Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Plaza Cadillac
Leesburg, FL
1,619 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida.
We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help.
Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes.
We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,619 reviews
June 09, 2021
Excellent service throughout the entirety of my experience. Alicia and Steve were great working with a 3rd party warranty provider to order/program a duplicate key fob. Communication was clear th experience. Alicia and Steve were great working with a 3rd party warranty provider to order/program a duplicate key fob. Communication was clear throughout the process and expectations were delivered upon. I would feel extremely comfortable recommending Plaza to anyone. More
by Abraham_Lincoln
Verified CustomerEmployees Worked With
Alicia (Parts) , Steve (Service)
Helpful June 05, 2021
i didn’t realize it would take 2 days to replace the heads up display, but since Steve gave me a loaner I didn’t mind. steve a great job as usual. heads up display, but since Steve gave me a loaner I didn’t mind. steve a great job as usual. More
by tompopola
June 05, 2021
Service team did a great job! I will be back. My purchase dealer screwed up my title work, your folks followed up with them to help. purchase dealer screwed up my title work, your folks followed up with them to help. More
by kevinandluci2
Employees Worked With
Service desk, all 3 helped.
June 04, 2021
Service department is friendly and willing to accommodate with loner vehicles when my new XT6 has had a few new car quirks. Thanks guys for the patience!!! with loner vehicles when my new XT6 has had a few new car quirks. Thanks guys for the patience!!! More
by Bryan Belk
June 04, 2021
Plaza Cadillac service has always been efficient and timely, Harry always keeps me informed re: what my car needs and how long it will take to do the job. The shuttle service is great too!! timely, Harry always keeps me informed re: what my car needs and how long it will take to do the job. The shuttle service is great too!! More
by Jsmith6700
Employees Worked With
Harry and the woman who drove me back home was awesome
June 04, 2021
Seasonal resident in the villages and was happily surprised by the level of service. My Escalade broke down the evening before. Had it towed to plaza Cadillac and Steve could not have been more helpf surprised by the level of service. My Escalade broke down the evening before. Had it towed to plaza Cadillac and Steve could not have been more helpful. Called me the next morning to confirm the drop off and kept me updated throughout the day. Service was completed late morning with no surprises. Replaced my key fob battery at no charge and even had the vehicle washed. Did not try to sell me something not needed (as opposed to my local dealer). Had the shuttle pick me up Very happy and this being my 3rd Escalade, will definitely purchase my 4th at Plaza. More
by Jdevono
Employees Worked With
Steve Service Advisor
June 04, 2021
Courteous. Professional. TimelyCustomer Rep, Harry Courteous. Professional. Timely Customer Rep, Harry Acarkay , gave a discount for the work on my car-before I asked..That’s great customer care Courteous. Professional. Timely Customer Rep, Harry Acarkay , gave a discount for the work on my car-before I asked..That’s great customer care - Thanks More
by amasl0216
Employees Worked With
Harry Acarkay
June 03, 2021
Very friendly and knowledgeable. Easy to work with. No hassle when I wanted to change vehicle to a different color. Would totally recommend this dealership. hassle when I wanted to change vehicle to a different color. Would totally recommend this dealership. More
by LAMGRM
June 02, 2021
They were courteous and professional. However, the service work was not done correctly. The car leaked before and after the service, including onto driveways where the car was parked. We had to take t service work was not done correctly. The car leaked before and after the service, including onto driveways where the car was parked. We had to take the car to another dealer who has now completed another repair, again after almost a week in the repair shop. More
by WDShome
Employees Worked With
The service manager tried hard, was friendly and obtained parts for the repair on an expedited basis.
May 29, 2021
Very quick and professional. We were pleased with the service and sales. Our salesman, Rick Jimenez, understood we were pressed for time, and the car was ours the same day. Thank you to our son, who wor service and sales. Our salesman, Rick Jimenez, understood we were pressed for time, and the car was ours the same day. Thank you to our son, who works for Plaza Lincoln, for recommending Rick to us and Plaza Cadillac. Thank you all again. More
by MARIEG129
Employees Worked With
