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RBM of Alpharetta
Alpharetta, GA
5,806 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary?
A dealer that believes the road you take to get your car is as important
as the vehicle itself.
That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just
about making the driving experience exhilarating. It’s about making the
buying experience enjoyable.
Because any high-end dealership can offer sensational handling.
State-of-the-art components. Look-at-me styling. And pure luxury
encased in glossy sheet metal.
But we know it’s more than that. It’s elevating every customer to a
“we’re really, truly glad you’re our customer” customer.
It’s turning a handshake into a “how are the kids?” And answering
any questions, no matter how basic or how many. It’s never pressuring
for the sale, and always being respectful of someone’s time. It’s being
willing to find the exact right car for the exact right person. And offering
personalized service before they buy, with outstanding vehicle service
long after they do.
It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,806 reviews
June 03, 2020
Sheaffer was an attentive sales person. He listened to my needs and provided me viable options. Our delivery experience was great the associates reviewed all features of the vehicle. Great experience! needs and provided me viable options. Our delivery experience was great the associates reviewed all features of the vehicle. Great experience! More
by eaxson
Employees Worked With
June 03, 2020
GLE 350 Kyle Edson at RBM Alpharetta was amazingly patient with me and my wife and all of our questions. Made it a great experience! I highly recommend! Kyle Edson at RBM Alpharetta was amazingly patient with me and my wife and all of our questions. Made it a great experience! I highly recommend! More
by jkaminski40
June 03, 2020
John was a great guy and salesman. He made everything super easy and smooth, kept me posted on everything and was short and to the point. If you ever go to RBM of Alpharetta John is your guy no doubt abo super easy and smooth, kept me posted on everything and was short and to the point. If you ever go to RBM of Alpharetta John is your guy no doubt about it. Definitely a 5/5. More
by Imad Ghandour
Employees Worked With
Tom Ahern, Elisabeth Sexton, John Sauer
June 03, 2020
Purchase of a preowned GLC 300 We saw this preowned on the lot and called back on a Saturday to actually visit the showroom and test drive. Somehow we were in contact with two sal We saw this preowned on the lot and called back on a Saturday to actually visit the showroom and test drive. Somehow we were in contact with two sales consultants and that could have been confusing or contentious. Nothing but good response from Andy Sayers who state that he and Rich Alder are a team....that they were, in that both seemed concerned that we were taken care of. Ther purchase process was very electronic and reasonably smooth. Andy was knowledgeable and focused on serving our needs. RAV More
by rogervernier
June 02, 2020
Pleasant experience car shopping again! I can't say enough about the friendly, professional approach Shaffer brings to your car buying experience. He's very knowledgeable and easy to communi I can't say enough about the friendly, professional approach Shaffer brings to your car buying experience. He's very knowledgeable and easy to communicate with. My next Mercedes purchase will be with Shaffer. More
by tony.bradley
Employees Worked With
June 02, 2020
BEST CUSTOMER SERVICE!! I just purchased my Mercedes from Bill Favini yesterday, and I have to say that we received top notch customer service. He was extremely helpful and I just purchased my Mercedes from Bill Favini yesterday, and I have to say that we received top notch customer service. He was extremely helpful and was able to take of all our needs, and then some. I would whole heartily recommend purchasing a car from Mercedes Benz of Alpharetta!! And don't forget to ask for Bill!!! Terry More
by tlgimla1
June 01, 2020
Great experience. From the time I walked into the showroom to the day of delivery and beyond, the complete staff and in particular, Rich Adler was very professional and From the time I walked into the showroom to the day of delivery and beyond, the complete staff and in particular, Rich Adler was very professional and able to answer all questions. He figured out what I wanted and made it very easy for me to get the right car for me. Plus, he is so easy to work with..professional and friendly. Thanks goes to Rich and the entire staff at RBM of Alpharetta. More
by curleyt
Employees Worked With
Rich Alder
June 01, 2020
Reza was completely generous with his time, he listened to us carefully, and followed up with our questions. My hubby and I were thrilled on how smoothly the whole procedure went, it was completely easy an to us carefully, and followed up with our questions. My hubby and I were thrilled on how smoothly the whole procedure went, it was completely easy and quick. Reza had everything sorted and ready before our appointment. So glad I got my GLS 450 4Matic at RMB of Alpharetta, and of course...through Reza. More
by Precious Osa-Edoh
June 01, 2020
Excellent Shopping Experince! Recently purchased a certified, pre-owned vehicle. Everyone at RBM was professional, warm and inviting. However, words can not express how thankful Recently purchased a certified, pre-owned vehicle. Everyone at RBM was professional, warm and inviting. However, words can not express how thankful I am for my Sales Professional, Rich Alder. Rich truly went above and beyond to ensure I had an excellent car shopping experience. I am not the easiest client to deal with and still wonder where Rich gets all his patience to let me drive the same car over and over, answer all my questions, show me all the functions of the car, address all my issues, etc. Rich had the best attitude and addressed all with a smile. He earned my trust and my business. He also delivered on all promises. I can not sing him enough praise and highly recommend him as well as everyone at RBM! More
by sstteellaa
June 01, 2020
Excellent Service David Wang went above and beyond to help me shop for a new car. In 3 visits over 3 months, he was thorough, considerate and patient. He even helped me David Wang went above and beyond to help me shop for a new car. In 3 visits over 3 months, he was thorough, considerate and patient. He even helped me get the best deal with auto insurance and facilitated my rental car return. I never felt pressured and will recommend David and RBM to anyone I can. More
by jillbheisler
