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Phil Fitts Ford & Lincoln

New Castle, PA

Overview
Employees
Reviews
4.8
1,269 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,269 reviews

July 17, 2022

Bought a car about 2 months ago I was told it was ran thru the shop and things weren't done incase filter was so dirty it was black rear brakes and routers where bad .I shouldn't have to fix these issue More

by Pamala2131
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Altman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lord
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Whitty
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Jul 21, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Pamela, we'd love to address your concerns in detail. Thank you from the Phil Fitts Family

July 14, 2022

The salesman Mangino was terrific and very honest. We will probably shop there in the future. More

by MACH173KD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2022 -

Phil Fitts Ford & Lincoln responded

We are very happy to hear Albee provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

July 10, 2022

So impressed with the dealership. . everyone was extremely friendly.. no hassles.. ordered my new Escape and was in the parking lot so quickly I almost couldn’t believe it was mine More

by renee11525
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2022 -

Phil Fitts Ford & Lincoln responded

Renee, Here at Phil Fitts Ford & Lincoln, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you from the Phil Fitts Family

July 07, 2022

Always great service from making an appointment through picking up my vehicle after completed. Great More

by hrkelly3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Carter, Kevin Whitty
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Jul 10, 2022 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

July 01, 2022

Making appt easy- accommodated my work schedule, finished as reported, good job, curtious staff. Top-rated deserved More

by KBUSKIRK1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin?, Becki Davison, Kevin Whitty
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Jul 04, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for your very kind review. Kevin and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

June 28, 2022

Phil Fitts Ford had wonderful communication and were very flexible with scheduling. They truly make you feel like family. More

by ShafeAF41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becki Davison
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Jun 29, 2022 -

Phil Fitts Ford & Lincoln responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

June 22, 2022

The team made the process of buying a car smooth. Everyone was helpful and professional. More

by anapas1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2022 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

June 13, 2022

My appointment for my Escape recall was quickly. Everyone was pleasant and the checkup was completed in a timely manner. Everything went well. More

by CASSIE252
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
Report | Print
Jun 14, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

May 28, 2022

Kevin and his team are second to none when it comes to customer service, product knowledge, professionalism, and team work. More

by wakeslyder2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
Report | Print
May 31, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for the kind words for Kevin and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you from the Phil Fitts Family

May 21, 2022

Tony Oliva has always taken great care of me and my vehicle restorations. I have all my auto body work done by Tony. His work is Outstanding!!! More

by boonjab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your excellent review! We are so glad that Tony had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Phil Fitts Ford & Lincoln. Please don't hesitate to reach out if you need anything else. Thank you from the Phil Fitts Family

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