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Pine Belt Chevrolet - Service Center

3.1

32 Lifetime Service Reviews

1088 Route / 88 Ocean Ave, Lakewood, New Jersey 08701

32 Reviews of Pine Belt Chevrolet - Service Center

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February 02, 2019

"STAY AWAY!!"

- happyshopper

We had bought a 2014 Ram and the thing was just riddled with recall notices. Due to the size of this truck we could only get it in at Pine Belt Chevrolet Service for the recall work. Up to the point that we took the truck in it drove like new. Not one single issue. One of the recalls was for an exhaust sensor and the other was for a tie bar bracket. They claimed to have fixed both but as soon as we left the lot all these messages came across the screen about the Regen not working. NEVER had we had this problem until then. Took it back in, no help. Took it to outside shops and was quoted $3,000!! Now, the tie bar bracket... within 30 minutes of getting the truck back we are on 70 going about 45 mph and we noticed a shimmy on the front end. Called Drew at the Service Center and he said we just needed an alignment. Took it in, got it aligned and then 2 months later had to replace the front tires due to uneven wear. Outside shop couldn't figure out why this truck kept needing alignments. Pine Belt refused to help us with these issues and eventually stopped returning our calls. Neither one of these was covered under warranty so we were out almost $3,700 in repairs that were not needed until we took our truck to these incompetent repair men. STAY AWAY from the service center!!

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Recommend Dealer
No
Employees Worked With
Drew
January 28, 2019

"LOUSY SERVICE DEPT"

- Happy Buick Owner

The sale team at Pine Belt Chevy in Lakewood were mediocre at best. While they have enthusiastic personalities, it's all just a show. They did not honor advertised pricing (typical bait & switch, to get you into the dealership) but were helpful in negotiating agreeable terms. They make a big production of each sale/lease by putting your photo on the their large screen monitors, within the showroom and playing very loud obnoxious music after closing a deal (quite embarrassing if you ask me). Now, I'm not one to typically give negative reviews, as I usually just let things be if I have a bad experience with a particular business but in this case, I felt a review was warranted. The obnoxiousness of the sales team here at Pine Belt would not have swayed me from returning to this dealership, when I was ready to purchase my next vehicle, however their service dept will absolutely discourage you form returning. The sales dept at Pine Belt Chevy in Lakewood, NJ has probably the worst customer service skills that I have ever encountered. They are rude, disrespectful and down right nasty. My truck tire suffered a blow out on the interior sidewall, with 6,300 miles on it and I was basically told that I'm a liar and that I must have hit a pothole, so the blowout would not be covered under warranty and a new tire would cost $208.00. When I stated that I didn't feel as though blowouts were common on the inside wall of a tire, even if I hit a pothole, the truck only had 6,300 miles on it, so could the wear be prorated, I was promptly told "No". Then I proceeded to inquire as to the warranty on the tire through the manufacturer (Good Year) and Pine Belt service team refused to contact Good Year, stating "Maam, you hit a pothole. A new tire is $208.00 and maybe you should watch more closely where your driving".....we'll I was pissed! I had the spare tire on the truck, so I promptly drove it to an authorized Good Year tire retailer, and guess what...............Good Year covered the cost to not only repair the tire but they replaced it with a brand new tire, as they themselves inspected the damaged tire and found it to be a manufacturer defect!!! If I had listened to Pine Belt service dept., I would've spent $208.00 on a new tire and that would've been the end of it. Now, it wasn't the cost of the tire, it was the mere fact that Pine Belt dealership was not standing behind their product and not even attempting to make a simple phone call into the tire manufacturer to exhaust all possible resolutions. After my tire was relpaced by the independent Good Year retailer that I had brought it to, I called Pine Belt service dept. to speak to the manager. Well, after explaining my issue, the manager raised his voice and told me that his service team did nothing wrong and that they make the decisons on if they want to cover damages or not and do not have to call anyone else to see if coverage is available. I obviously let him know that wasn't a good way to conduct business in order to maintain clients..... he cursed at me and then hung up the phone. Needless to say, if this is the way Pine Belt treats their clients, I will never step foot into any Pine Belt delaership again, and neither should you.

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Recommend Dealer
No
Employees Worked With
Mary Wiggett
Jan 29, 2019 -

Pine Belt Chevrolet responded

I apologize for your experience with us. Please contact me at scurrie@pinebeltcars.com so we can discuss this further.

August 27, 2018

"Chevy’s Shining Knight Saves the Day!!!"

- Suit & Tie- Wade

No Truck, No Ride, No problem!! I brought my truck in for service on Friday and the repair needed took longer then anticipated. Unfortunately there was no loner car available so I was told to call again Monday. Stressed out I tried again on Monday for a loner and they were still out. I needed to get to work today and had no way to get there. Well after today Marvel should add Robbie to the Super hero list. I called him up and told him my woes. After 5 minutes, I get a call back with a loner car waiting for me to pick. Oh wait! The service doesn’t stop there...Robbie ALSO picks me up at my house and personally drives me back to the service dealership. If anyone had any doubts that customer services stops after the deal, this experience will quickly put that to rest. Chevy hold on tight to this guy, he’s a diamond. Pinebelt word of advice- Make Robbie a manager! He’s been doing the job without the title.

