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Ourisman Tri-State Subaru

Newark, DE

Overview
Employees
Reviews
Vehicles
4.3
696 Reviews
Ourisman Tri-State Subaru is where drivers from Delaware, Northern Maryland, Southern Pennsylvania and Southern New Jersey go for their next New or Used Subaru vehicle. Our selection of New Subaru Forester, Legacy, Outback, Impreza, XV Crosstrek and WRX models is outstanding. Whether you're starting your search for a vehicle or looking to take a test drive, our automotive experts are available to answer any questions you may have and assist in your search for the vehicle that best fits your needs and budget.
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255 E Cleveland Ave

Newark, DE

19711

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Showing 696 reviews

March 01, 2023

From start to finish, everyone has been so helpful, kind and thorough in making sure I got exactly what I wanted and needed. Highly recommend! More

by lindseycampbell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Montelongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2023 -

Ourisman Tri-State Subaru responded

Thank you for this great feedback, Lindsey. The Matt Slap Subaru team is glad to have you as a client!

February 16, 2023

Always welcome, nice staff & prompt service - even though this service cost me alot of money More

by carolyn.m.johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Montelongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ellen
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Feb 16, 2023 -

Ourisman Tri-State Subaru responded

We are glad to hear that you have had positive experiences with our team, Carolyn. We truly appreciate your kind review. Please feel free to give me a call if you would like to discuss our pricing at all further. Thank you, Fahed Alkaye - Parts & Service Director - 888-418-2820

February 16, 2023

Mark Fox was one of the nicest salesmen ever! No pressure at all. He made us feel like family. We highly recommend him! More

by Barbara
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2023 -

Ourisman Tri-State Subaru responded

We're over the moon Mark was the ideal salesperson for you, Barbara! Thank you for all your support. Safe travels from your Matt Slap Subaru family!

February 12, 2023

Professional, thorough, welcoming, skilled, patient and always ready to take the time needed to explain and advise while remaining aware of individual customer needs. Friendly, top rank service. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Serena
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Feb 13, 2023 -

Ourisman Tri-State Subaru responded

We really appreciate you taking the time to leave Matt Slap Subaru this awesome review, thank you, Jeff!

January 21, 2023

Laura provided the absolute best car buying experience I’ve ever had…..she is very professional & a really nice person! More

by RTro
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Laura Hart-Siano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2023 -

Ourisman Tri-State Subaru responded

Thanks for the review. We're glad that Laura worked hard to get you a great vehicle! We will pass along your kind words to Laura, and we'll see you around here at Matt Slap Subaru!

January 21, 2023

Dealership handled any issues I had and gave me a rental car on multiple occasions for when my car had to undergo recalls. More

by Pmartinez95
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Montelongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2023 -

Ourisman Tri-State Subaru responded

Thank you for the review! We appreciate the kind feedback and hope to see you back again at Matt Slap Subaru. Safe travels!

January 15, 2023

When we arrived didn’t have to wait long for service. Efficient , knowledgeable and friendly. More

by lindamcelrone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No sure she was at the front desk.
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Jan 16, 2023 -

Ourisman Tri-State Subaru responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Matt Slap Subaru team. Drive safely, and we hope to see you back again down the road!

December 23, 2022

Service department is excellent. Routine maintenance is quick and priced fairly. Express service is outstanding More

by Vpf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2022 -

Ourisman Tri-State Subaru responded

Thanks for the great review of Matt Slap Subaru! We are here to help with any of your service needs. Happy holidays from the team!

December 22, 2022

The staff is attentive, knowledgeable, and helpful. There was no waiting and the the valet service parking is very convenient. The place was cleanand bright. They did a great job fixing my problems at More

by jpguidash
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany D
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Dec 22, 2022 -

Ourisman Tri-State Subaru responded

Thank you for the kind words and thoughtful review! We are delighted that our team provided you with top-notch service and we look forward to assisting you next time. -- Matt Slap Subaru Team

December 17, 2022

Pleasure at every interaction! Excellent experience with both sales and service. Highly recommend this dealer and car line! More

by Charlie Mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2022 -

Ourisman Tri-State Subaru responded

Charlie, thank you for stopping by to share your lovely experiences at Matt Slap Subaru! We appreciate your loyal business and can't wait to see you again!

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