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Premier Subaru

Branford, CT

Overview
Employees
Reviews
Vehicles
4.8
3,060 Reviews
PREMIER SUBARU IS HOME TO THE PREMIER ADVANTAGE BUYERS BENEFITS PACKAGE WHICH INCLUDES OUR PEACE OF MIND GUARANTEE -3 DAY EXCHANGE POLICY AVAILABLE ON EVERY NEW SUBARU WE SELL PLUS SO MUCH MORE! Premier Subaru is one of America's largest and highest rated Subaru dealerships. Premier Subaru is recognized as an elite Stellar Care Dealer by Subaru of America. In addition, Premier Subaru is AAA Approved and has received the A+ designation by the BBB. Premier Subaru is open for sales 7 days a week and service/parts 6 days a week. The company has a staff of certified Subaru technicians to ensure that you are completely satisfied with our work. In addition, repairs are covered for 12 months/unlimited mileage. Premier Subaru has one of the largest inventories of new Subaru models and used Subaru models in the Northeast. In addition, our Certified Preowned Subaru models are all priced under Kelley Blue Book.
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155 North Main Street

Branford, CT

06405

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Showing 3,060 reviews

June 22, 2021

Their Service Center is excellent. They always take excellent care of my car. They are friendly and address all my concerns. I highly recommend this Dealership. More

by albaranowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rita Wotherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Pagan, Jamie Russo, Cristal Bello
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Jun 23, 2021 -

Premier Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 22, 2021

Usually I do not have a problem but when I bring my car in for service breeze through check in and then have to wait 40 minutes for a loaner that was planned during the scheduling and given an attitude due More

by tbangr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
La'Trell Alson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2021 -

Premier Subaru responded

Mr. Yaeger/Thank you for your comments and your past business. We do try our best each day and appreciate comments as they help us improve our operations. As you know, the delay associated with the loaner was the fact that you had presented to us an expired insurance card. Unfortunately, we are unable to release a vehicle to a customer without proof of current and active insurance. We do know that there was a delay in you obtaining this from your insurance company - but, we had a vehicle ready for you as promised once that was cleared up. Our team stands ready to assist you in the future - and, typically we can get these loaners on the road within 10 minutes with proper information. Thank you for your comments - and, for your business.

Jun 25, 2021 -

tbangr responded

Sorry but I beg to differ. You are correct I did need to log into show an updated card which took me a total of 5 minutes while with the service associate. Ask yourself how long does it take to log into an account online and view its contents? As your protocol goes. Upon entering the dealership, you speak to a service provider check in and discuss what is to be performed on the vehicle. Once this is completed you are then asked to wait in the waiting area to be assisted with the loaner vehicle. AT THIS POINT, I waited the additional 40 minutes for someone to arrive, all while who I think was the manager sat there when he finally came over as he can see I was a little disappointed and asked if everything was alright and at that moment I declared I was disappointed that I was already waiting 30 minutes. I had to wait an additional 10 minutes before someone arrived at work to help me. The individual who arrived late to work then decided to take his time strolling around as he can see I was in a rush and already late to work in which I was late for a meeting. However, Thank you for your response. It is good to see that you team works closely together to cover up their mistakes. This is a bit disappointing as I had thought Premier Subaru provided better customer service than experienced.

Jun 25, 2021 -

Premier Subaru responded

Mr. Yaeger/Our team was here and present. There was a question that we attempted to answer internally about your expired insurance card. Once our Service Advisors write up your concerns about the vehicle - we do introduce you to our Rental Car Agents that assist with the rental or loaner cars. We have watched the video of that morning to confirm timing - as, we truly always want to do better. We rent and lend cars consistently - and, most of them are done within 15 minutes - complete. This one, no doubt, was longer given the presentation of the expired insurance card.

June 19, 2021

Mike was amazing to work with. My son bought his first car from Premier the entire team helped us by teaching life lessons. Thanks for making us part of the family. What an amazing facility with a huge More

by craig.grant
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Alvine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cailin Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Wetmore, Michael Lucibello, Phil Eininger
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Jun 21, 2021 -

Premier Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 17, 2021

From the moment we were introduced to Taylor everything began to blossom. Her enthusiasm and bubbling personality were infectious. She was that good.Absolutely professional, knowledgable, and courteous. A More

by qwik3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Phil Eininger, Taylor Frawley
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Jun 19, 2021 -

Premier Subaru responded

Hello, thank you so much for your feedback! Taylor will be very happy to hear about your kind words and high star rating! We look forward to your next visit! Take care!

June 16, 2021

Cristal was very knowledgeable ,courteous and on target with serving my car. She showed me what had to be completed with my car in order that it would run with the highest efficiency. She is outstanding More

by lcasey225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristal Bello
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Jun 19, 2021 -

Premier Subaru responded

Hi Lcasey, thank you so much for your feedback! Cristal will be very happy to hear about your kind words and high star rating! We look forward to your next visit! Take care!

June 15, 2021

I went to three dealers but Michael was the only one that knew the car inside and out. Great transparent service, and friendly team. Would def buy there again. More

by mistermarr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lucibello
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Jun 17, 2021 -

Premier Subaru responded

Hello Mistermarr, thank you for your kind review; we are happy to pass along your comments to Michael and team here at Premier Subaru! We sincerely thank you for the positive review, and look forward to seeing you again soon!

June 13, 2021

Parker was super helpful and very patient with all of my questions. This was my first car purchase and I appreciated his guidance. While I ended up not purchasing a Subaru, I was very grateful for his help More

by ManyThanks!
Friendliness
Recommend Dealer
Yes
Employees Worked With
Parker Pearlstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2021 -

Premier Subaru responded

Hello!, thank you so much for your feedback! Parker will be very happy to hear about your kind words and high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 12, 2021

Super friendly professional support from each member of the sales and service teams! Service facilities and staff are excellent. Waiting area was clean and comfortable. More

by Honus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lucibello, Phil Eininger
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Jun 14, 2021 -

Premier Subaru responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We want all our customers to feel this way when leaving our dealership! Have a nice day!

June 11, 2021

Mike L. was very patient and thorough. Rodney in Finance was very friendly and made the whole process very comfortable for my wife and I. Great experience! More

by martindale.joseph
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Pomerleau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lucibello, Stephen Ouellet
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Jun 11, 2021 -

Premier Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 09, 2021

Brought my 2015 Forester for major safety check as I am about to hand the car off to my daughter. Cristal was professional , helpful, & listened to mr concerns. She is a credit to the service Dept More

by artkatz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Alvine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristal Bello
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Jun 11, 2021 -

Premier Subaru responded

Hi, thanks for your praise and kind comments about Cristal. We hope to be of service to you again in the future. Best wishes, Premier Subaru

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