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Paul Conte Cadillac - Service Center

Freeport, NY

4.6
1,320 Reviews

1,320 Reviews of Paul Conte Cadillac - Service Center

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December 09, 2020

Professional, experienced and friendly service oriented dealership. We are on our third vehicle and will continue to utilize Paul Conte for our future automotive needs. More

by MADOG1083
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2020

Paul was wonderful to deal with and the mechanic and service manager quick service paul ordered my part shai offed to get it installed right away More

by JEM692
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2020

EXCELLENT CUSTOMER SERVICE. DANNY GIANNINI A REAL TREASURE TO THE SERVICE DEPARTMENT OF PAUL CONTE. VERY FRIENDLY , HONEST.AND EXTREMELY RELIABLE. HIGHLY RECOMMEND THEIR SERVICE DEPARTMENT. More

by JOHN-M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2020

We've been using Paul Conte Cadillac Service for almost 2 years now and we won't go anywhere else. Everyone is so nice and helpful. They always tell us when there is a coupon without having to ask. They take More

by TaylorD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2020

Not happy at all Was extremely disappointed with the end result in having a situation resolved they didn’t wish to extend themselves in helping me with the problem More

by TCBSEARAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Giannini in Service
2.0
This rating includes all reviews, with more weight given to recent reviews.
Shai Nadav
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
3.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Gioia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Hardway
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittani Hain, Blaise Curci
Dec 22, 2020 -

Paul Conte Cadillac responded

Thank you for taking the time to tell us about your recent service visit. We apologize that your last experience did not meet your expectations, and we'd like to discuss it further with you to see if we can resolve the issue. Please contact our Service Manager, Shai Nadav, at 516-378-1130 so that we can better understand the issue at hand. We appreciate your business.

Dec 22, 2020 -

TCBSEARAY responded

As I expected, after speaking with Shai he didn’t know why I called him and reaffirmed what I already knew that they were not going to resolve the matter.

December 02, 2020

Went in for oil change. Quickly and politely assured. I requested assistance with paring my new phone and received the help needed 👍🏽 The staff were very nice. More

by QN1239
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2020

Always great service. Extremely careful and considerate during COVID19. Vehicle is careful assessed and work completed is always top notch. Paul Conte is best on LI More

by KF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2020

Service writer was most helpful. Immediately diagnose water leak from sunroof onto carpets. Parts were replaced as necessary and seats removed to dry carpets which I thought was great dealer recommendati More

by alanklat0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2020

Very satisfied with everything about Paul Conti dealership. They treat you like family as soon as you drive up. They are right there to greet you. The service manager takes care of you right away. More

by JERRYNAP342
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2020

Oil and radiator coolant changes. Fix rear wiper operation. These items were competed in a timely and professional manner. We are very satisfied with the service department. More

by SCHWENGOLF@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittani Hain
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