Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Puente Hills Hyundai - Service Center

City Of Industry, CA

4.5
4,520 Reviews
Call Service Center (626) 709-5741

4,521 Reviews of Puente Hills Hyundai - Service Center

Sort by
July 26, 2023

Friendly service car was ready on time and also free car wash is a plus More

by ssnelchan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Report | Print
Jul 26, 2023 -

Puente Hills Hyundai responded

We do our best to make your car look as shinny as new when you pick it up. Thanks for sharing. Have a great day. PH Hyundai Management

July 26, 2023

I Was reluctant as first to bring my car back to Hyundai dealership, due to bad past experience with other service reps, but since my sunroof issue was cover under the warranty,I had no choice but to bring More

by jane.tran0118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 25, 2023

Great customer service. Didn't make an appointment but they were able to get my var done in 2 hrs. Thanks More

by NIKBAPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac s
Report | Print
Jul 26, 2023 -

Puente Hills Hyundai responded

Glad we were able to process the routine work quickly when you walked-in for the recent service. Have a great week. PH Hyundai Management

July 25, 2023

Javier is by far the best employee that dealer has went above expectations on getting my car right and kept me updated on what was going on that guy deserves a raise. More

by JOERODRIGUEZ0223626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 25, 2023

Not informative at all, I had to look for advisors to get updates, availability... No update after hrs promised More

by prolinepeter
Recommend Dealer
No
Employees Worked With
Angela
Report | Print
Jul 26, 2023 -

Puente Hills Hyundai responded

Hi Prolinepeter, looks like you were in for not just regular maintenance. Sorry, our team didn't move as fast as you expected. We are constantly striving to do better. Thank you for the feedback. PH Hyundai Management

July 25, 2023

I felt pressured into paying for multiple services. I would not return to this dealership. More

by paige.picabo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Faustino Lozano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2023 -

Puente Hills Hyundai responded

Hi Paige, sorry that you felt pressured at any time. What type of service were you in for and what was suggested? Our advisers are trained to only provided insight on scheduled maintenance and repairs needed to the vehicle. I am curious to understand more what was said. Thank you for the feedback. PH Hyundai Management

July 25, 2023

Very professional, kind and hard working people! Issac did an amazing job helping me get my car fixed. His communication and outgoing customer service made my experience at this location wonderful! More

by alissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac
Report | Print
Jul 26, 2023 -

Puente Hills Hyundai responded

It is all about communication. We have recently made some new hires that really have helped out with keeping our guests informed throughout their vehicles visit. Thanks for sharing. PH Hyundai Management

July 25, 2023

Helpful and responsive. Got me in and out fairly quickly. But this survey is annoying. More

by fevo_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary
Report | Print
Jul 26, 2023 -

Puente Hills Hyundai responded

Thank you for completing the survey, sorry it was annoying. We appreciate you. PH Hyundai Management

July 25, 2023

He was very pleasent to work with , answered our questions, and let us know ow promptly when the vehicle was done More

by VMCUELLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2023 -

Puente Hills Hyundai responded

Thank you for sharing. Jae provides tremendous service that is very thorough for each of his guest's visits. Thanks again! PH Hyundai Management

July 25, 2023

It takes too much time for standard service which should be improvised. Rest the service and attitude is very good of the staff More

by avatsa2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Issac
Report | Print
1
...
156
157
158
...
453