Prestige Subaru of Turnersville NJ - Service Center

Family environment Daniel Carey is one of most friendly, conscious, patients sale person in that dealer Before get in to this dealer I was at the Rk subaru and could f Daniel Carey is one of most friendly, conscious, patients sale person in that dealer Before get in to this dealer I was at the Rk subaru and could feel the difference like from the ground to heaven. If I have to business subaru prestige will be one. More

Lack of communication Dropped my Impreza off for a warranty problem, after Prestige kept my car majority of the day they call saying they didn't do the repairs because my Dropped my Impreza off for a warranty problem, after Prestige kept my car majority of the day they call saying they didn't do the repairs because my Windshield wasn't in stock. Next the receptionist had an attitude. Another situation with Prestige is that I always take my Subaru there for my oil change. My cabin filter & air filter haven't been replaced since I bought the car, service couldn't even at least shake the sand and leafs off my filter. Mind you the air filter was black and needed to be replaced but it was never brought to my attention. I put $12,000 down on my Subaru I feel I should be treated better then this. I will be taking all my service & any other Subaru needs to Subaru of Cherry Hill. More

STAY AWAY FROM THIS SERVICE DEALER I purchased a 2015 certified pre-owned Subaru Outback Limited from Antonio Guzman. Antonio was extremely professional, but their service dept. is by f I purchased a 2015 certified pre-owned Subaru Outback Limited from Antonio Guzman. Antonio was extremely professional, but their service dept. is by far the worst I have ever dealt with. Two days after I received the car I noticed a crack in the upper shaded portion of the windshield, that should have been checked as per the Subaru certification by the service dept.(Appears they really don't check as they claim) I immediately contacted Antonio and he spoke to his manager he advised I take the car to Safelite and see if it needed a replacement. Safelite claimed the glass could not be repaired. Antonio setup an appointment at Prestige dealer to replace the glass. I left the car overnight and when I drove the car out of the dealership a socket fell from the mirror and scratched my console, also the cable for the compass was not connected and the side pillar was full of adhesive. I contacted Noel Moya, service mgt., but he was far from concerned with the problem. The service dept should have checked the car prior to releasing it to me. This should have been an indication how bad Prestige service is. . On 12/15/16 I brought the car back for a trunk lid that does not open at times, Maria, service advisor claimed it was working fine...On 1/9/17 I brought the car back for the same problem, again Dan, service advisor claimed it worked fine for him. Both my wife and I attempted to explain that it happens maybe 2-4 time a week, but it was an inconvenience and a feature I paid for on the vehicle. About a week later the same problem occurred, but with a banging sound, I was able to record/video the lid noise. I called Prestige and spoke to Don, service advisor and explained in detail the issue. He stated there was nothing Prestige can do without viewing the problem. I requested that Noel Moya the manager call me back. I waited over a week and NO call back. AGAIN, I called Prestige to speak to Noel or Don, Brian stated that Don was sick and Noel was out. I explained the problem I was having and was assured that Noel would call me back. Over a week has passed and NO CALL BACK FROM ANYONE at Prestige. On 2/24/17; I called and spoke to Brian and he said Noel was in a meeting, I requested that I speak to him. After a lengthy hold, Noel answered and I explained the problem again. Noel was not to anxious to address my problem but rather dismissive. I explained that Prestige dealer is 80 miles away and to drive 160 miles R/T and be told that they need to duplicate the problem is a waste of everyone's time. I told him I have a video with the noise that sounded like either the struts or motor so maybe we start there... Noel stated that was not good enough and they needed to see the problem for themselves. The end result is I still have a trunk lid that does not open at times. . Now I'll contact Subaru Of North America...STAY FAR- FAR AWAY FROM THIS DEALER More

Great Saleperson Purchased 2 cars from Mary Bevan, She was great during the sale and afterwards. Always looking out for her customers, If you are in the market for a Purchased 2 cars from Mary Bevan, She was great during the sale and afterwards. Always looking out for her customers, If you are in the market for a Subaru, I recommend contacting Mary at Prestige .The dealership is outstanding also. The service personnel clearly take pride in their work. Great salesperson and great dealership!!! More

New car leasing Antonio Guzman was my salesman. I walked into the showroom and asked him for help. He was extremely friendly and helpful. Any questions I had he answe Antonio Guzman was my salesman. I walked into the showroom and asked him for help. He was extremely friendly and helpful. Any questions I had he answered or quickly found the person that would answer it. Buying/Leasing a car can be a dreadful experience but at Prestige there is absolutely no sales pressure or tactics. I do have to admit that the process is very time consuming so make sure to allocate the time needed. Thank you for all your help Antonio. Prestige should be proud to have a dealer of your caliber Ed S More