Palmen Buick GMC

Great place Pleasant and professional honest and willing to go the extra mile. I followed Ken and Tony from their previous dealership and I am so glad I did! Pleasant and professional honest and willing to go the extra mile. I followed Ken and Tony from their previous dealership and I am so glad I did! More

tire repair It would have been nice if the dealership would have put my cargo back together. They put the spare back but didn’t secure the cargo area back. The It would have been nice if the dealership would have put my cargo back together. They put the spare back but didn’t secure the cargo area back. The tools used to take off/put on the tires was just left rolling around the cargo area. More

GREAT SERVICE PEPOLE DAN JASON AND OTHERS ON TIME WORK PERFORMED AS PERSONALS AND NO PRESSURE. PRICE WAS AS QUOTED TIME TO REPAIR WAS AS STATED SERVICE PROVIDED AS STATED AFTER PARTS HAD ON TIME WORK PERFORMED AS PERSONALS AND NO PRESSURE. PRICE WAS AS QUOTED TIME TO REPAIR WAS AS STATED SERVICE PROVIDED AS STATED AFTER PARTS HAD TO BE ORDERED. More

Oil Change 2015 Cadiallac Called Jason this past Sat to schedule oil change/tire rotation and replace cabin and air filters if needed. Which he did for 12/3. Jason always is wi Called Jason this past Sat to schedule oil change/tire rotation and replace cabin and air filters if needed. Which he did for 12/3. Jason always is willing to help and go out of his way to satisfy the customer. Especially, since he informed me that our Premium Service coverage expired on 11/20. So, he did what he could as far as cost. I wish Palmen GMC as a courtesy to their customers call and let them know when their warranties or any additional services purchased are going to expire. Forrest Wendlick More

Loose oil filter Noticed a significant oil leak underneath my new Buick, took the vehicle in, was told in the Service Drive I needed an oil change (which I was plannin Noticed a significant oil leak underneath my new Buick, took the vehicle in, was told in the Service Drive I needed an oil change (which I was planning on scheduling over Christmas break), so I agreed with the understanding the oil leak was more important, obviously. Was called later in the day and told it was a loose oil filter, and that the oil was changed and the area cleaned. Upon picking up my car the verbiage stated that the oil leak was “residual oil from previous oil change”. So long story short, the first new car I have purchased did not have the oil filter tightened on its first oil change. More

New buick Everyone was nice . process went smoothly. Only thing is how long it takes to get the paperwork taken care of. I think 1 1/2 hours is to long. Everyone was nice . process went smoothly. Only thing is how long it takes to get the paperwork taken care of. I think 1 1/2 hours is to long. More

A little slow - but we came away with a nice truck We came in on the sierra lease - we picked the right truck and it was great - service had to fix something so we didnt get to take the truck home unti We came in on the sierra lease - we picked the right truck and it was great - service had to fix something so we didnt get to take the truck home until wednesday - it was slow More

From start to finish - easy deal When we drove onto the lot we didn't know what we wanted - Nat showed us several suvs and we settled on an Acadia - we felt it was a good buy and we t When we drove onto the lot we didn't know what we wanted - Nat showed us several suvs and we settled on an Acadia - we felt it was a good buy and we thought that we were taken care of well - we got a good deal More

Excellent service....have been Buick owner for YEARS Have been Buick owner for decades !i don’t think I would happy with another Dealer and of course without the the great service of Jason Have been Buick owner for decades !i don’t think I would happy with another Dealer and of course without the the great service of Jason More

Oil change and tire rotation When maintenance is required I had the privilege of being able to call the morning of drop the car off for the day. I additionally had concerns on a When maintenance is required I had the privilege of being able to call the morning of drop the car off for the day. I additionally had concerns on a noise and requested it be inspected. By 3pm I had not heard a status on my vehicle so I called. Turned out that my vehicle was not going to be ready and I was required to use a courtesy vehicle. When I went to pick up the vehicle, I was made aware of the issues with my vehicle and I had decided I would purchase the parts myself and do the install. It was obvious to the gentleman that he was annoyed by this decision, even though I was paying $70 for them to just look at it. The next day I dropped off the rental vehicle to find that there was a nail in the tred Of the tire. When I let the service individual know they were obviously frustrated and aggressive with how they asked me questions about it. He continuously threatened to charge me for the tire while I know it could be patched. He rudely pointed out that it was a new vehicle that was going to be sold to someone. He discussed with his manager who chose to not charge me and decided to tell me “I don’t know why he decided that, but I’d there’s anyone that you should thank is him”. First off as a customer I was displeased having to have a rental because 8 hours is not enough time for an oil change and tire rotation. The said service individual argued with me on this point that they had a tech call in for an unfortunate reason, however he seemed to forget that as a customer this did not affect me. I will never step foot in this place again even with my tire rotations are free More