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Palmen Dodge Chrysler Jeep Of Racine
Racine, WI
2,528 Reviews
For years, Palmen Chrysler Dodge Jeep RAM in Racine has been the premier retailer of new and used Chrysler, Dodge and Jeep vehicles for the Racine, WI area. Our dedicated sales staff, knowledgeable finance associates and expertly trained technicians are all here to make your experience fun, easy and hassle-free! We also carry an inventory of OEM auto parts, so anything automotive you need is here at Palmen Chrysler Dodge Jeep RAM in Racine. Call us today at (888) 712-7068 to find out how we can help you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 2,528 reviews
March 30, 2015
Stay Away! They do not stand behind their vehicles! My husband and I went to Palmen to purchase a truck. We drove from Illinois, once to look at the truck and another time to purchase officially...about My husband and I went to Palmen to purchase a truck. We drove from Illinois, once to look at the truck and another time to purchase officially...about an hour and 15 minute drive. After officially purchasing the truck the staff at Palmen thanked us for our business, asked us to write them a good review and we went on our way. Fast forward one week later, let me just say that again ONE WEEK LATER my husband is on a fishing trip out of state when his truck starts to smoke and isn't accelerating any longer. He could only accelerate to a certain speed until the truck would shut down. Naturally we were very upset after spending $30,000 on a truck one week earlier! Finally my husband was able to make it home, we called on Monday the very next day to tell them what had happened and ask how they were going to fix it and help us. Keep in mind my husband is now relying on friends and family to drive him to and from work as we both work full time jobs and I couldn't lend him my car. After calling Palmen and getting the run around...literally transferred to at least 4 different people they indicated we had to take the truck up there to be looked at. My husband drove the truck in that condition up the Palmen to have them look at it, after talking to the service department, two managers we found out that they weren’t sure what the problem was and we were going to have to leave it there, no loaner car! That was going to cost us money because there was no warranty on the truck, we decided to find a better deal closer to home. We took the truck to another place in Illinois for them to fix the problem. The day my husband went to pick his truck up from being fixed we got a call from the Sales Manager at Palmen telling us that there was a 3 month 3,000 mile warranty on the vehicle. WHAT?? This is what makes me think that they knew there was something wrong with the truck...not ONE person mentioned that there was a warranty when we purchased the truck. Not the salesman, not the finance department when we signed the papers, not the service manager not the other two managers, not even the GM, it wasn't until we already had the truck fixed by another place we find out there was a warranty. After finding that out we obviously took the truck and had it fixed already we asked if they would reimburse us for the $1400 fix that we had done, they indicated since we didn't have the work done there they could only give us $400. They LET US LEAVE the dealership 4 times now without mentioning a warranty, only telling us we had one after the fact and now won’t even reimburse us the full amount we paid. I wish that was the end of this saga....after we accepted the fact that Palmen doesn't stand behind the safety of their vehicles and only reimbursed us $400 we decided to move on and let it be. We have now owned the truck for 2 1/2 months, my husband hears the truck making a weird noise, he is very mechanically savvy and knows it’s not right. He calls Palmen again and makes an appointment with the service department, keep in mind we are within the warranty that we didn't know we had. On the day of the appointment the truck wasn't making the noise anymore..Just our luck. We called the service department and told them that the truck wasn't making the noise, the man on the phone said and I quote "That happens a lot, I will document it in our records so that the computer shows why you were bringing it up here." A week later the truck was making the noise again, before we could get an appointment at Palmen the turbos blew up. We were 250 miles over our warranty when we called Palmen again, remember the service department noted in their files that we called within our warranty regarding the noise that ultimately led to the destruction of the truck. Palmen has stated that they will not help us because we are past our warranty. To fix the truck will be about $5000. SO TO RE-CAP Within 3 months of owning this truck, it is completely out of commission, undriveable, completely unsafe and on top of purchasing the truck for $30,000 we are pumping over $6000 into fixing it with absolutely NO help from anyone at Palmen. Palmen does not stand behind their vehicles, they don't stand behind the safety of the machines they are putting on the road and they DON'T GIVE A CRAP about you once you drive off that lot. DO NOT BUY YOUR CAR FROM THIS PLACE, they don't care about you or the safety of your family! More
by Taylor H
Helpful March 17, 2015
