I really want to like this place, but they’ve come up short in the few instances I’ve dealt with them. For starters, I recently purchased a 2017 Hyundai Elantra from another car dealership. Since it was a used car, I brought it in for a diagnostic one day after picking up the car. I agreed to pay the $120 for their “30 pt check” and also asked if they could check to see if the navigation was up to date. About an hour later I was told my car looked great, navigation was up to date and was handed a receipt. I asked if there was another sheet that might give me some more detailed information on the condition of my car (break, tires, wiper blades, battery, etc.). They said they ran out of those sheets but my car didn’t show any problems. I left the dealership not comfortable with the fact that I just paid $120 and was basically given a verbal “your car is fine”. I did later call and asked to speak with Tony Fernandes, the Service Manager. He reiterated they were out of the sheet I was looking for, understood my concern and said they would do another diagnostic free of charge and to call back at the beginning of the next week to set up an appointment. This was on Friday.
The same evening I took my car to visit my dad. As he was getting into the passenger seat he happened to feel the floor on the passenger side which was completely soaked but not noticeable due to the color of the floor mat. After a quick google search we felt pretty confident that the problem was a clogged AC drain line. I wondered how a completely wet passenger floor had gone unnoticed during the diagnostic? Had my AC been checked wouldn’t someone have noticed no water dripping underneath the car? Also, after another quick google search I found that the navigation in my car is not up to date.
The next morning (Saturday) I called the service department and spoke with Wendell. I explained my problem and he told me if I could get my car in by noon they could take care of it that day. Wendell was great. I asked if they could possibly try and shop vac some of the water out of the floor when they were done. When I was about to leave and Wendell heard that they hadn’t used the shop vac because nobody was there to do it he apologized, told someone to bring my car back again and that he would make sure it got done.
One week has gone by and on my way home from work I stopped by this evening to pick up some touch up paint that I had ordered and was ready to schedule my second diagnostic. I was again told that those sheets still hadn’t come in.
My experience with Pride Hyundai, particularly, the service department has been mixed. I don’t know why the diagnostic fee is so expensive. When I bring my other car, a Kia Sportage, to get an oil change it comes with a complimentary 27 pt safety inspection, free car wash, and at half the price. At the conclusion of the 5 year/ 60,000 mile warranty I will probably bring my car elsewhere.