Palmen Buick GMC

Knowledge about GMC profits Speaks Volumes I get attention almost immediately after I changed from one service person to another. Jason is tops!! He looks out for me. I’m keeping him as my serv I get attention almost immediately after I changed from one service person to another. Jason is tops!! He looks out for me. I’m keeping him as my service person. He’s knowledgeable about my truck. And that speaks volumes. More

Palmer Buick review. Excellent service. Pick-up and drop-off service washed vehicle all things I have never encountered. Jason Garson was my service guy and he did a great Excellent service. Pick-up and drop-off service washed vehicle all things I have never encountered. Jason Garson was my service guy and he did a great job. I have never been a dealership guy but Palmer Buick has enlightened me. More

service appointment Great Customer Service, got me in right away and kept communication through the process. I left with issue resolved. Thanks Palmen for always doing a Great Customer Service, got me in right away and kept communication through the process. I left with issue resolved. Thanks Palmen for always doing a great job! More

service Work was completed satisfactory and done in a timely matter and everything worked after completion. Service personal kept me updated on the work being Work was completed satisfactory and done in a timely matter and everything worked after completion. Service personal kept me updated on the work being done and make sure everything was working after service was completed More

trealdeal Great deal. Mike was right on the ball Jason has been so helpful to me made my day Every time I have had an issue Jason has taken care of me. Great deal. Mike was right on the ball Jason has been so helpful to me made my day Every time I have had an issue Jason has taken care of me. More

Great customer service My husband and I have been dealing with Palmen in Kenosha for a few years. We have always had courteous service. If I had to schedule an appointment I My husband and I have been dealing with Palmen in Kenosha for a few years. We have always had courteous service. If I had to schedule an appointment I am usually able to get in a few weeks. The team always does a thorough job on our vehicles. I am always kept informed of things they may have to do. I can ask Tim about anything and he usually has an answer right away. More

The experience was ok Once I agreed to purchase a vehicle, I set a date and time to do the paperwork and drive the car home. When I showed up I waited over an hour just to Once I agreed to purchase a vehicle, I set a date and time to do the paperwork and drive the car home. When I showed up I waited over an hour just to start the process. Then I was told when we were done, sorry we only have one set of keys and can’t find the other pair. They said the would show up within a week. Well, a week later and still no keys. I am now waiting for a response from the key service next week. The whole process was a comedy of errors. Wrong paperwork, sorry let me tear that up and reprint and resign. Very frustrating process, just not buttoned up. More

Excellent service! We live in Gurnee but our former service advisor Tony W. now works for Palmen. We have been with him for many years so decided to follow him to Palmen We live in Gurnee but our former service advisor Tony W. now works for Palmen. We have been with him for many years so decided to follow him to Palmen. Same great service! More

Replacement of Faulty Purge Valve I drove about 50 miles to the dealer for them to tell me that they have no parts due to the GM strike. I told them on the phone when I made the appoi I drove about 50 miles to the dealer for them to tell me that they have no parts due to the GM strike. I told them on the phone when I made the appointment why I was going there. You think that they would have informed me then that they couldn’t replace any parts due to the strike. Bad “public relations”, and ?? that I would recommend anyone to get their car serviced there!! More

Service center The service consultant is helpful and informative. He helps me understand the service required. I normally wait for my vehicle ... if the service i The service consultant is helpful and informative. He helps me understand the service required. I normally wait for my vehicle ... if the service is longer than expected I’m receive updates on the progress. More