Porsche Atlanta Perimeter

Service was as expected The dealership provided excellent service. The loaner car was very nice and the service was completed as expected. Tony did a great job. I have no The dealership provided excellent service. The loaner car was very nice and the service was completed as expected. Tony did a great job. I have no complaints. More

Inflated Repairs Saved Money At Another Dealership I felt extra maintenance for repairs were aded unnecessarily. Each time I have taken my car a nail was in my tire, suspicious. Never return I felt extra maintenance for repairs were aded unnecessarily. Each time I have taken my car a nail was in my tire, suspicious. Never return More

Great service and follow up contact. Convenient home pickup and return delivery offered given my car had 2 recalls. Tony was communicative and thorough! Kudos pickup and return delivery offered given my car had 2 recalls. Tony was communicative and thorough! Kudos More

Love my car but wide gap in promise vs. actual experience Was told my car would be ready and returned the same day or, if not, someone would call with an update and set up new delivery time. No call. Did no Was told my car would be ready and returned the same day or, if not, someone would call with an update and set up new delivery time. No call. Did not receive a call the next time until I called three times and finally got a call back. Was told I had a nail in my tire and I needed two tires because of the tread differential in the two rear tires because of the nail. The car only has 9800 miles on it and I only picked up the nail the day before. When I questioned this recommendation, I was told the technician “made a mistake” and I only needed one tire after all. When my car was returned, it had several black scuff marks along the left rear quarter-panel where they changed the tire, I was unable to get the marks off by washing the car and had to go buy some wax to get the marks off. The combination of the lack of communication, me having to initiate the calls for updates, the clear over-reaching on the service technician recommending the second tire, and the black scuff marks did not make for a positive experience on my first visit to your service department. At the end, my Green apologized for “all the hiccups” but hardly the experience of “owning a Porsche purchased from Jim Ellis” that was promised during the buying process. Unsure of whether I would actually recommend this service center after only one experience, but the site made me answer in order to submit this response. Writing this not as an indictment but in hopes it assists the dealership to improve. Look forward to next time and hope it’s better. More

Purchase of our first Porsche Great experience - Jay knows the car that we purchased very well and was able to teach us about the car and answer all of our questions. The experien Great experience - Jay knows the car that we purchased very well and was able to teach us about the car and answer all of our questions. The experience was very pleasant. More

Service of my Panamera hybrid Sergey was excellent in keeping me informed about the progress and explaining what was going on. He was excellent and I look forward to working with h Sergey was excellent in keeping me informed about the progress and explaining what was going on. He was excellent and I look forward to working with him in the future of service issues. More

Chad Douglas was great. He was very professional, very helpful and extremely informative. Everyone made purchasing my first Porsche a great experience. Hopefully won't be my last. helpful and extremely informative. Everyone made purchasing my first Porsche a great experience. Hopefully won't be my last. More

The team at Jim Ellis always provide excellent service, open communication and They strive to ensure everything is done right. I would recommend them to my colleagues. open communication and They strive to ensure everything is done right. I would recommend them to my colleagues. More

Excellent experience. Every step was effortless from scheduling online appointment, to picking up loaner car, etc. Scott was extremely helpful and great to work with! scheduling online appointment, to picking up loaner car, etc. Scott was extremely helpful and great to work with! More

work done as part of a recall Dealer nicely set up to deal with the customer. They were efficient in setting up the drop off and vehicle pick up. Nice job with minimum contact or Dealer nicely set up to deal with the customer. They were efficient in setting up the drop off and vehicle pick up. Nice job with minimum contact or exposure and offering hand sanitizer as soon as you sign the document on both check in and check out. work done on time and car washed. Nice experience. More