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Pacifico Ford
Philadelphia, PA
4,834 Reviews
Pacifico Auto Group has been serving Philadelphia for more than 100 years! Pacifico Ford is the only remaining original dealer in the Philadelphia Airport Auto Mall. In our current location since 1970. Whether you are looking for a new or used car we are here to help! All Roads Lead to Pacifico!
Visit us on Facebook at www.facebook.com/pacificoautogroup & Instagram @Pacifico_Cars
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,053 service reviews
June 11, 2026
After nearly a month without his car, communication has been extremely disappointing. Initially, we were told the necessary parts had arrived and that work on the vehicle was underway. The very next day, w been extremely disappointing. Initially, we were told the necessary parts had arrived and that work on the vehicle was underway. The very next day, we were informed that another part was needed and would not arrive until the following week. We understand that delays can happen, especially when parts are involved. Our issue is not with the length of the repair itself, but with the lack of consistent communication and transparency throughout the process. A week after calling for an update, my husband called simply to request another update on his vehicle. During that conversation, his service advisor, Amanda, was rude and ended the call abruptly. Later that same day, she allegedly claimed that my husband had hung up on her, which makes little sense considering he was the one seeking information about a vehicle that has been in the dealership's possession for nearly a month. This entire situation has been a major inconvenience for our family. Throughout this process, we have repeatedly had to contact the dealership ourselves for updates rather than receiving proactive communication. Despite being without a vehicle for an extended period, no accommodations or solutions have been offered. More
by ngoodmanholden
Employees Worked With
Amanda
June 06, 2026
Service provided was excellent and the service advisor was kind courteous, friendly and helpful meeting my concerns for my vehicle. High recommendation, Pacifico Ford Service! 🌟🌟🌟🌟🌟 was kind courteous, friendly and helpful meeting my concerns for my vehicle. High recommendation, Pacifico Ford Service! 🌟🌟🌟🌟🌟 More
by Guardian6843257464
Employees Worked With
May 08, 2026
My appointment for an oil change and a safety call was at 10 am and they confirmed I could get my car back by 4 PM it was not available to pick up until 5:30 and no one as going to call me and give me an upd 10 am and they confirmed I could get my car back by 4 PM it was not available to pick up until 5:30 and no one as going to call me and give me an update. I was extremely frustrated with their service team. I never received the video inspection I was supposed to either. More
by Bronco
Employees Worked With
I’m not sure
April 17, 2026
excellent service , i’ve been a customer for over 20yrs , extremely friendly and knowledgeable technicians extremely friendly and knowledgeable technicians More
by edmundpollitt
April 10, 2026
I had a recall on my 2015 Lincoln MKT for the rear camera and they never repaired it! Gave my vehicle back to me! Never said why they didn’t replace or repaired ! and they never repaired it! Gave my vehicle back to me! Never said why they didn’t replace or repaired ! More
by Elijahp544
April 01, 2026
This is a wonderful dealership. I feel secure and safe when I get my service done with Ford mechanics. I am satisfied with those that work in the services offered. Kudos to al I feel secure and safe when I get my service done with Ford mechanics. I am satisfied with those that work in the services offered. Kudos to all of you. More
by bpwortham61
Employees Worked With
Other Employees :
Terry Morrison, Zachary Randt
March 31, 2026
Pacifico Ford service is amazing under the new management of Tom Suydam, we will take all our government vehicles to ford for service. of Tom Suydam, we will take all our government vehicles to ford for service. More
by Richard.rhames
Employees Worked With
Other Employees :
Terry Morrison
November 29, 2025
Went in for an oil change but I also needed an alignment they keep in touch with me along the way . I was in and out in no time they keep in touch with me along the way . I was in and out in no time More
by DeeDee
Employees Worked With
November 06, 2025
I had a great experience purchasing a vehicle, and an absolutely AWFUL experience when it came time to follow-up about a warranty/repair issue with the car. I'd go so far as to say that it ranks as one absolutely AWFUL experience when it came time to follow-up about a warranty/repair issue with the car. I'd go so far as to say that it ranks as one of the worst all time customer service experiences I've ever had. A very unfortunate situation, and I have since found a new Ford dealership to call home! To make matters even worse, I've been spammed NON stop by AI chat bots in text and email messages, which I had to actively remove from my contacts list(s). An absolutely AWFUL experience. More
by paul i.
October 15, 2025
I always have great friendly Service from Pacifico! ! They always keep you informed of the status of your vehicle. ! They always keep you informed of the status of your vehicle. More
by James J Riordan Jr
