Palmen Buick GMC

Good experience Explained details that are needed for future work. Tim gave me as many discounts as he could with changes and way to save money on future work. Explained details that are needed for future work. Tim gave me as many discounts as he could with changes and way to save money on future work. More

REPAIR SERVICE I was informed by service that they had accidentally broken a part during a routing maintenance visit and would have to replace it free of charge. Wh I was informed by service that they had accidentally broken a part during a routing maintenance visit and would have to replace it free of charge. When I received my notice in the mail that the ordered part had arrived, I called service and they got me in right away and took care of the replacement as promised...free of charge. I really appreciate your service advisor Jason Garon....takes great care of my issues and is always a pleasure to work with. More

Great Service! Great people to do business with. Very friendly, and courteous. The dealership is extremely clean and well maintained. Dan is a great guy and I a Great people to do business with. Very friendly, and courteous. The dealership is extremely clean and well maintained. Dan is a great guy and I always enjoy talking with him. More

Indifferent See the e-mail message sent prior to the completion of the work.... From: Henry Spates Sent: Friday, January 4, 2019 10:16 AM To: jgaron@palmen.c See the e-mail message sent prior to the completion of the work.... From: Henry Spates Sent: Friday, January 4, 2019 10:16 AM To: jgaron@palmen.com Subject: 2006 Hummer H3 Hello Jason and Happy New Year. Addie and I were there on Dec, 10th to have some warranty work done as well as oil change and tire rotation. You had me call the warranty company to get them to okay the repairs on the a couple of things so you could order the parts. This was done on the 11th of Dec and reported to you. We have not heard from you. Please advise. Henry and Addie Spates We followed up the e-mail with a phone call to our service rep on the same date as the e-mail above. Jason stated that the parts needed had not been ordered and that he would do so once our conversation was complete and that we could bring the truck in on Monday the 7th of Jan. We settled on the 9th of Jan at 07:30 am. On Jan 9th, we arrived at 07:30 to the service department and gave the truck over for service. We received a call from Jason at or around 1630 hours on the 9th of Jan stating that something went wrong with the repair and that the truck will be ready that following day, some time in the morning. On the day of the 10th of Jan, at or around 1600 hours, we called to find out what the status was on the truck since we had not received any information that morning as we were told we would. We left a message for Jason and he did call us back and stated that the truck was ready. We arrived at the service department at or around 1730 hours, paid the invoice and was on our way. The score reflects the indifference we felt as loyal Palmen customers. ***END REPORT*** Henry and Addie Spates More

Great Dealership, Highly recommend ! I recently purchased my second vehicle in a two year period from this Palmen Buick-GMC. Both vehicles I have purchased have been with Gene Tellez who I recently purchased my second vehicle in a two year period from this Palmen Buick-GMC. Both vehicles I have purchased have been with Gene Tellez who is absolutely fantastic to deal with. There are no games or pressure with Gene. I was treated very well from everyone at Palmen. I received a great deal on my new truck and I received a fair price on my trade as well. Finishing the paperwork with Alfonso Gomez was simple and easy! I highly recommend you visit Palmen Buick-GMC in Kenosha, WI. for your next vehicle purchase! Steve More

Been at service three times for the same reason. We bought our vehicle from Palmen and was very happy with our entire service and transaction. About six months later we found a vibration in he front We bought our vehicle from Palmen and was very happy with our entire service and transaction. About six months later we found a vibration in he front of vehicle, we were told it was a bent rim, so we purchased a new rim and new tire, the problem still occurred, we went back and service said it was another bent rim, so we changed it again. The problem still is happening today, I’m so upset with the service department, and I was thinking of purchasing another vehicle from palmen but now definitely reconsidering. More

Buying new made easy I was treated well, everyone was very freindly. I received a great deal on my New truck and received a fair price for my trade. Palmen went out of the I was treated well, everyone was very freindly. I received a great deal on my New truck and received a fair price for my trade. Palmen went out of there way to put the deal together and make me very happy. More

Best dealer to work with Easy and fair to deal with both in sales and service. They were fair with trade in and pricing of new vehicle and conscientious in providing service. Easy and fair to deal with both in sales and service. They were fair with trade in and pricing of new vehicle and conscientious in providing service. More

Great Service and Staff You have a very friendly staff. Speed and effort is wonderful. Get in and out without wasting time. Need to speed up sending payment information by ma You have a very friendly staff. Speed and effort is wonderful. Get in and out without wasting time. Need to speed up sending payment information by mail or email More

Look/bought used car I was looking for a used car found one at Palmen in my price range. Rob Hayes helped me & answered all my questions. Staff was helpful and friendly. I was looking for a used car found one at Palmen in my price range. Rob Hayes helped me & answered all my questions. Staff was helpful and friendly. More