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BMW of West Chester
West Chester, PA
3,014 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,014 reviews
June 11, 2025
They are prompt, and addresses my needs carefully . Getting a loaner car is not easy Getting a loaner car is not easy More
by anne.d.fernandomd
Verified CustomerEmployees Worked With
June 10, 2025
Great service and they care about their clients satisfaction. They discuss any work that is needed in detail. satisfaction. They discuss any work that is needed in detail. More
by CDW2526
Employees Worked With
June 09, 2025
Very helpful, clean welcome environment easy to deal with and Caroline very knowledgeable. Not crazy about how expensive. and Caroline very knowledgeable. Not crazy about how expensive. More
by GDONCHES
Employees Worked With
June 09, 2025
The service department is horrible. They overcharge you and complete services that were not approved. I was told my car would be $1,500 then the following day I was told the vehicle wou They overcharge you and complete services that were not approved. I was told my car would be $1,500 then the following day I was told the vehicle would be $1,700. Upon picking up the vehicle the bill was over $2000. When I questioned the bill they couldn’t even explain the costs. They said they were having problems with their estimating software. No transparency. Be ware of this dealer. I would not recommend ever using their service. More
by kjjones19311
Employees Worked With
June 09, 2025
The car and service was very good, but the car interior still has a perfume smell. still has a perfume smell. More
by stockerhr
Employees Worked With
June 09, 2025
Dealership was fantastic, they allowed me to return a 2026 X5 in 3 days because I just wasn’t happy, I really wanted a higher performance car. I wound up getting a great deal through Dan, who was extreme 2026 X5 in 3 days because I just wasn’t happy, I really wanted a higher performance car. I wound up getting a great deal through Dan, who was extremely patient with me, and ended up with a 2025 BMW M4 competition convertible. Wow what a beautiful car. Thank U to Dan and WC BMW management for getting me into the right car, clearly you were focused on making the customer happy. More
by adippolito222
June 08, 2025
Scott and his team are really great to work with . Very prompt professional transparent . I have never had a more thorough delivery experience. I look forward to the future . Very prompt professional transparent . I have never had a more thorough delivery experience. I look forward to the future . More
by turbos7903
Employees Worked With
June 08, 2025
Very Professional. Never had a problem. Everyone at BMW was friendly and showed they cared Never had a problem. Everyone at BMW was friendly and showed they cared More
by Michael Vattilano
Employees Worked With
June 07, 2025
My first purchase from West Chester and was very pleased. Staff was friendly, knowledgeable and smooth vehicle purchase. Staff was friendly, knowledgeable and smooth vehicle purchase. More
by joeali
