Exceptional service from sales consultant.
I was impressed with the courtesy, patience, and professionalism of the sales consultant, Damon Lewis. He responded to my questions and concerns and
I was impressed with the courtesy, patience, and professionalism of the sales consultant, Damon Lewis. He responded to my questions and concerns and provided knowledgeable assessments on each vehicle I test drove and described detailed comparisons noting my interests related to specific vehicles and pricing thresholds. I had previously tried to purchase a vehicle several years ago and told Danny Hipps that I had a very disappointing experience when I was in urgent need of purchasing a vehicle after I had lost my car in a garage fire. I walked in with an insurance check in hand and let a sales associate know that I was ready to purchase a vehicle on the spot; however, I was not given the time of day and walked out and drove across the street and completed a purchase in less than an hour at another dealership. The owner of that dealership was a long-time friend and knew I was desperate for a vehicle and just let me drive the car off the lot and said I could come back later and complete the paperwork. I mentioned this unsatisfactory experience to Danny Hipps and he assured me my experience would be much more positive than it was in earlier years and asked me to contact him personally when I was ready to consider a new vehicle which I felt was encouraging. I had a free afternoon on a Friday and called to set up an appointment rather than just walking in. I had no intention of actually making a purchase on this visit and just wanted to explore some possibilities. I made the appointment for 1:00 p.m. with Damon who said he would have a vehicle waiting for me when I arrived, which he did. He was most welcoming and expressed a sincere interest in narrowing the type of vehicle which met my criteria. After a little more than an hour of looking at three different vehicles and test driving two of them, I decided to purchase a 2017 new Buick Envision which was not even on my original radar, but he went through all the features of the vehicle and quoted a price with rebates and my trade-in. The only hitch I had in completing my purchase involved the financing process. After finalizing the selection of the vehicle I decided to purchase, I was asked to wait on the Finance Consultant (Patrick Watt) to meet with me to set up the loan. I waited for almost 2 hours before he called me into his office. Since I did not think I was going to make a decision on the spot, I did not bring the title to my car or the extra key, etc. Since it was already after 4 p.m. on a Friday afternoon, there was no way I could get my title out of the lock box at the bank. If I had known it would have taken this long to meet with Patrick, I could have driven to the bank to get the title. In view of the late hour, I felt that my meeting was rushed and I was not comfortable with all the information being explained using a large desk computer screen and did not appreciate the first item of business being an indepth, time-consuming review of multiple types of warranties which could be purchased and then a rush through the level of financing and final costs which left me with questions that resulted in his having to edit the computer forms several times. I would have preferred seeing the completed forms in print before finalizing my decisions. Patrick and Damon both told me they would be in the office Saturday morning and I was going to bring the title if I could get it at the branch lock box and the extra key to my trade-in. I was already tired and needed to get home since I had not anticipated spending the entire afternoon at the dealership. Patrick did not review the printed forms with me after the completion of the information on the desk computer screen so when I got home, I read details in my manual and went through the paperwork that he gave me. I had several questions that I needed to discuss about the extended warranty since no details were listed in my paperwork. I drove back to the dealership Saturday morning hoping to go over the details I needed. I gave Daren the extra key and asked if Patrick was in to go over some of my questions and he said he should be in soon so I waited. When Patrick did not arrive, Daren asked Antonio if he would visit with me to see if he could address my concerns about the extended warranty that I was considering cancelling in view of lack of details. He said he did not see a problem if I needed to cancel it since it had only been completed late Friday and probably had not been processed, but he said Patrick needed to handle it and he would let him know to call me. Damon thought Patrick would be in after lunch, and he would ask him to call me when he came in, so I left to do some shopping and waited on his call. I finally called Damon and asked if Patrick had come in and was told he was meeting with a customer and would give him my message. I never heard from him. I just wanted someone to explain if the warranty covered items that were listed as exclusions in the Limited Warranty described in the manual or if just extended the length of the coverage. If it was just extending the length of time, I wanted to cancel the extended warranty if it did not cover the listed exclusions. however, I never received a call back to answer my questions, which left me uncomfortable in not having a more thorough explanation.