Puente Hills Hyundai - Service Center

Dear Puente Hills Hyundai, I am writing to provide feedback on my recent service experience with your dealership. Regrettably, I must inform you that I will be assigning the lowest rating for my visit feedback on my recent service experience with your dealership. Regrettably, I must inform you that I will be assigning the lowest rating for my visit. During my recent visit for a routine oil change, I felt subjected to unnecessary upselling of maintenance services, including a brake fluid flush and transmission fluid flush, which were recommended without an inspection of my vehicle. Furthermore, I discovered that your pricing for these services significantly exceeds that of other Hyundai dealerships, which raises concerns about transparency and fairness. Consequently, I ended up having the brake fluid flush work done. However, due to budget constraints, I declined the transmission fluid flush at this time, intending to address it later. Upon seeking advice from another Hyundai dealerships, it was confirmed that the recommended services were not in line with Hyundai's recommended maintenance schedule, adding to my disappointment and frustration. As a result, I incurred an additional cost of $100 plus taxes and fees for a brake fluid flush that was neither due nor recommended by the manufacturer. I believe in honest and transparent customer service, and unfortunately, my recent experience did not meet these expectations. It is imperative for Puente Hills to address this issue promptly to regain their customer's trust and confidence. Thank you for your attention to this matter. More

Great customer service and most painless service process I have ever experienced at any dealer. I have ever experienced at any dealer. More

With the great help from Jae and support from Hyundai, my Sonata engine issue got resolved. Awesome!! Sonata engine issue got resolved. Awesome!! More

The service crew was on time, gave thorough service, and were courteous and sensitive to my time. It was easy to make and change an appointment. were courteous and sensitive to my time. It was easy to make and change an appointment. More

Dealership provided good support to resolve my issue. That's it. Nothing more. That's it nothing morel. That's it. Nothing more. That's it nothing morel. More

They were very accommodating when I came in without an appointment. Finished everything the same day I brought the car in too. appointment. Finished everything the same day I brought the car in too. More

Dirty marks left on the glove box. The technician didn’t clean it after finishing service. The technician didn’t clean it after finishing service. More

Excellent customer service grade couldn't ask for anything better Javier was great felt like I've known him for a long time anything better Javier was great felt like I've known him for a long time More

I dropped my car off for an oil change and they finished super fast I was very happy with my service of my Genesis G90 super fast I was very happy with my service of my Genesis G90 More

All the time I got friendly and quick service, very satisfied Would definitely recommend this dealer to anyone satisfied Would definitely recommend this dealer to anyone More