"Simply the best" Thanks again to the guys at Palmen in Racine for an exceptional buying experience! Working with Bob Zeihen and Clay Evans made the process of purchas Thanks again to the guys at Palmen in Racine for an exceptional buying experience! Working with Bob Zeihen and Clay Evans made the process of purchasing a new vehicle both hassle and stress free. Their friendly and professional demeanor are outstanding! I would recommend this dealership to anyone looking to buy a new or pre-owned vehicle. I had a great time picking out a new Jeep Grand Cherokee with all the bells and whistles! I couldn't be more satisfied with the overall experience today! Barb H., Kenosha, WI More
by Barb
February 21, 2015
Simple and Satisfying Matthew Gastaldi made sure that I was comfortable and satisfied every step of the way. Never once did anything feel forced, and I always felt like I Matthew Gastaldi made sure that I was comfortable and satisfied every step of the way. Never once did anything feel forced, and I always felt like I was in control of the experience. I am very satisfied with my visit, and he made it very easy for a first-time buyer like myself. I would recommend that anyone who is thinking about purchasing or leasing a Dodge, Chrysler, or Jeep stop in and see Matthew and let him show you how easy the car buying process can be. Kody O-Haver explains the financial aspect in a to-the-point fashion with a great willingness to break things down when necessary. He also made sure I was comfortable with one thing before moving on to another. Very knowledgeable and friendly. More
by klm34
February 21, 2015
No pressure and willingness to work with the customer Sales person was no pressure and worked with us to find both a vehicle that fit us AND a deal we could afford. The experience felt transparent and up Sales person was no pressure and worked with us to find both a vehicle that fit us AND a deal we could afford. The experience felt transparent and up front. Palmen was also willing to search the area to find a vehicle that met our requirements if necessary, without pushing us to get one from their own inventory. This was the best car-buying experience I have had More
by alsotps
Employees Worked With
February 02, 2015
Worth the drive Test drove two minivans ,both times Matt Collins was very thorough. He was very knowledgeable about the vans and I never felt rushed. We will definite Test drove two minivans ,both times Matt Collins was very thorough. He was very knowledgeable about the vans and I never felt rushed. We will definitely consider buying from Palmen in the future. Anyone in that is in the market for a car, new or used I say to you give Palmen a look. More
by NJB
Employees Worked With
Matt Collins
January 03, 2015
Comfortable process! This is the third vehicle I purchased from Palmen Dodge in Racine. Each time i have used Joe Gallo as the salesperson. He is extremely knowledgeable This is the third vehicle I purchased from Palmen Dodge in Racine. Each time i have used Joe Gallo as the salesperson. He is extremely knowledgeable about the vehicle, not pushy, and work with me to get a fair deal. I have been looking to replace my 2002 Grand Caravan, and the best deal I found was at Palmen. Funny, I just went in for my regular oil change and found my next vehicle. Thanks, Joe! More
by Play Dir
Employees Worked With
Joe Gallo
January 03, 2015
Friendly, honest and quick We have been to many dealers in the last month with several bad experiences. Vince was great to work with. He knew we didn't want to waste time and wa We have been to many dealers in the last month with several bad experiences. Vince was great to work with. He knew we didn't want to waste time and was very up front with us. We worked a deal quickly. Everyone was honest and friendly. We really appreciated the great customer service and will recommend this dealership to family and friends! More
by jscarce
December 29, 2014
We always go back This is the third or fourth vehicle we've bought from here and only dealership we recommend to anyone. We work with Vince each time who is extremely k This is the third or fourth vehicle we've bought from here and only dealership we recommend to anyone. We work with Vince each time who is extremely knowledgeable and yet never pushy. We can go in and have a relaxing time while going through the process. Steve in finance is also great to with with! We will continue to make the drive there every time we need a new vehicle because of the people! More
by Lindsayhsc
Employees Worked With
December 27, 2014
Wonderful experience Everyone at Palmen is very friendly, they make you feel very welcomed but are salesperson is Vince Gedgaudas and he is great, he makes you feel like y Everyone at Palmen is very friendly, they make you feel very welcomed but are salesperson is Vince Gedgaudas and he is great, he makes you feel like you have known him for years, he will go out of his way to get you what you want. I would recommend Palmen Motors and Vince to everyone. Very very satisfied. More
by linda
Employees Worked With
December 14, 2014
Great experience I traveled up to Palmen to purchase a used 2010 Jeep Wrangler Unlimited Sport. Bob Z. was the salesman that I had the pleasure of working with. Bob I traveled up to Palmen to purchase a used 2010 Jeep Wrangler Unlimited Sport. Bob Z. was the salesman that I had the pleasure of working with. Bob was extremely pleasant and friendly and accommodating. Had the Jeep prepped and ready for my test drive and it was immaculately detailed. Bob even sent me off with a full tank of gas! I am a military service member and I can appreciate honesty and integrity and feel like that is exactly what I received from this dealership. There wasn't that "pressured" feeling or back and forth shenanigans. I shot them straight and in turn received the same treatment More
by daymong
