Parks Ford Lincoln of Gainesville

The Service Representatives are very courteous as well as knowledgeable. The waiting room is very clean and stocked with condiments restrooms are well kept stocked as well as clean. In the end my car was re knowledgeable. The waiting room is very clean and stocked with condiments restrooms are well kept stocked as well as clean. In the end my car was returned in a timely manner as well as hand delivered by my customer service technician clean and shiny. Thank you PARKS Hyundai Service Technicians From: GM, satisfied customer More

I made an appointment and took my car in for a general service (oil change, tire rotation, etc.) and told them I was waiting on my car . It took almost 4 hours to finish my car, even after I checked in at service (oil change, tire rotation, etc.) and told them I was waiting on my car . It took almost 4 hours to finish my car, even after I checked in at the 2 hour mark to check on the progress. This is the second time a general service has taken >3 hours. Slowest service I’ve ever had. More

You have gotten very expensive. Over $250 just to provide a repair estimate. That's over the top. Over $250 just to provide a repair estimate. That's over the top. More

The staff is always exceptionally nice, the updates for my automobile they provide are very helpful as I am often very busy during the day. my automobile they provide are very helpful as I am often very busy during the day. More

Everything was great. Friendly people. Treat you like family. Will definitely return for service next time Friendly people. Treat you like family. Will definitely return for service next time More

The service personnel were extremely professional and courteous. It was obvious to me that there are alot of personnel for sales and walking around then the service dept. who apparently is short staffe courteous. It was obvious to me that there are alot of personnel for sales and walking around then the service dept. who apparently is short staffed and working very hard to keep customers happy. This rating is not pointed at the service dept., I was thinking about purchasing a new car but after seeing the service dept. still does not have enough personnel, I am not planning on it. This is just a recommendation to take care of the people who purchase and need service vs. 10 sales personnel doing nothing. Thank you, More

Reliable and fast Will explain to you in detail what’s going on with your car going on with your car More

Not sure what is going on with this advisor, but clearly is not educated enough to do advisor job. Sent me information on things that had been done around the 60k mile mark and would be done around the 80-9 is not educated enough to do advisor job. Sent me information on things that had been done around the 60k mile mark and would be done around the 80-90k mile mark, but wanted me to pay for the services. A customer explains had a sluggish crank for car. It's been documented that my battery has been a possible issue since around August. The auto stop/start feature had quit working. Battery found around 60% remotely by advisor at that time, despite the fact I'd driven it 54 miles that morning. With that being said Advisor Fraser had no answers other than my battery was fine and wouldn't be covered under warranty if I decided to replace it. He recommended many other things be completed during this visit. Picking up my SUV I'm looking over the paperwork. Marked requires immediate attention are engine oil and/or fluid leaks. I'm curious as to why this hadn't been mentioned in either the 2 phone calls or service links I was sent. A bit upsetting as much as I rely on my automobile. Upon investigation I'd been given documents for a Hannah Dolan. Guess she has my information and VIN number now. Pay attention to details, if you don't know the answers, find out and give appropriate responses! Would give negative stars if I could! More

Fraser helped me a lot with my car and figured out how to get all the work done as quickly and conveniently as possible get all the work done as quickly and conveniently as possible More

If it was possible to give 10 stars, these folks would get it. My wife and I have purchased several cars over our lifetime and have never experienced the level of outstanding courtesy and professional ser get it. My wife and I have purchased several cars over our lifetime and have never experienced the level of outstanding courtesy and professional service that we did with this team. From the sales specialists, (Josh Torres and Darion Dixon), to the finance and sales managers, ( Lowell Lackey and Donnie Reynolds), all made our experience and purchase a very positive experience. I will definitely recommend a visit to Parks dealerships to anyone I know looking for a new car. I want to thank all of these folks again for their outstanding service and assistance. I will definitely be back if I am looking to purchase another car. The Taylors. Note: Your survey does not let us pick a Hyundai or model. We purchased a Hyundai Palisade Calligraphy. More