Platinum Volkswagen - Service Center

Great Service Team I have to say what an exceptional staff Platinum employs. Two days ago I experienced mechanical issues with my Tiguan and contacted the dealership I have to say what an exceptional staff Platinum employs. Two days ago I experienced mechanical issues with my Tiguan and contacted the dealership from which I purchased the vehicle ( 2nd vehicle in 5 years) and was left with a feeling that they really couldn't care about my situation. Believe me I get it vacations, volume, etc etc. Thank god a friend of mine recommended platinum. Upon my arrival this I was greeted with "how can I help you" from the fellow checking in the car to a experienced professional "Dee" who put me at ease with the issues at hand. Just picked up the car, washed, running smooth. Thank you to all the staff More

Like any other service department This dealer is great as far as the sales department goes. Mr Riccobene is one of the best salesman I have ever dealt with and now a manager I think. E This dealer is great as far as the sales department goes. Mr Riccobene is one of the best salesman I have ever dealt with and now a manager I think. Even the owner is great. But again, like any other dealer, the issue is getting to the service department. Do I want to get into specifics? It is the same thing as anywhere else. Either they try selling you what you dont need or their prices are way to the roof. Forget about going the extra mile, they tell you to take it with Volkswagen as they dont have nothing to do with it. I would recommend the owner buying all of his employees a book called "Raving fans" and he will see how things change. More

Nail in tire side wall... Sat. 11/15/14, I brought my '13 Beetle in for it's two year service. On my way to Platinum VW my tire pressure light came on which I mentioned to my Sat. 11/15/14, I brought my '13 Beetle in for it's two year service. On my way to Platinum VW my tire pressure light came on which I mentioned to my Service Advisor. As I was sitting in the waiting room, I heard Joe Riccabone tell two customers that they had nails in their side wall and that the tires would need to be replaced. When Joe called me in to his office he told me that I also had a nail in the side wall and that the two plugs that are in my rear tires were leaking. The new tire would be $255.00. Having heard that I was now the third person with this problem, I declined the new tire. As I was waiting for them to put air in my tires, I heard a fourth person being told about a nail!!! (I didn't hear that the nail was in the side wall). I asked Joe how long he thought I had before I would have to add air, he said about 1 - 1 1/2 days. I had my tires checked out at a local mechanic and was told that there were no nails. Over two weeks after my appointment and there is no leak in my tire. I called VW Customer Care and did hear from a Regional Case Manager. He told me that he spoke to the Management at Platinum and that they "were sticking to their diagnosis"!! I will have to find a VW dealership that deals more honestly with their customers. More

Warranty run around I would not put much trust any used car warranty whether factory or dealer certified again. Almost everything has exclusions and the warranties they I would not put much trust any used car warranty whether factory or dealer certified again. Almost everything has exclusions and the warranties they offer on their factory certified used cars are hard to obtain. I had to have a clutch repaired at 45 k and it was because of a defective part. I was treated like a total idiot because I insisted there was something wrong with the clutch which began making strange noises shortly after i purchased the car. They insisted on payment to repair the car as the VW rep was not due in for several days. This I agreed to. I insisted on their keeping the parts for a VW rep to examine and indeed it was a case of defective parts. That was in late March. I was told by VW I would be issued a full refund in a few weeks. That did not happen. It took repeated calls to national VW customer assistance and to the dealership to finally be issued a refund. I believe that had I not been so perseverant I would not have had my warranty honored or gotten them to issue a refund after almost FIVE months. BTW, its difficult to be directed to the appropriate person in management through their phone system. It was VW National which had failed to issue the dealership payment for their warranty work. . I fully believe that had I not kept on top of vw customers care this claim would still be in limbo. At no time however did the dealership call and say "we should have received payment by now. We'll look into it" I should say the service manager did a fine job of presenting the case to VW but after that there was a lack of communication. Ironically the dealership was able to reach me in minutes when I posted my initial critical review. To sum up the experience showed a lack of concern for a customer. More

STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Terrible service as well as nasty to customers... Stay away go to sunrise vw instead more professional over there. Read reviews on yelp everyone has t Terrible service as well as nasty to customers... Stay away go to sunrise vw instead more professional over there. Read reviews on yelp everyone has the same problems!!!!!!!!!!!!!!!!! More