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Pine Belt Chevrolet - Service Center

Lakewood, NJ

3.3
42 Lifetime Reviews Review Dealership

42 Reviews of Pine Belt Chevrolet - Service Center

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March 26, 2021

"Airbag recall brought me to the Pinebelt service..."

- pissed off

Airbag recall brought me to the Pinebelt service dept.Truck never had a service air bag light on the dash til now. Called back and i'm suposed to pay a diognostic fee of $158.00 to find out what they did wrong. This is a real gangster operation right here. Not happy to say the least. Stay away. Stay far away!!

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Recommend Dealer
No
Employees Worked With
john ferrao
January 16, 2021

"Anna was awesome! She worked with me on my price point..."

- Dane0423

Anna was awesome! She worked with me on my price point and was remarkably efficient. Would definitely come back to her! Kim was also very helpful and very friendly.

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Recommend Dealer
Yes
Employees Worked With
Jan 18, 2021 -

Pine Belt Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Pine Belt Chevrolet and we hope to see you again.

December 18, 2020

"I picked up my plates and registration and it was bitter..."

- Anita S

I picked up my plates and registration and it was bitter cold. I was asked if I needed the plates put on. I did and Adam cheerfully put my plates on in the bitter cold. Thank you Adam and Pine Belt!

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Yes
Employees Worked With
Dec 24, 2020 -

Pine Belt Chevrolet responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 10, 2020

"Bought a car that had some issues told the seaman the..."

- Traverse

Bought a car that had some issues told the seaman the time of purchase said it would be taken care of just make an appointment with service. The next day from purchase I called and made an appointment with service and now the general manager DAN ARIEL will not make the necessary repairs. Says it was not written down on paper so it doesn’t exist. SO I GUESS THE WORD OF A SALESMAN IS NO GOOD ANYMORE. The car was purchased through Chevrolet but is a Subaru

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Recommend Dealer
No
Employees Worked With
Other Employees : Justin Billups
January 16, 2020

"Tomas Gonzalez was great."

- aheight421

As I told Tomas that I would never come bace for an oil change because they are too expensive. It cost $86.00 for an oil change which no one charges. I can go several places for 25.00 for an oil change and they rotate your tires at every oil change.

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Recommend Dealer
Yes
Employees Worked With
September 29, 2019

"best of the rest bob penny woke real had for you"

- Ray Rags

becouse i was in the best place pinebelt chev bob penny work hard for me the hole place work hardhole place went to bat grate place

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Nickolai Giampiola
September 06, 2019

"Where is the Dept Manager???"

- AG

I do not recommend their service department. Especially, the MIA service department manager , Andy Favata. We have a 2019 Traverse with 5,000 miles on it. All of the sounds stopped working (radio, blinkers, backup notifications). We brought the car in for servicing on 8/19 for a 9am appointment. I called at 3:30 for a status update, only to be told they don’t have the part. Turns out, the part is on backorder and they can not provide us with an estimated part delivery. Weeks go by, no update. We start calling and are not given any answers, so we ask for the manager and are sent to his voicemail. For THREE DAYS we are trying to get in touch with the manager and he never calls us back or is available. Day four, we call again and they say we can come right in, the part is available, however, we need to leave the car there overnight, but they can not provide a loaner car for us for another FIVE days. ??? We now have an appointment 9/11. So it took 24 days to have our new car serviced and we still have not heard from the Service Dept Manager, Andy Favata. #WheresAndy

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Recommend Dealer
No
Employees Worked With
Andy Favata
September 03, 2019

"Great Team !!!"

- richjakubowski64

First I want to name my Service Writer/Foreman John Ferrao, next my A Tech Fred Wagner. They have serviced my 1982 Chevy Corvette over the past month. I took it there because I needed some maintenance works done Oil change ,headlight vacuum repair. The service personnel was outstanding ! they repaired and inspected my car like it was their own took care of my issues and give me fair pricing on the repairs. They also pointed out other work to address at a future date. I'm sure its not everyday a 82 Vette pulls in the drive thru, But the professionalism I received was like non other I've received from other dealers in the past. Pine Belt does a great job making you feel very welcome and in good hands. I highly recommend them and trust them to handle my Vette in the future!

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Recommend Dealer
Yes
Employees Worked With
Fred Wagner, John Frrao
August 26, 2019

"Horrible service"

- Davep2515

The advisors there are. Very friendly and helpful but the actual service that is done takes too long and/or is not done properly. I brought my truck in for an oil change. My appointment was for 9:30, got there atv9, and they weren't done with the oil change until 10:45. Just unacceptable. No excuse was given. Just a "here's your truck"

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Recommend Dealer
No
Employees Worked With
Amanda
July 08, 2019

"The worst buying experience ever !!!!"

- Angry truck buyer

I had bought a Chevy Colorado from Pine Belt two weeks ago and was very surprised when Pine Belt said the best interest rate they could offer me was 5.84% over 84 months or 5.99% over 72 months. Keep in mind I have a fico score north of 750. Today, I came home and had a letter from one of the banks that Pine Belt contacted and was able to find out that Pine Belt actually had a rate under 4% and marked my loan up that much. I'm also disgusted that Pine Belt pulled the window sticker off and never showed it to me, it turns out the low price they shopped was higher then a comparable truck. Stay away from Pine Belt there are other dealers that have much better ethics

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Recommend Dealer
No
Employees Worked With
1
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