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Pacifico Ford
Philadelphia, PA
4,762 Reviews
Pacifico Auto Group has been serving Philadelphia for more than 100 years! Pacifico Ford is the only remaining original dealer in the Philadelphia Airport Auto Mall. In our current location since 1970. Whether you are looking for a new or used car we are here to help! All Roads Lead to Pacifico!
Visit us on Facebook at www.facebook.com/pacificoautogroup & Instagram @Pacifico_Cars
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 4,762 reviews
January 26, 2017
04 Jeep Liberty When buying a used car I would normally dread the experience, greedy car salesman, sneaky practices, etc. This was the exact opposite and I could not When buying a used car I would normally dread the experience, greedy car salesman, sneaky practices, etc. This was the exact opposite and I could not have been more pleased. They allowed me to take the car off the lot for a couple of days so I could have my mechanic and collision shop look over the jeep to make sure nothing too horrible was lurking. After getting the go ahead from my mechanical I felt confident buying this car. Mike Henkin could not have been more personable. Definitely will go back and would recommend. More
by MadYez
Employees Worked With
I believe his name is Will, an older black gentlemen that would take the cars to detail, put the plates on, etc. He was very sweet and the both times I was there, the man was working on something. , Chad Gilbert, Mike Henkin
January 26, 2017
Help while raveling While driving to Philadelphia last week from Rhode Island, my car started to demonstrate some unusual behaviors, so when I arrived at my friend's hous While driving to Philadelphia last week from Rhode Island, my car started to demonstrate some unusual behaviors, so when I arrived at my friend's house, she suggested bringing it to Pacifico, where she had bought her new car last year. My Ford Escape has over 161,000 miles on it, so I wasn't too surprised at having a problem. Being late on Friday, they were unable to see it that day, so I left it with them. Angel, one of their greeters, was thorough in taking my information and in getting me connected with a service manager. On Monday morning, Sean Mellon, Customer Service Manager, called to say they'd run all manner of computer diagnostics and also had taken the car out on the road, but they were unable to duplicate the problem I had experienced(I suspect now it might have been some bad gas). So he told me I was free to pick up the car and that there would be no charge, which was great news! So kudos to Sean and to his Assistant Service Manager, Paul Rubin, for their speedy attention to my problem and for giving me peace of mind to make my drive home. I highly recommend service at Pacifico! More
by Robert Beausoleil
January 26, 2017
Stellar Chris Watson was a stellar Salesman with excellent customer service skills. Chris was very attentive in demonstrating quality service. I did not hav Chris Watson was a stellar Salesman with excellent customer service skills. Chris was very attentive in demonstrating quality service. I did not have to wait, explained every thing in inquired about in a professional an courteous manner. He was transparent with me, patient and flexible. More
by Kings Kid
Employees Worked With
January 25, 2017
Stanley Otto is the best Nice guy. Seems like a nice sincere guy and not a car salesman. Found exactly the truck I wanted and got it for us. Very happy with Stanley. Nice guy. Seems like a nice sincere guy and not a car salesman. Found exactly the truck I wanted and got it for us. Very happy with Stanley. More
by Wing1976
Employees Worked With
Stanley I Otto Jr
January 25, 2017
Amazing Service! I have come to rely on Pacifico, as every experience has been a positive experience. As many know when you buy a car it's always a cloud nine dream. T I have come to rely on Pacifico, as every experience has been a positive experience. As many know when you buy a car it's always a cloud nine dream. Then comes the dreaded time when your car decides to fail and you need to trust a team will repair it. It's only natural to worry. Are they honest? Does it really need that? Are they ripping me off? I have come to rely on Bob in Ford's service department over the last six years. Just recently I had brought my car in for service and it was going to take a few days to get everything done. He explained numerous times what was wrong to ensure I was knowledgeable about what he had to do. With a baby on the way, Bob was most concerned that I was safe and insisted I bring home the dealer rental car. This warmed my heart. Every time I call he asks me how I feel and always tells me to just stop in if I have concerns. I have to say he eases my worries when I hear that strange noise or when I'm picking up my car up after repairs and heading home. He has a forever customer in me. More
by nmrh8584
Employees Worked With
Bob Rauh
January 25, 2017
Service Pleasant and quick Service from the time Teri met me and Paul returned my truck. Great people to work with. Will return for service or any other type Pleasant and quick Service from the time Teri met me and Paul returned my truck. Great people to work with. Will return for service or any other type of work my truck needs More
by PSTARTT
January 25, 2017
Pleasant experience. I purchased a 2013 Lincoln MKS from the Ford dealership on Essington Ave. A week later, I was having a problem hooking up my phone to the car. Stanl I purchased a 2013 Lincoln MKS from the Ford dealership on Essington Ave. A week later, I was having a problem hooking up my phone to the car. Stanley and Andrew worked tirelessly to get the problem resolved. It was such a relief! Stanley and Andrew are the best and work hard to please their customers. Thank you. Michael McNeill Philadelphia, PA More
by Michael McNeill
January 24, 2017
Pleasant visit Rocky was the best!! Very pleasant not pushy salesman. He knew what I was looking for where I wanted to be with my payment and he delivered. Rocky was the best!! Very pleasant not pushy salesman. He knew what I was looking for where I wanted to be with my payment and he delivered. More
by DStew78
Employees Worked With
Rocky De Gregorio, Gina Puggi-McDevitt
January 24, 2017
Very nice! Everyone was very helpful, and knowledgeable from all departments that I dealt with. Witch made the process a pleasure. I would definitely recommend t Everyone was very helpful, and knowledgeable from all departments that I dealt with. Witch made the process a pleasure. I would definitely recommend this dealership to friends and family More
by Trucker1
Employees Worked With
Chad Gilbert, James Williams, Stanley I Otto Jr, Anthony Falcone
January 23, 2017
Satisfied customer I purchased a 2014 Ford Edge (silver). I love my car and the price was in my budget and let's not forget the salesperson (Mr Holmes) he's a great sal I purchased a 2014 Ford Edge (silver). I love my car and the price was in my budget and let's not forget the salesperson (Mr Holmes) he's a great salesperson and has a like of patience. If anyone is looking to purchase a car I highly recommend Mr. Holmes. More
by Sjones50
Employees Worked With
Gary Holmes, Anthony Falcone
