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Palm Coast Ford - Service Center

Palm Coast, FL

4.5
3,320 Reviews

3,320 Reviews of Palm Coast Ford - Service Center

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May 13, 2024

I love Palm Coast Ford. Melissa Lynn Cooper is fantastic to work with, and their sales department is incredible. I also love working with Shawn Jefferies. More

by JUNEDBARNARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Jeffries
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Palm Coast Ford responded

Thank you so much for sharing your experience with Melissa and Shawn!

May 13, 2024

Every one is very pleasant, easy to schedule appointments, discusses everything with you, schedules appointments around your availability More

by mamadraeger
Recommend Dealer
Yes
Employees Worked With
Paul Summa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Peveler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Barksdale
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Hash
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN DASILVA
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Palm Coast Ford responded

We always aim to put customers like you first. Thank you for sharing about our flexible scheduling and more!

May 12, 2024

I couldn’t have asked for a more convenient experience with the service department. Thank you so much More

by MARGARITA.BOBKOVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Polo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Palm Coast Ford responded

Thank you so much for sharing how convenient our service team was, and thank you for choosing our team.

May 11, 2024

Justin was wonderful. Great service keep it up. He explained everything as he went along. This is the one reason we purchased a car from palm coast ford. More

by RAYHUTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
May 13, 2024 -

Palm Coast Ford responded

Thank you for sharing how Justin provided quality service and kept you informed and for choosing our team at Palm Coast Ford.

May 11, 2024

They're nice and helpful. They provide pretty fast service and all staff are calm and it's a stress free visit. Everything runs smoothly with my oil changes each time. More

by ARAPPA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : the glass guy who checked me in was super nice and helpful for my checkin
May 13, 2024 -

Palm Coast Ford responded

We're glad that you had a smooth visit and that your car's oil got changed effiicently!

May 10, 2024

Service department greeting me promptly when I arrived. Everyone was friendly. Service was done quickly and truck was delivered to my home. Josh was Excellent! More

by andresenb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Tuma Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Polo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Palm Coast Ford responded

Thank you so much for shouting out Josh and service team! We're so happy that your maintenance was done efficiently and the delivery exceeded your expectations.

May 10, 2024

My very first service meeting I left my vehicle for a week while I was out of town had someone to pick it up & AC didn’t work, so it has been difficult scheduling the second time & 3rd time, I am anxious More

by JAXSKIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Polo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Leyva
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Palm Coast Ford responded

We're very sorry to hear about the problems with your vehicle. Please reach out directly to Mike Mavar, Service Director at 386-447-3380 and we'll work with you to make sure that your vehicle is well cared for. Thank you for your time!

May 10, 2024

Service dept was ready for me when I arrived, very professional and courteous. Very easy to work with explained everything that was done and what additional service for my next service visit is requir More

by JGMUSTANG2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Palm Coast Ford responded

Thank you so much for sharing your experience with our service team! We're so glad that our team helped make things easy for you.

May 06, 2024

The service dept are awesome they keep you informed on the car and explained what’s being done David leyva is great More

by mcnabb55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Peveler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Kollar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Helsel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Hash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Tuma Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Niko Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Palm Coast Ford responded

Thank you for the glowing review! We're thrilled to hear that you had a positive experience with our service department, especially with David Leyva. We appreciate your support and look forward to assisting you again in the future!

May 06, 2024

It took way to long to get an oil change and tire rotation I expected a half hour max not two hours More

by ARIECCS
Recommend Dealer
No
Employees Worked With
Cory Epperson
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Palm Coast Ford responded

We apologize for the extended wait time you experienced. We'll continue working to improve our efficiency and we hope to provide you with a 5-star experience next time. If you would like to discuss this further, please reach out to Mike Mavar, our Service Director at 386-447-3380.

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