Phil Wright Autoplex

good service Long wait for service to begin, but it was a busy day in the service dept. area. Service when started was quick and corrected the problem. Long wait for service to begin, but it was a busy day in the service dept. area. Service when started was quick and corrected the problem. More

Glorious I found my vehicle on Phil Wright’s website. When Inquiring about it, the salesman (John David Jones) was fast to respond with any questions that I ne I found my vehicle on Phil Wright’s website. When Inquiring about it, the salesman (John David Jones) was fast to respond with any questions that I needed answered. I had been looking all over the nation for the best deals and it turns out it’s true what they say “If it sounds too good to be true, it usually is”. I had contacted a dozen or more dealerships, but the salesmen would give you a sales pitch and if you didn’t buy, they moved on almost immediately. I got a short text message or call from John nearly every day. Again, it wasn’t anything pushy, it was more of a “what can we do” or “what would you like” type of thing. He is a real down to earth guy that has a personality that doesn’t make you feel like you’re being pushed to make a decision, which really took the stress out of this whole buying experience for me. When calling around to other dealerships, I would definitely recommend looking at Phil Wright’s inventory and comparing all of your vehicles options/accessories. They have amazing prices and a large inventory. More

I drove 3 hours and it was worth it! My car was exactly as described, plus clean and gassed, ready for me. I was very impressed with the care I received. I'll recommend! My car was exactly as described, plus clean and gassed, ready for me. I was very impressed with the care I received. I'll recommend! More

The best customer care ever. Thanks The salesman was fantastic. From beginning to end he made sure I knew were the deal was & that I understood the process. Made it a pleasurable transac The salesman was fantastic. From beginning to end he made sure I knew were the deal was & that I understood the process. Made it a pleasurable transaction. Stayed with me till the end. More

Great service and great to deal with very fast and very friendly service made picking out a truck easy and zack took me out to the truck and taught me all of the bu and great to deal with very fast and very friendly service made picking out a truck easy and zack took me out to the truck and taught me all of the buttons and answered all of my questions More

Above and beyond We traveled 3.5 hours to look at a used car. When we got to the dealership we loved the car but it had a small issue with it. John went and got the We traveled 3.5 hours to look at a used car. When we got to the dealership we loved the car but it had a small issue with it. John went and got the manager and between them, they decided if we were ok with it they would fix the issues and then deliver it to us on a car hauler 3.5 hours away on Christmas weekend. Great experience all the way around. John was always available to answer all my questions. Thanks John! More

Personalized care. They always take care of my vehicle as if it belongs to their grandmother. I don't worry about anything.I appreciate the consideration they provide. They always take care of my vehicle as if it belongs to their grandmother. I don't worry about anything.I appreciate the consideration they provide. More

nice but expensive Everyone was nice but I feel that the cost was a little expensive! I feel like the cost of labor and cost of parts are a little too high. Everyone was nice but I feel that the cost was a little expensive! I feel like the cost of labor and cost of parts are a little too high. More

Customer service is 2nd to NONE! I found a used Ford F250 on Car Gurus so I contacted the dealership and was put in touch with Brian Stubbs. Brian worked with me over the phone on ge I found a used Ford F250 on Car Gurus so I contacted the dealership and was put in touch with Brian Stubbs. Brian worked with me over the phone on getting me financed and a few other small details. I drove over to Russellville and signed the papers and was on my way. After having my truck for 2 days the service engine light came on. The truck had 51,000 miles so the only warranty left was drive train. I called Brian and let him know and he asked me to bring the truck back and they would get it taken care of and give me a loaner to drive until then. After 2 days Brian called and let me know my truck was ready and they would bring it back to me. They brought it back to me and the service light came on again the next day. I took it back to them again and this time they took it to the Ford place to try and remedy it. Again, they gave me a loaner. After 2 weeks, they called and had my truck ready. They had to replace the exhaust system ($3800) and took care of all of it. Brad Hottinger, the store manager, was very helpful and assured me through the entire process that they would take care of me and they did just that from fixing my truck at no charge to me to providing me with a comparable truck until mine was ready. Thank you Brian Stubbs and Brad Hottinger for everything! More

Great car buying!! I felt stress-free purchasing a new car, honest and helpful staff. Great selection and go out of there way to make sure you're happy. Will be recommen I felt stress-free purchasing a new car, honest and helpful staff. Great selection and go out of there way to make sure you're happy. Will be recommending them to family and friends. More