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Phil Wright Autoplex - Service Center

Russellville, AR

4.6
731 Reviews

731 Reviews of Phil Wright Autoplex - Service Center

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June 26, 2021

Had vehicle serviced next day check engine light came on. Made trip back to dealer and left it for the day. The problem, oil fill cap left off. Normally give them 5 stars but not this trip. More

by ARIEGGREEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department folks 5 star
Jun 30, 2021 -

Phil Wright Autoplex responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Phil Wright Autoplex Team

June 22, 2021

The service department always goes above and beyond. They keep me updated and upfront with the cost of any repairs. More

by SWEETPEA6504
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dewayne
Aug 11, 2021 -

Phil Wright Autoplex responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Phil Wright Autoplex Team

June 18, 2021

No issues, service was timely and completed as promised. Absolutely no complaints. Both folks I dealt with in the service area were pleasant and accommodating. More

by JKMORGAN49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DeWayne
Aug 11, 2021 -

Phil Wright Autoplex responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Phil Wright Autoplex Team

June 18, 2021

Service department is always bend over backwards to give the best service thank you Phil Wright team. Thanks for the speedy service even though I didn’t have an appointment you guys worked my vehicle in. More

by Rhonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dewayne
Aug 11, 2021 -

Phil Wright Autoplex responded

Rhonda, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Phil Wright Autoplex Team

June 16, 2021

Had a 1030am appt and was there til almost 430pm. Never again. Smart aleck cashier.. nope nope nope. Service department was asking me questions like did we already check ur air conditioner...well xxxx idk More

by CRC72063
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Phil Wright Autoplex responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Phil Wright Autoplex Team

Nov 24, 2021 -

CRC72063 responded

Once again disappointed in the service dept. Asked for tire to b fixed..they said it was fine even tho it's been goin flat for a month..they rotated the tires so now the tire is on the front...flat🤦‍♀️

June 14, 2021

I was told detail was only offered if I had a coupon. I am purchasing a 40,000 dollar coupon. Truck was returned for almost 20 minuets before I went back to service to get keys. Service responded with its More

by CHES84JACKSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Desk
Jun 17, 2021 -

Phil Wright Autoplex responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Phil Wright Autoplex Team

June 13, 2021

Service dept is great the online sales suck and turned me away from buying ...she needs to learn some manners and respect.I wonder how her sales record is.I love Phil Wright dealership. More

by AARONCBJ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chauntisy Ayers
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2021

Told me that I would have to pay $750 to get what was wrong with my truck fixed which should have been under warranty but they decided that it was not because of an “impact mark” that caused the said dam More

by joshuacanada21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chauntisy Ayers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Holbrook, Zack Saxon
Jun 17, 2021 -

Phil Wright Autoplex responded

That is not the kind of experience we seek to provide, Joshua. Please call us when you can so we can address this together. Sincerely, The Phil Wright Autoplex Team

Jun 18, 2021 -

joshuacanada21 responded

I tried calling and was put on hold for 10 minutes and then was hung up on. I’d rather drive to the next closest dealership for my service rather than the one closest to me (less than 2 miles away).

June 03, 2021

I have had my car serviced here and they’ve made repairs on my Corvette very upfront and explained the service even taken pictures of issues very satisfied with the service department. More

by Rhonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christy P
Jun 08, 2021 -

Phil Wright Autoplex responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Phil Wright Autoplex Team

May 21, 2021

Very friendly service. The price for service is great as well. While you wait there is coffee and refreshments in the waiting room. These people are great. More

by CARLAMAE1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Hottinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chauntisy Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Holbrook
Jun 17, 2021 -

Phil Wright Autoplex responded

We appreciate your marvelous feedback, Carla. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, The Phil Wright Autoplex Team

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