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Phil Fitts Ford & Lincoln
New Castle, PA
1,276 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,276 reviews
August 20, 2021
Probably the tenth vehicle I've bought through this dealership and customer service has been outstanding over the past 15 years. Highly recommend them to anyone looking to purchase a new or used vehic dealership and customer service has been outstanding over the past 15 years. Highly recommend them to anyone looking to purchase a new or used vehicle. More
by wallacepanchergroup
Verified Customer
August 19, 2021
Good experience great staff the salesman Albee wasn't pushy at all with the buying experience witch was great All around great experience would go back again pushy at all with the buying experience witch was great All around great experience would go back again More
by drocks94
Employees Worked With
August 18, 2021
Albry our salesman was awesome, he treated as good friends and we are so happy with our new truck.Abrey explained everything and took the time to make sure we understood it. friends and we are so happy with our new truck.Abrey explained everything and took the time to make sure we understood it. More
by abbot305
Employees Worked With
August 18, 2021
Friendly, reliable and sincere. Recommend highly! Also provide quality work in a timely manner. The Fitts team is on top of their game, from the top down. provide quality work in a timely manner. The Fitts team is on top of their game, from the top down. More
by Kim
Employees Worked With
Kevin Whitty
August 18, 2021
Rod was great! He didn’t pressure us and made sure we got exactly what we wanted in a truck! He has our business in the future and we will be referring people his way exactly what we wanted in a truck! He has our business in the future and we will be referring people his way More
by Zs300
Employees Worked With
August 17, 2021
Service is always accurate and professional. Highly Recommend this dealership and the service department. Thank you for what you do. John Caffro is exceptional as always! Recommend this dealership and the service department. Thank you for what you do. John Caffro is exceptional as always! More
by scaffro13
Employees Worked With
John Caffro
August 16, 2021
My car was towed to them for a flat tire. No one could get the lug nuts off, they replaced all the lug nuts and got me a new tire. They got the car in the afternoon, and got it back to me early the next get the lug nuts off, they replaced all the lug nuts and got me a new tire. They got the car in the afternoon, and got it back to me early the next morning! More
by Aunt Liz
Employees Worked With
Kevin Whitty
August 16, 2021
Luke Lord, and everyone else at Phil Fitts, was absolutely awesome! They made my long overdue car buying experience a breeze. THANK YOU ALL AGAIN absolutely awesome! They made my long overdue car buying experience a breeze. THANK YOU ALL AGAIN More
by oliviadelane13
Employees Worked With
August 16, 2021
Great place to buy a new vehicle. Luke was totally awesome and extremely knowledgeable about the product line. Went over and above to help ensure I got the right truck for me. 10 out of 10 would seal awesome and extremely knowledgeable about the product line. Went over and above to help ensure I got the right truck for me. 10 out of 10 would seal here again!! More
by sjjballison
Employees Worked With
August 16, 2021
I feel very comfortable taking my care there. They do a great job on my cars.with COVID I have been concern about going places. I have no concern going there. great job on my cars.with COVID I have been concern about going places. I have no concern going there. More
by tanddrudolph
Employees Worked With
Kevin Whitty
