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Puente Hills Hyundai - Service Center

City Of Industry, CA

4.5
4,463 Reviews

4,463 Reviews of Puente Hills Hyundai - Service Center

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February 12, 2025

Hyundai does not keep their contracted complimentary maintenance of 3 years or up to 36,000 miles. You only get 4 complimentary maintenances. Your car system will notify you when to take it in for maint More

by JANEVUU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Rocha
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2025

I appreciate the professionalism and the kind of customer care that I receive everytime I go there. The dealer shows a real concern through their staff about being honest, transparent about the cost, and sho More

by EMILIOPASTRANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2025

Courteous, When we needed another visit to the service department he arranged for next day service date and made sure the repair was done to our satisfaction More

by SESOOK.HAHN
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jae Lee
February 08, 2025

Thank you so much for the service. I recommend the service because they very kind person. More

by ABIRAMGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2025

Gary and Jae are always reliable, informative, and most of all professional. Always respected my time and that my concerns are taken care of. More

by blueb16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Chan
February 07, 2025

I took my car in to get the oil changed for the first time and to get my car detailed and Noah was my technician and he was amazing. Very friendly and explained everything well. They were done with my ca More

by DUARTEHEATHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
February 06, 2025

Rui was the agent that help me. He was really welcoming when he gave me a quote of how much I was going to pay for everything that had to be done to my car and when I denied all the More

by Yelina272003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rui
February 04, 2025

My transmission went out in an older car I had purchased here and they took care of it and Jae kept me informed of the status of the car via text. Superb Customer Service, thank you so much Jae, I appreciat More

by kris10aquino88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Puente Hills Hyundai responded

Awesome! Great to read that Jae and our service team were able to fix your vehicle and you are now safely back on the road. Have a wonderful 2025. PH Hyundai Management

February 04, 2025

The service depart representatives are terrible. I hate having to get my auto serviced here. When I absolutely have to, I cringe having to deal with their staff. The reps lack solid communication sk More

by J.Walls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alen Zheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Olivares
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jae Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jussal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Abel Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Puente Hills Hyundai responded

Hi J. sorry to read your review about your recent experience working with our store. Please feel free to contact Sean K. in our service department with any questions you might have. Thank you, PH Hyundai Management

February 04, 2025

Everyone was very efficient and friendly! My car was finished in the time promised and i definitely recommend this Hyundai location. More

by Kayla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Feb 05, 2025 -

Puente Hills Hyundai responded

We greatly appreciate the positive feedback Kayla. Thank you for sharing about your recent service visit working with Joey. Have a great 2025. PH Hyundai Management

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