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Plaza Cadillac - Service Center

Leesburg, FL

4.5
1,329 Reviews

1,330 Reviews of Plaza Cadillac - Service Center

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February 27, 2025

This is an outstanding dealership ! The level of service I receive on my CT-5 is exceptional. More

by randall48236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry, Cieni & Christie
February 21, 2025

Long wait. Poor facilities. Poor service. Will not use your services again. Place full of people waiting. A mess More

by EDF6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Your service personnel
Feb 22, 2025 -

Plaza Cadillac responded

Thank you for your time in filling out your survey. We are sorry you seem to have a bad experience with us. I believed I found your vehicle record and would like very much like to talk to you about some of the comments. You can call me anytime. Patrick

February 17, 2025

I had to wait almost an hour before the gentleman got there to do the pinstripe on my car. I had an appointment at 9:30 and I think he got there about 10:15. But he did a very good job More

by DLBLIZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy in Service Department– – five star
January 28, 2025

Always friendly and good service. Thanks you for that. I have nothing else to comment. More

by dianedyer1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Appt secretary
January 26, 2025

Great service. Honest pricing . Always treated with respect . Could easily been taken advantage of but no. More

by johnjrdesant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pagano
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2025

Labor charges seem excessive. $1323.00 For a few hours work looks like an overcharge. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department.
Jan 24, 2025 -

Plaza Cadillac responded

Thank you, James, for taking the time to fill out the survey. I pulled up you work performed and seen that with in the 2 repairs it was 7 hours of work performed and some parts. I will research the repairs and talk to the tech. I will respond further if I find an issue. Next time if you have any question my door is always open to discuss any, or all work performed in our shop. thank you again. Patrick

January 24, 2025

Service dept is great The service writers are knowledgeable and most have worked there for years! From the service director down everyone gives great customer service! More

by rls4fandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Bianchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pagano
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

Very Pleased with my Warranty service. As Service writers, Christie and Eve are knowledgeable on the vehicles and their Mechanics do actual testing with meters to find problems rather tha More

by EDSRANGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christie, Eve
January 18, 2025

Excellent service center with a great staff open my car because the hood would not release they installed a new cable in hood release latch and I was on my way More

by BOBSKI1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Pagano
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2025

I bought my XT5 in because of a cooling problem. The outside service was great but I got into an unnecessary shouting match with Christine Cook in the service area. I was so upset we test drove a Le More

by yachts4us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Akarcay, Cenia Ivancovich, Christie Cook