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Patrick Volkswagen

Auburn, MA

4.9
1,144 Reviews
Patrick Motors is your Volkswagen dealer located in Auburn, Massachusetts. We have been family owned and operated since we opened for service in 1936. Patrick Motors started out as a small neighborhood gas station. Today, Patricks has grown to become a major competitor in car sales and service while maintaining their beliefs in value and service. Patrick Motors has won numerous awards for the New England region including a prestigious Top 5 VW sales award for the Northeast region.
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519 Washington Street

Auburn, MA

01501

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Showing 1,144 reviews

March 26, 2021

Great team here. Easiest process I have ever experienced when purchasing a vehicle. No run around! Highly recommend.. I’ll be back in the future to buy another vehicle. More

by Laurenbucc22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Toedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Patrick Volkswagen responded

Hi, Lauren! Thank you very much for your business with our sales department; we're thrilled to hear about your experience and hope you're loving your new VW so far. Please feel free to reach out with any questions, and we wish you all the best!

March 26, 2021

Susan & Justin were such a great help in finding us the Atlas we wanted. They both took such great care of us and were so easy to work with! More

by Spinskicreate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Toedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susan Mattero
Mar 30, 2021 -

Patrick Volkswagen responded

Thank you very much for your business and for taking the time to leave such a kind review! We appreciate your feedback and wish you all the best with your new Atlas. Happy driving!

March 26, 2021

Ramez and the staff at Patrick Volkswagen were a pleasure to work with. I'm enjoying my new Jetta. The staff was very helpful in getting the financing done. More

by Garymwatsonsr
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Ramez Abdi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Patrick Volkswagen responded

Hello, Gary! Thank you so much for your business and for taking the time to leave a review. We hope you're loving your new Jetta so far! Take care!

March 25, 2021

Alex and his team provided me exceptional service and got my car in perfect running order. He provided me with a loaner and was professional. More

by avkontoulis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Martin
Mar 30, 2021 -

Patrick Volkswagen responded

Thank you very much for choosing Patrick VW for your service needs! We appreciate your feedback and always encourage you to reach out with any questions you may have. Have a great week!

March 25, 2021

Sarah and Alex went above and beyond to assure I understood exactly what needed to be done to my Tiguan. Very personable and friendly staff overall. More

by Randallmorin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Martin, Sarah Hall
Mar 30, 2021 -

Patrick Volkswagen responded

Hi, Randall! Thanks so much for taking the time to leave a review for your experience with Sarah and Alex. We appreciate your business and your feedback! Wishing you many safe and happy miles on the road ahead.

March 24, 2021

Excellent customer service!!Sarah and Alex take very Excellent customer service!! Sarah and Alex take very good care my car.I like very much video-Sarah send me in the moment of service. They are very More

by Alicja
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Martin, Sarah Hall
Mar 30, 2021 -

Patrick Volkswagen responded

Hello! Thank you so much for your business with our service department and for taking the time to leave such a kind review. We appreciate your feedback! Have a great week.

March 24, 2021

Recently acquired a used 2010 Jetta TDI Sportwagon and brought it on a Saturday morning to the Patrick service dept. for advice on emissions recall eligibility. Sarah researched the recall history on my More

by KJB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Hall
Mar 24, 2021 -

Patrick Volkswagen responded

Good morning! Thank you so much for choosing Patrick VW to take care of your Jetta. We're thrilled to hear about your experience with Sarah and appreciate that you took the time to leave such a kind (and informative) review! Please feel free to visit our service department with any additional questions or requests. We truly appreciate your business!

March 24, 2021

Purchased a 2021 Atlas paid and approved VW credit. The dealer refuses to return my emails, social media messages. The Dealer refused to release the vehicle with a temp tag. VW has open investigation and More

by AJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Balkus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Patrick Volkswagen responded

Good morning, As we've been discussing, the vehicle was marked sold in January, to you. We waited a month for the paperwork to be returned to us from you, and an additional two weeks to get the electronic transfer. We cannot send the registration paperwork to get done until we've received all of the aforementioned moving parts. That being said, and out of state registration takes around a month, and we're still looking at around a week's time from now for it to get back. We are not allowed to issue temp tags. As I've been discussing with you through both social media and email, we appreciate your patience and your business. Out of state registrations have always been slower than we'd like to see, but especially since COVID. I hope you can appreciate that Patrick VW has done everything to try to get you behind the wheel of your new vehicle in a timely manner and gain no benefits from putting that off. We look forward to getting your registration back and seeing you take your Atlas home. Thank you for your patience and please reach out with any additional questions. Respectfully, Michelle

Mar 25, 2021 -

AJ responded

Hi Michelle Thanks for the explanation, had this been explained throughout the process we would not be sitting here on Dealerrater.com publicly discussing the sales process. So since we are here now, the lack of communication and transparency after contracts signed and money received has been the largest issue. A simple call or explanation to my numerous emails would have been sufficient. Yes we communicated on social media and still no one contacted us to tell us anything. So how are we suppose to think. Thanking you in advance for your reply, Alec

Mar 25, 2021 -

Patrick Volkswagen responded

Hi Alec, Thank you for your response. I absolutely understand, and would like to apologize for any lack of communication on our end. As I mentioned, we gain absolutely nothing by delaying your car getting to you, and we are genuinely excited for you to be getting your new Atlas. I do understand that lack of communication is frustrating and I apologize. Moving forward, we should be seeing that registration in about a week or so, and we will absolutely be reaching out to you at the point to get your vehicle home. Please let me know if there are any other questions that I can answer for you. Respectfully, Michelle

March 24, 2021

Very quick and easy. Took less than an hour to do all the paperwork and got my car the next day! I will recommend this dealer to friends and family. More

by Leo G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Igor Gama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Ruttencutter
Mar 25, 2021 -

Patrick Volkswagen responded

Hi, Leo! Thank you so much for your business and for your kind review. Please feel free to reach out with any questions you may have and we wish you all the best!

March 23, 2021

This is the second car we purchased from Patrick Motors. We’re very happy with our new VW Tiguan SEL, so many great features such as the customizable cockpit and Homelink. Looking forward to trying out CarN More

by Kristina B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Murphy
Mar 24, 2021 -

Patrick Volkswagen responded

Hello, Kristina! Thank you so much for your continued business and for your kind review! We're happy to hear you're loving your Tiguan SEL so far, and wish you many happy miles on the road ahead!

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