Palmen Buick GMC

when in for supposed leak from front strut mechanic said not strut is steering gear which is new take it back to other dealer shop I did they replaced front struts no more leak I paid 168.00 dollars for bad not strut is steering gear which is new take it back to other dealer shop I did they replaced front struts no more leak I paid 168.00 dollars for bad advice won't come here again More

I showed up 5 minutes early for my first visit, the door was open so I walked to see what to do. Some employee said they were not open and I had to leave. I understand the shop was not open but there is no was open so I walked to see what to do. Some employee said they were not open and I had to leave. I understand the shop was not open but there is no directions on what I needed to do. I almost left and cancelled the appointment because of this person. The person working at the counter was great and helped me get all the paperwork finished. Remember not everyone knows your procedure. More

Listened to all my problems. Hopefully my water intrusion problem is fixed it was at another dealership three trips and they couldn’t find anything wrong Thanks to the mechan Hopefully my water intrusion problem is fixed it was at another dealership three trips and they couldn’t find anything wrong Thanks to the mechanic too Every o e was pleasant and helpful Thank you More

They were very helpful and pleasant to deal with. Parts arrived in a timely fashion. Parts arrived in a timely fashion. More

Every one I dealt with was very nice, and helpful, to get my car issue resolved. my car issue resolved. More

Juan and Vince are great. We have had the vehicle one week today and I wont lie we have been back to the dealership twice in two days. Lug nuts were missing from two wheels We have had the vehicle one week today and I wont lie we have been back to the dealership twice in two days. Lug nuts were missing from two wheels and we had an issue with a module or sensor that caused an issue but Palmen service, specifically Jason Garon has been beyond awesome! While we do have some nerves about our vehicle and hoping for no more issues for at least a little while, we are very happy we purchased locally and that Jason is as awesome as he is!! More

Tim Hoffman is a trustworthy service advisor. Always informative and respectful. Have a better feeling having Cadillac serviced by qualified technicians. Always informative and respectful. Have a better feeling having Cadillac serviced by qualified technicians. More

Service writers are independent and don’t support each other. Ours was way overworked compared to the others. Multipoint sheet was not provide or written up. Also did not receiver wheel alignment befor other. Ours was way overworked compared to the others. Multipoint sheet was not provide or written up. Also did not receiver wheel alignment before/after paperwork. Service took way too long for relatively simple service. Communication was non existent from the service writer while others were in and out arriving after me and leaving before me. No status or acknowledgment was provided even after promised. Tech also seemed to be loading. Good chance I won’t be returning here. More

Had no contact with Vince that is why a zero rating was given. Mr Gomez was very good during my closing. given. Mr Gomez was very good during my closing. More

Ben was very helpful by getting me into the schedule and making sure the work was completed quickly and accurately. making sure the work was completed quickly and accurately. More