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Premier Subaru

Branford, CT

4.8
2,952 Reviews
PREMIER SUBARU IS HOME TO THE PREMIER ADVANTAGE BUYERS BENEFITS PACKAGE WHICH INCLUDES OUR PEACE OF MIND GUARANTEE -3 DAY EXCHANGE POLICY AVAILABLE ON EVERY NEW SUBARU WE SELL PLUS SO MUCH MORE! Premier Subaru is one of America's largest and highest rated Subaru dealerships. Premier Subaru is recognized as an elite Stellar Care Dealer by Subaru of America. In addition, Premier Subaru is AAA Approved and has received the A+ designation by the BBB. Premier Subaru is open for sales 7 days a week and service/parts 6 days a week. The company has a staff of certified Subaru technicians to ensure that you are completely satisfied with our work. In addition, repairs are covered for 12 months/unlimited mileage. Premier Subaru has one of the largest inventories of new Subaru models and used Subaru models in the Northeast. In addition, our Certified Preowned Subaru models are all priced under Kelley Blue Book.
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155 North Main Street

Branford, CT

06405

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Showing 2,952 reviews

March 28, 2020

I would leave no stars if I could. Brought my car in for a recall and left with the controls for my heat missing and glove box broken. Shady people and blame customers for lazy techs missing parts. Go else More

by Limp
Recommend Dealer
No
Employees Worked With
Robert Alvine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2020 -

Premier Subaru responded

Mr. Jara/ As you know - that is not fair or accurate. You brought your highly modified WRX - complete with significant historic dash work (down to an incorrectly installed aftermarket) to our dealership for the airbag recall. Our technician documented that the dash had numerous broken clips and, we completed the recall as required. The vehicle left our establishment assembled as best as possible based on the condition it arrived in. The car is in poor condition - at best. You were quite vocal in our establishment - used profanity and, decided to knock over all the traffic cones in the front of our store - and, toss your drink on our driveway (we have the videos that we can share with you). So, the only unprofessional one in this relationship is you. You need to be responsible for the haphazard modifications you have made to your vehicle - and, the pre-existing damage that you have caused.

March 28, 2020

Best dealership around. I travel from Naugatuck because they are that amazing! Proud owner of my 3rd Legacy from Premier! I recommend them to everyone. More

by Schroeder_mandy
Recommend Dealer
Yes
Employees Worked With
Neil Wetmore, Michael Lucibello, Michael Colagiovanni
March 23, 2020

Don't buy from this dealer I bought a used car with a problem that I did not notice until I got it home. Upon informing the dealership of the issue, they were unwilling to resol More

by REXY4882
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Alvine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Jarkes
Mar 23, 2020 -

Premier Subaru responded

Mr. Derry/As you know from the exchanges between you and our company- you purchased an as-is vehicle from our dealership on 2/10/20. The vehicle was sold as is - including any cosmetic imperfections. Eleven days later - on 2/21 - not the same evening you took it home - you advised us of damage on the vehicle. You had taken it to another body shop and even obtained a quotation. We advised you that, although the vehicle was sold as-is - and, it was a week after delivery - that you take it to a body shop recommended by us and, we would have them complete any requested work at our wholesale cost. You went to that body shop - and, never followed up for repair, purportedly having it done elsewhere. For obvious reasons, we are unable to guarantee the condition of a vehicle that we are alerted more than a week after delivery.

Mar 23, 2020 -

REXY4882 responded

Too bad. You guys should do better. My mistake was to trust your dealership. I guess you are suggesting that I damaged the car, reported it to you and didn't get it fixed. This is the problem today. Hope you are happy with ripping honest people off...……...

Mar 23, 2020 -

Premier Subaru responded

Mr. Derry - we did do better. It is very unreasonable to think we can support a body damage claim more than one week after you took possession of the vehicle - where, our online photos and condition reports showed no damage. You chose to do something different. We wish you the best in the future and, during these challenging times.

March 23, 2020

Easiest auto purchase ever Premier Subaru and Parker were a pleasure to deal with. I started my car-buying efforts on a Friday afternoon with a phone call to the dealership, af More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Pomerleau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parker Pearlstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna - don't know last name - helped me on the phone the first day.
March 20, 2020

Parker did an excellent sales job with helping me find my perfect new Subaru for my family. He was professional, clear, and efficient with the whole process. I would work with him again and recommend him to More

by anthony.p.kent
Recommend Dealer
Yes
Employees Worked With
Parker Pearlstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristal Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2020

Great Experience From start to finish easy experience. Parker was knowledgeable, answered all questions and personable...easy to work with. Never left waiting. Ever More

by swimchick15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parker Pearlstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2020

Friendly and efficient service I researched the car online, already knew I wanted it. Mike and Rodney made things smooth and easy. The whole process was a test drive to out the door More

by cdclark314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Pomerleau
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lucibello
March 17, 2020

Exceeded my expectations I needed to replace my old 2002 Subaru Impreza at the last minute and with the help of sales, I was able to find a wonderful used 2014 Subaru Impreza More

by Joansz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parker Pearlstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2020

Smooth experience, Friendly atmosphere and customer oriented. Very in-tune with customer wants. All those I came in contact with displayed polite interest. Would defin More

by Jmark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Pomerleau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parker Pearlstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy
March 17, 2020

Service Dept is Great!!! The Service Dept at Premier Subaru in Brandford goes out of their way to provide great customer service. They listen well, provide the services reque More

by Marilyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colleen Hickey
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