Pacific BMW

If you're looking to purchase a new or used vehicle, heck if you simply need your BMW serviced i would highly recommend Pacific BMW. No business is perfect, but this dealer went out their way to ensure heck if you simply need your BMW serviced i would highly recommend Pacific BMW. No business is perfect, but this dealer went out their way to ensure my frown was turned upside down. I would like to thank Sevak(Director of sales) Frank( salesman) Thomas(manager), Gary(finance mgr) and Manik( my service advisor). I live about 40 minutes from this dealer and I believe there's 4 other BMW shops closer. That being said, I will be handling all my future transactions at Pacific BMW. Yes, they showed they cared that much for me to come to this decision. More

Great service was provided upon my visit for service by Gilbert!! One time very ethical and professional at what he does!! Will be going back to Gilbert! Gilbert!! One time very ethical and professional at what he does!! Will be going back to Gilbert! More

The servís is always great, on time and all the people that work there are cordial. I know them for more than 8 years. Thanks Pacific BMW and Marco. that work there are cordial. I know them for more than 8 years. Thanks Pacific BMW and Marco. More

Quick, easy and efficient Process is fabulous even for a senior citizen. Go on line, make an appointment, they remind you of the date/time , you show up on time, confirm what y Process is fabulous even for a senior citizen. Go on line, make an appointment, they remind you of the date/time , you show up on time, confirm what you need done, turn the car over and 4 hours later the car was ready for pick up...all shinny and clean!! More

Hello, my car failed, I immediately contacted Manny Cruz and, as always, he gladly assisted me with the problem, he always listens and with a smile and a very good attitude he helped me. I really want to c and, as always, he gladly assisted me with the problem, he always listens and with a smile and a very good attitude he helped me. I really want to congratulate you on having an exceptional worker like Manny Cruz. I am very satisfied and I will always come back with you for it. thank you very much. Gonzalo Fausto. More

Efficient Friendly I called and made an appt. easily. I wasn't on hold. The appt was for 9:45 with Manny and he was at my car window at exactly 9:45. He kept in touch wi I called and made an appt. easily. I wasn't on hold. The appt was for 9:45 with Manny and he was at my car window at exactly 9:45. He kept in touch with me and when I went to pick it up - Manny said Hello and my car came right away and it was clean but it didn't smell funny (I hate car perfume also known as air fresheners). It was my first time here and it was great! I'm also relieved that there is nothing wrong with my car so that might be influencing the tone of this review. More

Great service Department I went to many BMW service centers in Los Angeles and my last resort was Pacific BMW. Manuel Cruz was an excellent service advisor. My car was in se I went to many BMW service centers in Los Angeles and my last resort was Pacific BMW. Manuel Cruz was an excellent service advisor. My car was in service through insurance. Manuel gave me step by step on what would happen and kept me updated on the process as my parts came in. There was some delays in parts but I was kept updated as things progressed. I was very picky about what was needed to be done with my car and Manuel accommodated my request frequently. Smooth service and kept me updated step by step. My new BMW Service center for sure. The rental loaner department was excellent. Gave me an X5 loaner which was great. Then I wanted to get into something a little bit more fun so they put on hold for me a Z4. Very fun car and zippy. They accommodated me and I really appreciated it a lot. Thanks again to Pacific BMW More

Didn’t get any work done there. They asked me for $2500 for a $200 part. got it fixed at local mechanic. Overpriced just like all the forum boards say. for a $200 part. got it fixed at local mechanic. Overpriced just like all the forum boards say. More

Excellent Service Justin Ko was AMAZING. This was my first BMW service experience and he made it easy and painless. Communication throughout the service was great and a Justin Ko was AMAZING. This was my first BMW service experience and he made it easy and painless. Communication throughout the service was great and after he realized my car was taking a bit longer, he took it upon himself to have my car moved ahead to have it washed sooner rather than later. Best experience I've had with a car service. THANK YOU JUSTIN! More

Galo Mora as always did a great job servicing our car. Well done. We had an issue on the oil plug serviced and had to bring the car back but no worries. Galo took care of the issue. Well done. We had an issue on the oil plug serviced and had to bring the car back but no worries. Galo took care of the issue. More