Pacific BMW
Glendale, CA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Great costumer service, That was my greatest auto buying experience, Art is so helpful and very professional. he made car buying so easy. Thanks Art. experience, Art is so helpful and very professional. he made car buying so easy. Thanks Art. More
Nice experience Appreciate the responsiveness of the dealership especially Frank. The process was fairly easy and painless. The car is incredible love the drive. The Appreciate the responsiveness of the dealership especially Frank. The process was fairly easy and painless. The car is incredible love the drive. The only issue is that the car was a demo low mileage and that the detailing did not remove the spots on the hood. Need to have this addressed. Thanks More
the service was terrible on our second visit and we went to the bmw near our home i i left a message for the manager and was never called bsck to the bmw near our home i i left a message for the manager and was never called bsck More
Great service. The rental was wonderful. The sales rep was nice and answered every question I had very professionally. The sales rep also a good listener was nice and answered every question I had very professionally. The sales rep also a good listener More
I waited over 30 minutes for my car to be brought down to me by the Porter after I had already paid my invoice. People waiting after me had already left. Only after yelling at the staff, my car was fetched me by the Porter after I had already paid my invoice. People waiting after me had already left. Only after yelling at the staff, my car was fetched. My BMW lease is up in 1 month. Needless to say, not leasing another so I don’t have to waste my valuable time in the service line. Worst most frustrating experience. And I paid $317 for a simple oil and filter change. You would think I would have been afforded better customer service. What a waste of time and energy! More
Very accommodating fir my needs.The service Very accommodating fir my needs. The service representative understood my fears during covid times and he took care of my service outdoors. Thank you Very accommodating fir my needs. The service representative understood my fears during covid times and he took care of my service outdoors. Thank you very much Gilbert. I appreciate you! More
Awesome job Pacific BMW. Manny my service writer was quick to get us checked in and into a loner BMW. Brian Betancourt serviced our car, sent a vehicle condition report, and recommended services. We we quick to get us checked in and into a loner BMW. Brian Betancourt serviced our car, sent a vehicle condition report, and recommended services. We went with all of Brians suggestions. He actually was very honest. We worried that we had a check engine light. Brian reported we did not and only had a service request light. In the end our invoice was less than what we had expected. Manny programed the key we bought from parts as a courtesy after we (both) forgot to put it on the service request. Awesome service like this makes me feel comfortable knowing professionals are taking good care of me. Pacific BMW is my new "go to" dealership. Thank you, Steve Tepe More
Excellent crevice. My car looks like new now. The dealer gave me loner car while fixing mine. The problems were fixed in one day and my car was returned in nice and clean condition. The dealer in Westllake gave me loner car while fixing mine. The problems were fixed in one day and my car was returned in nice and clean condition. The dealer in Westllake Village where I live don’t do so much for you More
Outstanding Service Quick, honest, and ready to help at all times. Need some expensive work to be done and they were able to find the right price and to make sure that o Quick, honest, and ready to help at all times. Need some expensive work to be done and they were able to find the right price and to make sure that our vehicle out 100% perfect. Always a pleasure working with them!! More