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RBM of Alpharetta

Alpharetta, GA

5.0
5,788 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary? A dealer that believes the road you take to get your car is as important as the vehicle itself. That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just about making the driving experience exhilarating. It’s about making the buying experience enjoyable. Because any high-end dealership can offer sensational handling. State-of-the-art components. Look-at-me styling. And pure luxury encased in glossy sheet metal. But we know it’s more than that. It’s elevating every customer to a “we’re really, truly glad you’re our customer” customer. It’s turning a handshake into a “how are the kids?” And answering any questions, no matter how basic or how many. It’s never pressuring for the sale, and always being respectful of someone’s time. It’s being willing to find the exact right car for the exact right person. And offering personalized service before they buy, with outstanding vehicle service long after they do. It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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345 McFarland Parkway

Alpharetta, GA

30004

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Showing 5,788 reviews

May 30, 2018

Purchased a CPO Ramona was more then patient with the whole process. She listened to all my needs. The concierge was also very helpful at explaining the technology in More

by Darden27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramona Razavi
May 31, 2018 -

RBM of Alpharetta responded

Thank you very much, Darden27! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear Ramona took excellent care of you on your visit and we congratulate you on your new car! Sincerely, RBM of Alpharetta

May 30, 2018

Best Purchase Experience Kagan Scott allowed for this buying experience to be incredibly easy-going. He seemed to be genuinely interested in getting the right vehicle and gett More

by calvin168
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Lee (service), Bill Winslow, Kagan Scott
May 30, 2018 -

RBM of Alpharetta responded

Thank you, calvin168 for the wonderful review. We are pleased to hear Kagan took excellent care of you on your visit. Congratulations on your new car and we look forward to seeing you for service. Sincerely, RBM of Alpharetta

May 29, 2018

Ml350 Efficient, friendly and thrustworthy sales experience. No hassel with test driving experience, sound recommendations, nothing oversell, listen to cus More

by Pmdenisca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vadim Russu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Ahern
May 30, 2018 -

RBM of Alpharetta responded

Hello, Pmdenisca. We are thrilled to hear the team here at RBM of Alpharetta provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

May 28, 2018

Easiest, Best Purchase Experience of My Life I told Ramona from the beginning that I did not want to spend all day at the dealership. She took care of everything before I arrived. I was in and ou More

by Wheeler57105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramona Razavi
May 30, 2018 -

RBM of Alpharetta responded

Thank you very much Wheeler57105! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear Ramona took excellent care of you on your visit and we congratulate you on your new car! Sincerely, RBM of Alpharetta

May 26, 2018

Buying A Mercedes-Benz I could have not picked a better sales person than Ramona. It seems like she bent over backwards to help us it was a very good experience. More

by Terryclark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Azizi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Turry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramona Razavi, Tom Ahern
May 30, 2018 -

RBM of Alpharetta responded

We really appreciate the kind words and thank you for your business. We're delighted to hear Ramona could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

May 25, 2018

4th Merc in a row from RBM Great dealership, fair price. My rep is Andy Sayer, and he was a pleasure to deal with. Found the car I was looking for and made the purchase easy. More

by TerpsRno1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Sayers, Tom Ahern
May 30, 2018 -

RBM of Alpharetta responded

We are so happy that you had a great and easy experience here with Andy. We congratulate you on your new car and look forward to seeing you next time! Sincerely, RBM of Alpharetta

May 23, 2018

First time MB owner I recently purchased my first ever Mercedes Benz. The car buying experience at RBM of Alpharetta was a pleasure. Michael went out of his way to get me More

by NadineP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Thompson, Michael Pietrzak
May 24, 2018 -

RBM of Alpharetta responded

Thank you, NadineP for the wonderful review. We are pleased to hear Michael took excellent care of you on your visit. Congratulations on your new car and we look forward to seeing you for service. Sincerely, RBM of Alpharetta

May 23, 2018

Over charged for no work I had some work done on my car by the Merced’es Benz in East Cobb & Mahlones European Imports. I still was smelling gas, so I took it here. Steve in t More

by Carlana16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Byrd
May 31, 2018 -

RBM of Alpharetta responded

Carlana16 - The appropriate diagnostic for a possible gas leak was performed on your vehicle for a cost of $142. Your advisor made you aware of the charge when you were here, and received your approval to proceed. Unfortunately, we were unable to duplicate the issue you described (possibly due to the low level in gas tank), so we filled the tank with gas and retested your vehicle - again, no leak detected. In the future, we highly suggest using an Authorized Mercedes-Benz Dealer to perform service on your E-Class, especially a fuel tank replacement. RBM of Alpharetta, and all local MB dealers, stand behind our work, which is performed by Mercedes-Benz Certified Technicians with genuine Mercedes-Benz parts.

May 23, 2018

White Glove Service Every Step of the Way Bill Favini and Lisa Brennon at RBM of Alpharetta we’re both such a pleasure to work with. They both showed an attention to detail and commitment to s More

by Mlkyzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Favini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2018 -

RBM of Alpharetta responded

We are grateful for the kind words and we thank you for your business. RBM of Alpharetta is delighted to hear Bill could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

May 22, 2018

Dan Berry and RBM of Alpharetta Staff Dan Berry and the staff at RBM of Alpharetta made the car buying experience a pleasure and easy process for what can otherwise be a lengthy and cumber More

by Willlucas3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Thompson
May 24, 2018 -

RBM of Alpharetta responded

Thank you for the great review! We are happy to hear that Dan and the team at RBM of Alpharetta could make the process as easy as possible for you. If you need anything else, please don't hesitate to give us a call. We look forward to seeing you next time. Happy driving! Sincerely, RBM of Alpharetta

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