Pacifico Ford

Rita Carrizo really needs some coaching on customer contact and professional services. I have been a customer of Pacifico Ford for 30 years and have never felt more disrespected and unappreciated than contact and professional services. I have been a customer of Pacifico Ford for 30 years and have never felt more disrespected and unappreciated than I do now. I have a 2022 Ford Lightning lariat that I was having towed in for service yesterday, and during the process, my vehicle was rear-ended. I was in Wisconsin at the time as a Class A CDL driver, while my vehicle was in Philadelphia. When service contacted me then informed me that there was damaged to my truck and I should have it evaluated by the body shop for an estimate and was transferred .I spoke with Rita, and the first thing she said to me was that there was nothing she could do for me until I signed an affidavit allowing them to do the work. I had not seen my truck yet, so I explained to her that before going through my insurance company, I would like an estimate. She then explained that I needed to call my tow truck company to have them tow it to the service center and then call her back, after which she proceeded to hang up on me. She then called me back this morning and asked what my plans were. My response was that if she had not hung up on me so quickly yesterday, we could have discussed that. Needless to say, the conversation continued to go downhill from there. Wow, and she is supposed to be a supervisor? I will be having my vehicle moved and will more than likely be looking for a new service home for my vehicle. Thanks a lot, Rita; I appreciate you. More

The service advisor has not given me an estimate for an engine replacement for a Ford F550. I emailed a week after requesting an estimate and heard nothing back. Terrible customer service. engine replacement for a Ford F550. I emailed a week after requesting an estimate and heard nothing back. Terrible customer service. More

I came in to Pacifico to have the works package performed on my vehicle without an appointment. Tatyana was my service advisor and she was very friendly and courteous to me during my visit. Thank you so much on my vehicle without an appointment. Tatyana was my service advisor and she was very friendly and courteous to me during my visit. Thank you so much for a wonderful visit. More

My visit to Quick Lane Service was very pleasant two mechanics were exceptionally helpful and pleasant. I want to Thank the guys for making my oil change seem like I was just there to hangout and have a mechanics were exceptionally helpful and pleasant. I want to Thank the guys for making my oil change seem like I was just there to hangout and have a little laugh. I would hope to have that kind of service throughout the whole Quick lane shop. shout out to Alex for doing a little extra didn't even have to ask him it means a lot Thank you Gian Carlos for service with a smile Hope you have a positive experience n futue at Pacifo Love the Great Energy More

After nearly a month without his car, communication has been extremely disappointing. Initially, we were told the necessary parts had arrived and that work on the vehicle was underway. The very next day, w been extremely disappointing. Initially, we were told the necessary parts had arrived and that work on the vehicle was underway. The very next day, we were informed that another part was needed and would not arrive until the following week. We understand that delays can happen, especially when parts are involved. Our issue is not with the length of the repair itself, but with the lack of consistent communication and transparency throughout the process. A week after calling for an update, my husband called simply to request another update on his vehicle. During that conversation, his service advisor, Amanda, was rude and ended the call abruptly. Later that same day, she allegedly claimed that my husband had hung up on her, which makes little sense considering he was the one seeking information about a vehicle that has been in the dealership's possession for nearly a month. This entire situation has been a major inconvenience for our family. Throughout this process, we have repeatedly had to contact the dealership ourselves for updates rather than receiving proactive communication. Despite being without a vehicle for an extended period, no accommodations or solutions have been offered. More

My appointment for an oil change and a safety call was at 10 am and they confirmed I could get my car back by 4 PM it was not available to pick up until 5:30 and no one as going to call me and give me an upd 10 am and they confirmed I could get my car back by 4 PM it was not available to pick up until 5:30 and no one as going to call me and give me an update. I was extremely frustrated with their service team. I never received the video inspection I was supposed to either. More

I had a recall on my 2015 Lincoln MKT for the rear camera and they never repaired it! Gave my vehicle back to me! Never said why they didn’t replace or repaired ! and they never repaired it! Gave my vehicle back to me! Never said why they didn’t replace or repaired ! More