Princeton Audi Volkswagen - Service Center

The service department at this Audi dealer is abysmal and incompetent. The consultant and the manager are totally inept. They charged me $3000 and they still have not fixed the problem with my Audi. I keep f incompetent. The consultant and the manager are totally inept. They charged me $3000 and they still have not fixed the problem with my Audi. I keep following up and they refuse to respond. Please do not buy any cars or get your cars serviced from them. More

The customer is a mess and the follow up is terrible. I've called and left messages no answer back. Just mean for no reason at all. Thanks for nothing and showing who you really are. Ms. Peterson I've called and left messages no answer back. Just mean for no reason at all. Thanks for nothing and showing who you really are. Ms. Peterson More

So. After placing this review a response below from dealership indicated they would reach out to me (however not identifying who wrote that), Jeff D the guy who was so rude and condescending called me. dealership indicated they would reach out to me (however not identifying who wrote that), Jeff D the guy who was so rude and condescending called me. Not his supervisor, not a manager but the rude fellow called me, and he thought since they fixed the vehicle the issue was resolved !!! He never acknowledged his behavior and what they put me through. Jeff D just thinks that since they took the car to a body shop after I threatened a lawsuit that would be the end of it. He just doesn’t care how he treats people. ———— Had the worst experience with this service dept. The parking lot is crowded and disorganized and very tight. Left me car for 3 days for the 3rd recall. Returned at night to find a huge dent in my front quarter panel. It was late at night and dark. I asked the service rep to document the damage and give me a receipt. He said he could not. I asked to speak to service manager Jeff D and was told he left. I asked that he be called and they refused. I asked that I get some documentation that I was pointing out a serious damage, they declined. I called my insurance company and they said since the damage happened at dealership I should call police to get a police report. Called police and then they called the Service manager Jeff D. Well, now he showed up. Jeff D was rude, condescending and offensive and accused me of trying to get away with having them repair body damage that I came in with. He insisted that video cameras and pictures would prove this damage but miraculously he later reported that the security systems malfunctioned that day and so the pictures of the car upon entry were deleted. I returned the next day with videos and time stamps from my own home security system showing that there was no damage when I left my home that morning , one could see this clearly on the video since the damage was so severe...the h9me security system also documents the time I left. It is a 10-15 minute drive to the Audi services and I arrived exactly 14 minutes later. Jeff D suggested that I must have been in an accident on the way, then left the car with them for 3 days, then hoped they would not notice , then hoped they would fail to document the dent on the entry ticket form where they document such damages upon arrival.. oh and all of this happened including the accident within the few minutes I drove to the dealership. I returned again with the security videos showing that there was no damage when I left my home and Jeff D refused to look at the videos stating “ I have other things I need to do with my time” They damaged my car while in their custody, they refused to notify me of the damage, they then blamed the damage on me, they documented small scratches but failed to document the damage upon entry, they lost the videos, they lost the photos, their security camera miraculously malfunctioned that day. They made me get evidence from my own security cameras and then refused to look at them.. They finally agreed to fix the damage after I threatened a lawsuit. The evidence against them was huge. And while all of this was happening Jeff D continued to be rude, offensive, condescending and made derogatory remarks about “rich people” who try to get away with things. Jeff D then angrily stated that he would have the car repaired but only by his repair shop not mine. Little did I know at that time that my car would be taken to another state to be repaired, even though there is a body shop directly across the street. It took almost 2 weeks for them to fix the thousands of dollars of damage. Stay away from this service dept. They are exceptionally offensive , distrustful, rude and dishonest..oh, and somehow the videos and photos taken of my car at the dealership have still not materialized. Seems likely they were intentionally deleted. Finally, when they check your car in and document the scratches and dents, they do not give you a copy. That is kept for only them to see which means it could be do umentaed after the fact since no copies exist. More

My husband brought his car in for recall service, not thinking he should have taken pictures of the interior of his car prior... you would think you’d trust the dealership not to “F” anything up. Not the thinking he should have taken pictures of the interior of his car prior... you would think you’d trust the dealership not to “F” anything up. Not the case. My husband went on Friday to pick up his Audi to find that the driver and passenger seats were completely ruined. Almost looked like a chemical burn or something melted the seats. You physically can see the hand print of someone trying to wipe whatever it was off. He was told the manager would not be available until Monday 7:30 am, (we live 1 hour away). He proceeds to go first thing Monday morning to find out the manager he needs to talk to won’t be there until 10:30, and the kicker is when he gets there he is told to his face “we didn’t do that” “that is normal wear and tear” My husband deserves to have two brand new seats installed in his car after bringing it in in perfect condition to then be returned jacked up. Never again will we go Princeton Audi, they are liars, unethical, and only out for themselves. Especially Carl Mesaros and Joe Solarno. Stay away. More

Stay away from Dealership-Won't honor warranty This dealership won't honor warranty on our tires and asked us to pay for tire replacement. The tire was replaced in May. We had a flat tire in Octobe This dealership won't honor warranty on our tires and asked us to pay for tire replacement. The tire was replaced in May. We had a flat tire in October and were covered by warranty. We brought the car for repair. They said they fixed it but didn’t. When I brought it back two days later they said the warranty had expired and I had to pay for the tire even though they never fixed it in the first place. The customer service of Audi Princeton used to be very good but has really tanked in the last year or so. I have been a loyal customer of Audi Princeton for past 9 years but now will not use them or recommend them to anyone. More