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Plaza Cadillac

Leesburg, FL

4.6
1,889 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida. We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help. Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes. We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
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8893 US-441

Leesburg, FL

34788

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Showing 1,889 reviews

July 16, 2026

A hour and a half oil change will make me look for another dealer who can get it done quicker. My last oil change took 2 and a half hours which is unacceptable. More

by bobt5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse knapp
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Bianchi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pagano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Land
1.0
This rating includes all reviews, with more weight given to recent reviews.
Charles "Chuckie D" Dattolo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Braulio Adorno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2026 -

Plaza Cadillac responded

I sincerely apologize that we did not meet your expectations regarding the time required to complete your service. We always strive to communicate an accurate estimate of how long each visit should take. Based on your service history, your visit included more than just an oil change. On your Cadillac, routine maintenance typically involves several additional services to help ensure your vehicle is operating safely and efficiently. During your appointment, we performed: An oil and filter change A tire rotation A comprehensive vehicle inspection, including the brakes, fluid levels, and tire pressures A check for any available computer/software updates A review for any open safety recalls Replacement of both the engine air filter and cabin air filter A complimentary wash and vacuum of your vehicle A service of this scope typically takes about an hour and a half to complete. We appreciate your feedback and are sorry that the timing did not meet your expectations. If you would like to discuss your experience further, please don't hesitate to give me a call. I'd be happy to speak with you. Thank you for your business, and we appreciate the opportunity to serve you.

July 14, 2026

I really enjoyed that everything was ready for my arrival and my loaner car was ready. I did not spend that long at the dealership. Which I like. thank You Christi! More

by DONDEIGNAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christi in Service
July 09, 2026

We think Plaza Cadillac is a wonderful place. Everyone is so nice and friendly! We would recommend them to anyone looking for a car. More

by tbraswell3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles "Chuckie D" Dattolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2026

Michael Land and Plaza Cadillac were exceptionally professional, courteous, and attentive in every interaction with my wife and me throughout the entire vehicle purchasing process. This is the second More

by bgalasso
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2026

They are efficient and only recommend things actually needed. They even wash my Cadillac at every oil change! More

by bearsfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Pagano
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2026

They only did half the job. Had to take it to another shop to get it completed. More

by wilena.hankins
Recommend Dealer
No
Employees Worked With
Harry
Jul 07, 2026 -

Plaza Cadillac responded

Thank you for taking the time to leave us a review. We continuously work to create good customer experiences, and we’re sorry to hear that we missed the mark here. I will investigate and will try and reach back out to you.

June 27, 2026

They are always helpful, knowledgeable, honest, and professional. I’m never disappointed at Plaza Cadillac. More

by nurserodden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braulio Adorno
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2026

great customer service! !!!!! Top of the line: thorough, detailed and has the customer at heart. More

by MRCARDINAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christi !!!!
June 26, 2026

Thank you Rick for years of providing above expectation service and courtesy. Thank you Plaza for always having the right car in the right color! I love my XT5 in Emerald Green! More

by gailpatel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2026

The dealer and sales staff were very professional in how they interacted with my wife and I. This is the second new car we have purchased from Rick. More

by jackarvan3
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.