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RBM of Alpharetta

Alpharetta, GA

5.0
5,787 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary? A dealer that believes the road you take to get your car is as important as the vehicle itself. That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just about making the driving experience exhilarating. It’s about making the buying experience enjoyable. Because any high-end dealership can offer sensational handling. State-of-the-art components. Look-at-me styling. And pure luxury encased in glossy sheet metal. But we know it’s more than that. It’s elevating every customer to a “we’re really, truly glad you’re our customer” customer. It’s turning a handshake into a “how are the kids?” And answering any questions, no matter how basic or how many. It’s never pressuring for the sale, and always being respectful of someone’s time. It’s being willing to find the exact right car for the exact right person. And offering personalized service before they buy, with outstanding vehicle service long after they do. It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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345 McFarland Parkway

Alpharetta, GA

30004

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Showing 5,787 reviews

February 10, 2020

Long distance purchase I had the honor and pleasure to work with Rich Adler at RBM of Alpharetta, no pressure... just outstanding service. All was done over the phone, texti More

by briewold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Alder
Feb 12, 2020 -

RBM of Alpharetta responded

Thank you briewold! We really appreciate the kind words, and thank you for your business. RBM of Alpharetta is delighted to hear that Rich could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Sincerely, RBM of Alpharetta

February 10, 2020

My wife and I purchased two cars. We shopped other dealers but decided to go with RBM. I strongly recommend them.Their service and pricing are great. More

by Jay936
Recommend Dealer
Yes
Employees Worked With
Kyle Edson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Ahern
Feb 19, 2020 -

RBM of Alpharetta responded

Thank you very much Jay936! RBM of Alpharetta truly appreciates the wonderful review. Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

February 08, 2020

Told my engine mounts were collapsed..$2,050..THEY WERE NOT! Took my car as always to RBM Alpharetta for service. Was called and told on my 46,000 mile SUV the engine mounts were totally collapsed! Was suspic More

by Rip
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrei Bucatari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

RBM of Alpharetta responded

Hi Rip - We'd like to address the details of your claim. Please reach out to Craig Beauchamp, our Service Manager, at 678-637-2333 so we can make things right. Thank you!

February 06, 2020

John was extremely helpful throughout the entire process! Always immediately available by phone, text, or email if we had any questions. He knew I had a good feeling about a specific car that was located in More

by sara.foppe
Recommend Dealer
Yes
Employees Worked With
John Sauer
Feb 06, 2020 -

RBM of Alpharetta responded

Thank you sara.foppe for the kind words about RBM of Alpharetta. We're delighted to hear that John took excellent care of you, and made you feel welcomed during your visit. If there is anything we can do with regards to your new car, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta

February 06, 2020

Everything I was looking for- customer service, customer service, customer service. John went above and beyond from the time of the design to delivery. Can’t ask for more. I live in Texas and will go out o More

by Jyohomd@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sauer
Feb 12, 2020 -

RBM of Alpharetta responded

Hello, Jyohomd@gmail.com! We are thrilled to hear that John provided you with the high quality service you deserve. Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

February 06, 2020

RBM of Atlanta is the best! I purchased my third Mercedes in the past three years yesterday. Bill Favini made it so easy for my wife and I to make a decision, close the deal and More

by Ron Tesch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Favini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramona Razavi, Steve Byrd
Feb 06, 2020 -

RBM of Alpharetta responded

Thank you, Ron Tesch. We really appreciate the kind words and thank you for your business. We're delighted to hear that Bill and the rest of the team at RBM of Alpharetta could provide you with a delightful buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

February 05, 2020

It was an efficient and easy process to get into my first Mercedes! They got me answers quickly to my questions and I felt they were more excited for me to have a new car than I was (although I was very exci More

by LisaB
Recommend Dealer
Yes
Employees Worked With
Jeff Twiggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramona
Feb 05, 2020 -

RBM of Alpharetta responded

Thank you for your business and your kind words! Your complete satisfaction is our priority, and we do what we can to make the buying experience the best it can be. We appreciate you taking the time to share your experiences with us! Happy driving, RBM of Alpharetta

February 04, 2020

RBM of Alpharetta makes the care buying process easy and enjoyable. Their dedication to the customer experience is second to none. Our Sales & Leasing Consultant Dan was AMAZING !!! More

by smsaslona
Recommend Dealer
Yes
Employees Worked With
Dan Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2020 -

RBM of Alpharetta responded

Thank you very much smsaslona! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that Dan took excellent care of you during your visit, and we congratulate you on your new car! Sincerely, RBM of Alpharetta

February 04, 2020

John provided us a great experience, highly recommend him to anyone looking around for a new vehicle. Very knowledgeable about the industry as a whole. More

by Craig
Recommend Dealer
Yes
Employees Worked With
John Sauer
Feb 05, 2020 -

RBM of Alpharetta responded

Thank you Craig for the wonderful review. We are pleased to hear that John took excellent care of you on your visit. Congratulations on your new car, and we look forward to seeing you for service. Sincerely, RBM of Alpharetta

February 01, 2020

Memorable car buying experience! I brought my 2018 GLE 350 from RBM of Alpharetta and Mr Azizi was my sale agent. I cant say enough about how wonderful the experience was. Mr Azizi wa More

by Ifeoma E.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Azizi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2020 -

RBM of Alpharetta responded

Thank you very much Ifeoma E.! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that Reza took excellent care of you during your visit. If there is anything we can do with regards to your new GLE, please, let us know. We will be more than happy to resolve any concerns that you may have. Sincerely, RBM of Alpharetta

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