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Recommend Dealer
Yes
Employees Worked With
Robert Tremarco
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 28, 2018 -

Pine Belt Chevrolet responded

Thank you so much for the kind words.

May 16, 2018

"Disgusted, Taken Advantage of, put in danger"

- shuber03

I dropped my vehicle off early march for a complete engine replacement. The dealership kept my vehicle for eight weeks and only after the first two weeks, decided that it would be okay to give me loaner vehicle. I spent money out of pocket for a rental car for the first two weeks. once I got my truck back, I was about to drive off and noticed the steering was not right, making noise and not calibrated to the tires. I told the service department and they advised me that it was test driven and that it may just be air in the lines. After I personally had them come out and turn the steering wheel, they took the truck back in and told me that the steering rack was broken. Again, something that should have been diagnosed when they test drove it. I was about to drive onto a highway with broken steering. After being without my truck for eight weeks, I had enough and wanted my vehicle back. They returned the vehicle to me with a check engine light still on and the engine had reduced power. I hope that future potential customers view this and think long and hard about picking this dealership for their service needs. The vehicle was returned dirty on the inside and essentially not operable. I can only hope that this review can serve as training moment for the dealership on how not to service a vehicle. I contacted the better business bureau and am fully intend to file a complaint with them.

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Recommend Dealer
No
Employees Worked With
mary
May 17, 2018 -

Pine Belt Chevrolet responded

I am sorry this happened to you. Please contact us at customerservice@pinebeltcars.com with your information and we can look further into this. Thank you.

November 22, 2017

"excellent service"

- jen_santamaria8

My car was treated with respect while it was being repaired, and I received my car back promptly. All of the associates were attentive to me and worked quickly to send me on my way with a clean car .

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Yes
Employees Worked With
Rob Sambataro
Dec 12, 2017 -

Pine Belt Chevrolet responded

Exactly what we love to hear! Thank you, Jen!

May 23, 2017

"Oil change service"

- Michael Ingino

Not much to talk about they did a great job they did it quickly I was out of there mmmm mmm mm mmmm mmm mm

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Recommend Dealer
Yes
Employees Worked With
No idea who sold it to me or worked on it
Jun 16, 2017 -

Pine Belt Chevrolet responded

Awesome! Thank you.

March 05, 2017

"Service after sale"

- bobfrizell

I have a service issue. I have written and spoken to my Salesman. I have gotten no response at all. NONE. I have written to a Sub-contractor supplier. They told me the problem was with the installation. To be fair , I have not been to the Service Center about this problem yet, I have not been able to get Customer Service to acknowledge the issue

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Recommend Dealer
Yes
Employees Worked With
Adam Wielebinski
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 03, 2015

"Great "

- anoonan

Such a sweet and nice girl. Helped me get to where I had to go and she would not give up until I was helped.

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Recommend Dealer
Yes
Employees Worked With
Lisa Sauchelli
Jun 11, 2015 -

Pine Belt Chevrolet responded

My name is Joseph Pagano, Internet Director at Pine Belt Chevrolet. Congratulations on your vehicle and thank you for your business! Thank you also for taking the time to complete this review as it is greatly appreciated, I will certainly share your kind words. If I can be of assistance please feel free to contact me at joseph.pagano@pinebeltcars.com.

May 12, 2014

"Oil change"

- Snusan51

Had to wait over two hours for an oil change. Several other people advised me that they had the same experience. They are all quite friendly....they do their work well.....but a long, long wait. Got there promptly at 10:45.....they took my car in at 1:00!

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Recommend Dealer
No
Employees Worked With
Not on the list
May 26, 2014 -

Pine Belt Chevrolet responded

I am terribly sorry about your experience and wait time. My name is Joseph Pagano, E-Commerce Director at Pine Belt Chevrolet. I'd like to discuss this further with you so please contact me at your earliest convenience on my direct line at 732-363-2900 Ext. 3121 or via email joseph.pagano@pinebeltcars.com. Again I apologize and look forward to hearing from you soon.

May 29, 2013

"We brought our 2002 Chevy Blazer to the service dept at..."

- 1annette

We brought our 2002 Chevy Blazer to the service dept at Pinebelt for routine servicing and while waiting decided to walk over to the new car lot...we had been thinking of replacing our 1994 Chevy S10 pickup (which is still going strong, but...). We had purchased a 2009 Cobalt for our daughter--Guy Gilbert was our salesman then so we looked for him because he also helped us to refinance the cobalt 2 years ago saving us some money. We ended up purchasing a 2013 Cruze Eco which is what my son bought last year and has been very happy with! Guy was very helpful answering our questions and setting up the Onstar system for us. The warranty plan is great and will give us peace of mind. We have been only dealing with Pinebelt for the passed 28 years; my first used car was from Pinebelt in 1983 and we have referred friends and family there because we have always had good experiences with the Service Dept too.

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Recommend Dealer
Yes
Employees Worked With
Jun 05, 2013 -

Pine Belt Chevrolet responded

That is so great to hear, thanks so much for taking the time to write this. We appreciate the service and the sales compliments. My name is Joseph Pagano, Internet Director at Pine Belt Chevrolet and I can’t believe your first purchase with us was 28 years ago, thanks so much! We certainly appreciate the business and hope to continue to earn it. If you need anything at all please feel free to contact me at joseph.pagano@pinebeltcars.com. Thanks again and congrats!

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