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RBM of Alpharetta

Alpharetta, GA

5.0
5,806 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary? A dealer that believes the road you take to get your car is as important as the vehicle itself. That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just about making the driving experience exhilarating. It’s about making the buying experience enjoyable. Because any high-end dealership can offer sensational handling. State-of-the-art components. Look-at-me styling. And pure luxury encased in glossy sheet metal. But we know it’s more than that. It’s elevating every customer to a “we’re really, truly glad you’re our customer” customer. It’s turning a handshake into a “how are the kids?” And answering any questions, no matter how basic or how many. It’s never pressuring for the sale, and always being respectful of someone’s time. It’s being willing to find the exact right car for the exact right person. And offering personalized service before they buy, with outstanding vehicle service long after they do. It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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345 McFarland Parkway

Alpharetta, GA

30004

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Showing 5,806 reviews

May 17, 2019

Excellent purchase experience Kagan is thorough, candid and responsive. He was a pleasure to work with and very respectful of my time. I would definitely purchase from him again. More

by LCFan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kagan Scott
May 17, 2019 -

RBM of Alpharetta responded

LCFan, thank you for reiterating why we value Kagan so highly! Thank you for the excellent review, and congratulations on your new vehicle! Happy Driving! RBM of Alpharetta

May 14, 2019

Great Customer Service It was such a pleasure working with Terri Reese. She was very prompt in getting back to me on a pre-owned car that I was interested in that RBM had li More

by JeanieD06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Thompson, Terri Reese
May 14, 2019 -

RBM of Alpharetta responded

JeanieD06, congratulations on your new car! And we are glad to hear Terri Reese was able to provide such excellent service! Happy Driving! RBM of Alpharetta

May 14, 2019

From under my nose I came into the dealership and test drove a 2010 Lexus RX 350. I had been looking at a ML350 Blutec from another dealer. I decided to go with the Lex More

by dheis
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Neil Turry
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Pietrzak
May 15, 2019 -

dheis responded

So since I was the first to look at it and physically test drive it, I should be punished for having to go get my trade. Regardless of how long I was gone, the car should have been held for me. The sales consultant never called me because he did not have my number. Just the mere fact that he did not have a number would indicate that he should have waited for me to return. He was very aware of my intentions.. I have spoken to many dealers and bought 3 cars in the last year. I have never had anyone not give a person first right of refusal.

May 16, 2019 -

RBM of Alpharetta responded

Dheis - We do our best to advise our customers when a vehicle is receiving a lot of interest, which is why your sales consultant (Michael) pointed out that the 2010 Lexus had eight other customers looking at it. Had you initially arrived with your trade-in with the intent to buy, we could have written up the deal and taken a cash down payment. That is the only way a vehicle can be put in 'hold' status. Unfortunately, once you left the dealership to get your trade-in (for a period of 3 hours) the vehicle was purchased by another customer. As you pointed out in your review, a vehicle is sold on a first come first serve basis, so the first customer who signs a sales agreement and is approved for financing is eligible to put down a deposit to 'hold' a vehicle. Our Sales Manager did everything he could to find a similar vehicle at several dealerships in the area upon your return, but nothing suited you. However, if you're still in the market, we are here to assist you with finding the car of your dreams, and with your help, will do whatever we can to make it happen.

May 13, 2019

Great buying experience We have purchased from RBM in the past. Had a great experience then and an amazing one with this latest purchase. Bill Favini helped us find the perfe More

by Barbara 1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Favini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Evans, Sharon Thompson, Terri Reese
May 14, 2019 -

RBM of Alpharetta responded

Thank you for your loyalty, Barbara G! Congratulations on your new SUV, and we look forward to seeing you again in the future! We are beyond glad to hear of Bill Favini's kind traits. Happy and Safe Driving! RBM of Alpharetta

May 13, 2019

Great Experience You usually don't think of a car buying experience as great, but for what it is, mine really was. I walked away with a car that I love at a price I wa More

by danadla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vadim Russu, Sharon Thompson
May 14, 2019 -

RBM of Alpharetta responded

Wow! Thank you for your sweet testimony, Danadla! Congratulations on your new vehicle, and we wish you Happy Driving! RBM of Alpharetta

May 12, 2019

Best car buying experience Andy from RBM of Alpharetta was amazing. He made sure that our car buying experience is excellent. He worked with us so patiently and was so happy to More

by Sukalpadixit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Sayers, Sharon Thompson
May 13, 2019 -

RBM of Alpharetta responded

Sukalpadixit, congratulations on your new car! We are glad Andy made purchasing your new vehicle such a positive experience! Thank you for the positive feedback on Sharon, as well! Happy and Safe Driving! RBM of Alpharetta

May 12, 2019

Leasing a Mercedes I went to RMB Mercedes in Alpharetta as a referred Costco customer, with my wife today. We were actually planning to buy a low mileage e class. We met More

by Asok
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vadim Russu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Evans
May 14, 2019 -

RBM of Alpharetta responded

Asok, we are glad to hear how helpful Vadim has been in the process of purchasing your new C-300! Thank you for complimenting the entirety of the RBM of Alpharetta dealership, as well! Congratulations, and Happy Driving! RBM of Alpharetta

May 10, 2019

Great service from kyle I could easily go to a much closer Mercedes dealership (I’ve looked at shopped at others before) but rather drive further for the excellent service fr More

by NabiPiper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Edson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Thompson
May 10, 2019 -

RBM of Alpharetta responded

Thank you for your loyalty and business! We hope Kyle and the rest of our dealership can continue to delight you. We appreciate you taking the time to share your experiences with us! Sincerely, RBM of Alpharetta

May 10, 2019

Mercedes-Benz - 'The Best or Nothing' Had a great experience at RBM of Alpharetta. They have very attractive lease options, the best in town. I communicated will all MB dealers in the Geor More

by lovetheatl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vadim Russu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gwen Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Thompson, Elisabeth Sexton
May 10, 2019 -

RBM of Alpharetta responded

Hello, lovetheatl! Thank you very much for your wonderful review! We take pride in how we deliver our customer's dream cars! We hope to see you again soon! Happy driving! Sincerely, RBM of Alpharetta

May 10, 2019

Amazing Experience We bought a pre-owned Mercedes and worked with Kyle Edson. He was absolutely amazing. Kyle is not only very knowledgable but an extremely nice perso More

by Kim S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Edson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Thompson
May 10, 2019 -

RBM of Alpharetta responded

Thank you Kim S for the wonderful review. We are pleased to hear Kyle and Sharon took excellent care of you on your visit. Congratulations on your new car and we look forward to seeing you for service. Sincerely, RBM of Alpharetta

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