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RBM of Alpharetta
Alpharetta, GA
5,315 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary?
A dealer that believes the road you take to get your car is as important
as the vehicle itself.
That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just
about making the driving experience exhilarating. It’s about making the
buying experience enjoyable.
Because any high-end dealership can offer sensational handling.
State-of-the-art components. Look-at-me styling. And pure luxury
encased in glossy sheet metal.
But we know it’s more than that. It’s elevating every customer to a
“we’re really, truly glad you’re our customer” customer.
It’s turning a handshake into a “how are the kids?” And answering
any questions, no matter how basic or how many. It’s never pressuring
for the sale, and always being respectful of someone’s time. It’s being
willing to find the exact right car for the exact right person. And offering
personalized service before they buy, with outstanding vehicle service
long after they do.
It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,315 reviews
August 01, 2019
Service B I told Joseph I absolutely had to be at another appointment later the morning of my service appointment. Joseph made it happen, cannot thank him enou I told Joseph I absolutely had to be at another appointment later the morning of my service appointment. Joseph made it happen, cannot thank him enough for his continued monitoring of progress to make sure I got out of there on time. More
by miltonmom
Employees Worked With
Joseph Stieren
Helpful August 01, 2019
Great Service from Andrei Bucatori I recently went in for an emissions test and Andrei worked with his team to identify the possible reason why my car didn't pass emissions. Instead of I recently went in for an emissions test and Andrei worked with his team to identify the possible reason why my car didn't pass emissions. Instead of simply sending me home, he worked with his colleague to find out if there was a simple cause to the failure. He identified that I had a loose cap under the hood that could have effected the pressure. Long story short, most service areas would have made this a reason to charge me a ridiculous service fee and he did not. RBM, does an excellent job finding employees that focus on the customer and not just over charging to make money. Thanks Andrei! More
by McMann
Employees Worked With
July 31, 2019
Express Service Normal A Service. Made express appointment. Everything went well.Waiting area very comfortable with Wi-Fi and coffee. Joseph gave me frequent updates Normal A Service. Made express appointment. Everything went well.Waiting area very comfortable with Wi-Fi and coffee. Joseph gave me frequent updates re status. More
by Rahughes1
Employees Worked With
Joseph Stieren
July 31, 2019
The Best or Nothing! RBM of Alpharetta is simply the best! I have been a customer of RBM for over 10 years. I receive the best customer service from the best service manag RBM of Alpharetta is simply the best! I have been a customer of RBM for over 10 years. I receive the best customer service from the best service manager Carl Denton! I receive absolutely the best sales service from Dan Berry. I have purchased three cars from Dan Berry and again it is the best of the best!! I have never had such an easy purchasing experience. Thanks Dan! Thank you RBM!!! More
by StephLipnick
July 31, 2019
Excellent Service Steve Byrd Steve is very professional and helpful as always!All problems were solved. I had an excellent experience with the RBM of Alpharetta Service Department Steve is very professional and helpful as always!All problems were solved. I had an excellent experience with the RBM of Alpharetta Service Department. I highly recommend this dealer! More
by Jody
Employees Worked With
July 31, 2019
Normal expensive MB service Great service but overpriced. Time to find a local shop in the future. The shop rate is too high and the parts are too high. Great service but overpriced. Time to find a local shop in the future. The shop rate is too high and the parts are too high. More
by SpecRacerFord
Employees Worked With
Joseph Stieren
July 31, 2019
Express Service Flat Tire Two weeks ago I had a service appointment for that included a new tire on the right rear. Today, I came out of work and driving home the tire pressure Two weeks ago I had a service appointment for that included a new tire on the right rear. Today, I came out of work and driving home the tire pressure red warning flashed up and sure enought, the new right rear tire was going flat. Luckily, I was near the dealership, and drove right there at 5pm. Joseph took great care of me right away and I had a new tire on and was out the door by 5:55pm. All employees gave me a great experience in a stressful situation during rush hour no less. More
by IdeaGirl
Employees Worked With
Joseph S.
July 30, 2019
great service Thanks very much. We are enjoying the new car. We really enjoyed working with Vadim Russu. He was very respectful, sincere, honest and hard-workin Thanks very much. We are enjoying the new car. We really enjoyed working with Vadim Russu. He was very respectful, sincere, honest and hard-working and we appreciated the extra time he spent working with us. We will definitely be back to work with Vadim when our current lease is up and we will highly recommend him to our friends. Both Vadim and Peter Levy helped to make the purchase (lease) and transition to our new car seamless. More
by jen
July 30, 2019
Excellent Service I have been going here since 2008 and always have a pleasant experience. Staff very professional and repairs and/or scheduled maintenance always to m I have been going here since 2008 and always have a pleasant experience. Staff very professional and repairs and/or scheduled maintenance always to my satisfaction. My 2008 S-Class has not been serviced anywhere but RBM-Alpharetta. First time I have met with Joe. He was very thorough and explained everything in detail. More
by patmhill
Employees Worked With
Joseph Stieren
July 30, 2019
Excellent service department Joseph Stieren is my service adviser. Since my purchase of my SLC 43 AMG vehicle in March, he has been absolutely outstanding. RBM of Alpharetta has Joseph Stieren is my service adviser. Since my purchase of my SLC 43 AMG vehicle in March, he has been absolutely outstanding. RBM of Alpharetta has a jewel in Joseph and I am fortunate to have him as my advisor. More
by Mike
Employees Worked With
Joseph Stieren
