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Puente Hills Hyundai - Service Center
City Of Industry, CA
4,458 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,458 Reviews of Puente Hills Hyundai - Service Center
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April 13, 2022
Everything was good from start to finish. I had initially taken my car to Downey Hyundai but their service was horrible not to mention they wanted to take a month before they even looked at m I had initially taken my car to Downey Hyundai but their service was horrible not to mention they wanted to take a month before they even looked at my car. Called Puente hills and they set up an appointment to look at my car for the next day. Jordan the service adviser that helped me out was communicating with me almost daily, giving me updates and letting me know how thing would go. Jordan was able to get me a loaner vehicle almost sooner than what was originally expected which was a blessing. Everything was good and would recommend Jordan and this dealer over any other I’ve visited. More
by JESUS27ORTEGA
Verified Customer
April 12, 2022
The woman examining and receiving cars before the appointment was so cold, short and rude. They gave me very unclear instructions of where to go to sign myself out to pick up my car. They told me to appointment was so cold, short and rude. They gave me very unclear instructions of where to go to sign myself out to pick up my car. They told me to wait outside and they’d have someone drive my car over to me. Waited and no one came out so I asked where the car was and they said they still hadn’t called anyone to bring it over. So they said they’d tell someone and even minutes later I ask if they sent someone and they informed me they did not and the girl said she had to go get it herself now. Even as she returned with my vehicle and got out of the car she dashed past me ignoring me and yelling at the guy to ask if I paid even though I confirmed multiple times with so many people including her that I had already finished the paper work. She then basically hands my keys back at me no words exchanged only an irritated gaze and not even a goodbye or sorry for the wait. It took longer to get my car back than how long I waited there to begin with. Everyone besides the first man I spoke with had bad attitudes. Terrible customer service More
by Elijahdac
Employees Worked With
April 12, 2022
This time doing all my requests and well done. Just waiting a little Is a bit longer. Thank you for the service. Just waiting a little Is a bit longer. Thank you for the service. More
by MKUANG338
Employees Worked With
April 11, 2022
Everything we discussed via phone as followed up perfectly. Phone calls were answered in short order and followed up with a call that the car was ready perfectly. Phone calls were answered in short order and followed up with a call that the car was ready More
by THEGRIP1
Employees Worked With
April 11, 2022
Under construction and still did not have to wait long without an appointment very decent without an appointment very decent More
by MICHAELCABRAL
Employees Worked With
April 11, 2022
Very professional, helpful and quick service…informed of available and necessary service… in and out in less than 2 hours available and necessary service… in and out in less than 2 hours More
by KMLEWIS20
Employees Worked With
April 11, 2022
Service is good and employees were kind. But there was construction in waiting area so there was no place for waiting. But there was construction in waiting area so there was no place for waiting. More
by Sun Young
Employees Worked With
April 11, 2022
I went in 15 mins before my appointment time but no one was there to help me. I came in the dealership instead and had to wait for another 5 minutes. There was only 1 person working. On a brighter note, th was there to help me. I came in the dealership instead and had to wait for another 5 minutes. There was only 1 person working. On a brighter note, they finished servicing my car in under an hour. More
by Tdr
