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Puente Hills Ford

City of Industry, CA

4.6
544 Reviews
City Of Industry's Favorite Ford Dealer! Are you looking for a new Ford vehicle in the Chino Hills or Upland area? You don't have to go far to find first-class Ford sales and service. Just head over to City Of Industry, where you will find Puente Hills Ford! As the premier Ford dealer in City Of Industry, we're home to a dynamic new and used inventory, a dedicated finance and leasing center, and a modern service center. When you work with us, all of your car-buying and ownership needs can be handled under one roof!
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17340 East Gale Avenue

City of Industry, CA

91748

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Showing 544 reviews

August 03, 2023

Dealership was clean, normal good dealership, lacking a little on the entertainment. People working at the dealership were very friendly and tentative. More

by DANNYHUERTA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aydin Hamouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco was nice.
Aug 04, 2023 -

Puente Hills Ford responded

Thanks for your kind words. Glad you enjoyed your time on our showroom floor!

August 03, 2023

Aydin was awesome. He helped us get in to a car when no one else would. He got us approved after 5 dealerships turned us down. More

by mooti65
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aydin Hamouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Puente Hills Ford responded

Glad to hear that Aydin was able to provide you with great assistance. We, however, are sad to hear that our other finance team member was not able to provide as great an experience. If you'd be willing to expand on your experience, please reach out.

August 03, 2023

Ken was fabulous. Addressed all my concerns regarding my 2020 Explorer. Very courteous and understanding More

by jhino1106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon McDowell
Aug 04, 2023 -

Puente Hills Ford responded

Appreciate your kind words. Ken is one of the best!

August 02, 2023

Dennis is my “go to” fleet service guy for all my company vehicle needs. He truly looks out for me & all those other customers that call when. I’m in his presence. More

by RUDY18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wiener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Puente Hills Ford responded

Thank you for your superb feedback! Dennis is one of the best -- we’re thrilled that you had a positive experience and we look forward to maintaining this high level of service.

August 02, 2023

Took my car in and they had it ready the same day. Very personable and knowledgeable. Great experience. More

by jllerenas85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Puente Hills Ford responded

Glad to hear you had an awesome experience! Thanks for trusting us and leaving this review!

August 02, 2023

Brandan from the financial team was awesome and made it happen. Thank you for everyone on the team who helped make the experience for my dad amazing. More

by 619njk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodolfo Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfonso Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramiro Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aydin Hamouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrel Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May De La Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrean Bonillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan Keough
Aug 03, 2023 -

Puente Hills Ford responded

Thank you for sharing your experience! We're elated to hear you had a positive interaction with our team and we look forward to serving you and your dad again soon!

August 01, 2023

Professional. Attention to detail. They care that you are happy with the results. I am! More

by QUEENVICIS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Okamoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Puente Hills Ford responded

Your positive review is music to our ears! We're thrilled you had a great experience and can't wait to provide you with more exceptional service.

August 01, 2023

Everything was great except it took 4. 5 hours for an oil change and tire rotation. More

by john.collie1694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Glock
Aug 03, 2023 -

Puente Hills Ford responded

We're glad to hear your experience was largely great. We apologize for the length of your appointment, we're always looking to improve our efficiency and appreciate you bringing this to our attention.

August 01, 2023

Brendan Keough was awesome. He went above and beyond. I highly recommend him and the dealer. He did everything it took to make the sale. I am beyond grateful and pleased, thank More

by 619njk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Murillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ramiro Vazquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aydin Hamouni
1.0
This rating includes all reviews, with more weight given to recent reviews.
Terrel Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Natalie Holquin
1.0
This rating includes all reviews, with more weight given to recent reviews.
May De La Parra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan Keough, Gary Dehart
Aug 03, 2023 -

Puente Hills Ford responded

Thank you for the great review! It’s heartening to hear about your positive experience and we’re committed to keeping the high standard of our customer service.

July 31, 2023

Best car buying experience to date for me. Everyone including the finance manager were awesome!!! Definitely earned a customer for life!!! Go Ford!!!! More

by TORO911
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Natalie Holquin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Whiteside, Brendan Keough
Aug 03, 2023 -

Puente Hills Ford responded

Thank you for your amazing feedback! We're overjoyed that you had a positive experience and we look forward to continuing to meet your needs.

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