Palmen Buick GMC

Service visit I was late for my appointment. I called ahead and they were still able to fit me in. The service was very good. The staff was excellent and very cour I was late for my appointment. I called ahead and they were still able to fit me in. The service was very good. The staff was excellent and very courteous. More

Came in for an oil change Came in for oil change and when checking out I noticed that the rubber door trim of my drivers side door was torn open. Yes it was somewhat worn but Came in for oil change and when checking out I noticed that the rubber door trim of my drivers side door was torn open. Yes it was somewhat worn but not torn. My service guy seemed as if it didn't matter. More

No pressure from salesman. Salesman worked with me and made car buying process,very comfortable,totally enjoyed coming to Palmen to purchase my car I would recommend your deale Salesman worked with me and made car buying process,very comfortable,totally enjoyed coming to Palmen to purchase my car I would recommend your dealership to anyone looking for a car More

Great service manager Kevin made the experience very positive he gave me a nice loaner and made sure my vehicle received excellent service he makes this dealership one that Kevin made the experience very positive he gave me a nice loaner and made sure my vehicle received excellent service he makes this dealership one that I would highly recommend More

First oil change on my new 2018 Buick Regal I was able to get an appointment within a couple of days of my call and time that fit my schedule. Service folks were welcoming, polite and efficient I was able to get an appointment within a couple of days of my call and time that fit my schedule. Service folks were welcoming, polite and efficient. Answered my questions about how the car trunk opens which had nothing to do with my service. More

Oil Change Very efficient and great customer service. Will continue to use and will definitely recommend to others. Nice waiting are. Washes behicle as part o Very efficient and great customer service. Will continue to use and will definitely recommend to others. Nice waiting are. Washes behicle as part of their service. More

Excellent Service, Fast and Friendly This was my first Service on my New truck. My Service Advisor Jeff Nagy was waiting for me when I arrived and New exactly what I wanted. What a surp This was my first Service on my New truck. My Service Advisor Jeff Nagy was waiting for me when I arrived and New exactly what I wanted. What a surprise that you did not have to repeat your service request multiple times to different people. I was in and out in less then 30 min. Other dealership service Depts. don't seem to have their act together and take for ever on a simple oil change. Highly recommend Palmen and Jeff Nagy More

Solid base I'm always helped and greeted by all the employees at palmen Buick. From service to sales they've been on top of their game when I've been purchasing I'm always helped and greeted by all the employees at palmen Buick. From service to sales they've been on top of their game when I've been purchasing or getting service. My service writer Tim Hoffman communicates well and is very conciensous about his role and its affects on his customers. Everyone is busy now days and its nice to have someone communicate well and appreciate the customer's as he does. More

Great experience at Palmen Buick GMS From the time I entered the lot until I drove home in my new 2018 Terrain Denali, the sales approach was totally different than I anticipated. The sal From the time I entered the lot until I drove home in my new 2018 Terrain Denali, the sales approach was totally different than I anticipated. The sales rep was very knowledgeable, a great listener and she found exactly what I was looking for. Never a hard sale...more focused on my needs and the benefits of the Terrain. The entire experience exceeded expectations. More

Horrible customer service If you want to spend $850 to have nothing fixed on your car, Palmen Buick GMC Cadillac is the place for you. I brought my car in on 6/18 because I was If you want to spend $850 to have nothing fixed on your car, Palmen Buick GMC Cadillac is the place for you. I brought my car in on 6/18 because I was experiencing extreme hesitation when trying to accelerate. Palmen quoted me $850 for repairs and assured me I needed to do all of the things they listed to improve my drivability. Reluctantly, I agreed and picked up my car on 6/20. On 6/27 my car started experiencing the same issues and I waited until 6/28 to call and inform them in case it was an isolated incident. They wouldn’t make the appointment until 7/2, and by this time my intermittent problem was not occurring (a concern I brought up when they refused to make a same or next day appointment when it was occurring). Palmen performed a thorough inspection and stated that everything was running properly on my car, and Jeff Nagy (the service advisor I was working with) left me a voicemail which stated that the problem was the “severe heat…when you have a 4 cylinder car with the air on, it just seems much much slower at times when it gets around 100 degrees.” So…..I’ve spent $850 on repairs that you said would fix the problem, but now you’re telling me there’s nothing you can do because the problem is caused by the weather?? I asked to speak with the service manager, Dan First, about this. Dan and Jeff barely let me get a word in during the conversation. They were rude and condescending talking to me and would not let me explain ANYTHING. (Also, this conversation happened in the middle of the garage. I was not invited into an office or anywhere private.) I informed them that I was not satisfied with the car service or the customer service and I will not be returning because of it. Jeff got my car for me and said to let him know if the problem happens again, to which I replied I will not be returning to this dealership. Jeff then laughed at me and made a very rude comment and went back to his desk. I’m shocked that this dealership treats customers this way. I will never recommend Palmen to anyone. More