I do not recommend their service department. Especially, the MIA service department manager , Andy Favata.
We have a 2019 Traverse with 5,000 miles on it. All of the sounds stopped working (radio, blinkers, backup notifications). We brought the car in for servicing on 8/19 for a 9am appointment. I called at 3:30 for a status update, only to be told they don’t have the part. Turns out, the part is on backorder and they can not provide us with an estimated part delivery.
Weeks go by, no update. We start calling and are not given any answers, so we ask for the manager and are sent to his voicemail. For THREE DAYS we are trying to get in touch with the manager and he never calls us back or is available. Day four, we call again and they say we can come right in, the part is available, however, we need to leave the car there overnight, but they can not provide a loaner car for us for another FIVE days. ???
We now have an appointment 9/11. So it took 24 days to have our new car serviced and we still have not heard from the Service Dept Manager, Andy Favata.