Purvis Ford Lincoln, Inc.

Service 2018 Mustang Timely service, no problems. Everyone is so kind. Mr. Patrick chatted an d asked about family members. Nice to be part of the Purvis Family.... Timely service, no problems. Everyone is so kind. Mr. Patrick chatted an d asked about family members. Nice to be part of the Purvis Family.... More

Purvis Ford has never let us down. We have purchased many new vehicles from there but this latest but of the 2019 F350 was best. new vehicles from there but this latest but of the 2019 F350 was best. More

Great service from Daniel Mullins. Had talked with Dan last week about an issue with my F250. He set me up with an appointment on Tuesday 11/12.. My issue was taken care of promptly. Da Had talked with Dan last week about an issue with my F250. He set me up with an appointment on Tuesday 11/12.. My issue was taken care of promptly. Dan sold me my truck when he was a salesman & I am happy to carry on my friendship with him on his new journey with the service department. Great asset to the Purvis family. More

Too long to do too little. On Saturday, 9 November, I bought my car in for a Virginia State Inspection. My tire indicator indicated my tire(s) were low on air. Additionally, On Saturday, 9 November, I bought my car in for a Virginia State Inspection. My tire indicator indicated my tire(s) were low on air. Additionally, I requested the technician check for when my next oil change was due since the previous Purvis sticker had faded out and could not be read. After more than an hour of waiting my vehicle came out of the shop. No new oil decal, no air in the tires and the light was still on and I was so fed up I just left. Some of us customers were treated to a real clown show by the employees -- it was unnecessary and unappreciated. Perhaps it would be wise to advise you employees how to act in a mixed company environment. By the way my car is a 2018 Ford Escape with less than 5,000 miles. I was the 2nd customer in on a first come first serve basis. Normal time to complete a Virginia inspection is about 20 minutes, so why was my car in the bay for over an hour. Go figure - reasonable and prudent service was not going to happen this day. I have purchased several cars from the dealership but obviously not for the service received. More

experience on my 7500 mile checkup. I looked d over the e results of my 7500 mile maintenance checkt up and so many item,s were check,on the sequence of processing th vehicles are very I looked d over the e results of my 7500 mile maintenance checkt up and so many item,s were check,on the sequence of processing th vehicles are very good. More

Ross was most helpful and i enjoyed and appreciated him. Great experience. Enjoyed and appreciated working with Ross he was most helpful and I will be using him again as will my family in the very near futu Great experience. Enjoyed and appreciated working with Ross he was most helpful and I will be using him again as will my family in the very near future. More

Excellent Service and done in a timely and professional way I was extremely pleased with the way I was treated, and the excellent job done in fixing the problem in a professional and timely manner. I was extremely pleased with the way I was treated, and the excellent job done in fixing the problem in a professional and timely manner. More

I received excellent service and it was in a timely manner. They did everything they said they would and it was done when it was supposed to be! manner. They did everything they said they would and it was done when it was supposed to be! More

Thank you for the opportunity to address the service provided on 11/06/19. The work was performed professionally and all individuals, service coordinator and technician were great. Keep up the great wo provided on 11/06/19. The work was performed professionally and all individuals, service coordinator and technician were great. Keep up the great work. Thank you, Quincy Brown Julia Jenkins. More

Appointments for Service I made an appointment two weeks before I took my SUV in for an oil change. Check in was a bit slow since several cars were lined up to drop off thei I made an appointment two weeks before I took my SUV in for an oil change. Check in was a bit slow since several cars were lined up to drop off their cars at the same appointed time as mine of 9:30 a.m. Staff members were very nice when they got to my car. We left and came back over three hours later and we were told that our technician had the car opened up but had gone to lunch and was due back in about 40 minutes. I decided to wait and sent my husband on home. After waiting over an hour after the technician was due to return from lunch, I finally decided it was time to ask about my SUV. A young lady checked for me and it turned out that the service supervisor was not aware that I was waiting for my SUV so it was kicked back and other cars were taken care of before mine. They were very sorry and it was just a misunderstanding. However, in the future when I drop off my car again, I'll be sure to let them know I'm waiting and make sure they write it down. My SUV was finally ready at 3:00 p.m. A long day for a 9:30 a.m. appointment for an oil change. More