Back

RBM of Alpharetta - Service Center

Alpharetta, GA

4.7
371 Reviews

371 Reviews of RBM of Alpharetta - Service Center

Sort by
May 13, 2025

Don Ratajski is the service advisor who I have been with working with since I first got my car from this dealership. He is always such a joy to work with and always makes the stressful task of getting my ca More

by D’Yana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Ratajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

RBM of Alpharetta responded

Hello D'Yana, Thank you for your continued trust and kind words! We’re so glad Don has been a reliable and positive presence throughout your ownership experience. His professionalism and genuine care make servicing your vehicle as easy and stress-free as possible — that’s exactly the experience we aim to provide. We appreciate having you as part of our Mercedes family and look forward to supporting you for many miles to come. All the best, Your Friends and Family at RBM of Alpharetta

May 11, 2025

It is a pleasure to write this 5 star review and share my very positive experience at RBM, Alpharetta. I am very appreciative of the competence and responsiveness of Daren Ball, Service Advisor, and the inc More

by Bob G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daren Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Again, Daren Ball, Service Advisor and Jody Shellenbarger, Shop Foreman are great; thank you both!
May 20, 2025 -

RBM of Alpharetta responded

Hello Bob, Thank you so much for your kind words! We’re delighted to hear that Daren and Jody provided you with the attentive, competent service you deserve. Their commitment to both quality repairs and outstanding customer care truly reflects the standards we uphold at RBM of Alpharetta. We’re grateful for your trust, especially with your RV, and look forward to assisting you whenever you’re in the area. Safe travels and thank you again for choosing us! All the best, Your Friends and Family at RBM of Alpharetta

April 30, 2025

Absolutely great experience with Bill Favini. Very helpful with our needs. Highly recommend Bill and RBM of Alpharetta. Cindy Herndon Rick Kirby More

by Cindy Herndon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Favini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Hina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

RBM of Alpharetta responded

Hello Cindy, Thank you so much for your kind words! We're thrilled to hear you had such a great experience with Bill Favini. He truly takes pride in helping guests find exactly what they need. We appreciate your recommendation and look forward to welcoming you back to RBM of Alpharetta in the future! All the best, Your Friends at RBM of Alpharetta

January 23, 2025

We get amazing service from our Dealership in Alpharetta. Andrei is our service person and he consistently gives us great service. Very professional, prompt, and truly wants us to solve any issues. Good co More

by EM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrei Bucatari
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

This was my first contact with RBM. We just got our pre-owned Airstream Interstate GT and had some issues. RBM is the closest dealership so I contacted them for advise. They were very r More

by willow230
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Ratajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

RBM of Alpharetta responded

Hello New Valued Guest, Thank you for choosing RBM of Alpharetta and of course, welcome! Guest satisfaction is our greatest priority. That being said, we are so pleased to hear that Don gave you excellent service. Please let us know if we can be of any further assistance to you now or in the future. Kind Regards, Your Friends at RBM of Alpharetta

December 05, 2024

I have purchased many a vehicle from RBM and have always dealt with Reza Azizi. I would like to say a very big "Thank You" to him for all he has done for me over the years. When there was a recent issue wit More

by Jay
Recommend Dealer
Yes
Employees Worked With
Reza Azizi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Ratajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2024

Reza made this trade the easiest one we have ever done! Everything went perfectly! Thanks! More

by Drewsdump
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reza Azizi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daren Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Beauchamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young man that helped with explaining features. Very patient young man!
November 02, 2024

I would never recommend this location for car service. They do not resolve any issues. There is a person named Matthew Brown who assists me every time I come in for service, but he never resolves the prob More

by Abhi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew brown
Nov 04, 2024 -

RBM of Alpharetta responded

Hi Abhi - The tires on your vehicle are run flat tires and the tire manufacture does NOT allow tire repairs – therefore, a tire replacement is required. In most cases, the run flat properties are compromised once a repair has been made, and/or if the tire is driven longer than the 50 miles allowed. We apologize for your wait however, our car wash is occasionally backed-up with vehicles after they've been serviced. So thank you for your patience, and thank you for choosing RBM of Alpharetta for your service needs.

September 16, 2024

Excellent sales and service experience. The staff is very friendly and knowledgeable. I highly recommend them.. More

by Ricky G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Ratajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

RBM of Alpharetta responded

Hi Ricky G, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Our team is dedicated to providing top-notch service, and it's always rewarding to know that we've met your expectations. We look forward to serving you again in the future! Best Regards, RBM of Alpharetta

July 30, 2024

Jeff Corey in service! Lori Mohr in sales! They are the best not only in Atlanta but of all the MB dealerships we have used in the past. Jeff always gets me in and out of More

by mnmurp_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Turry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Corey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Mohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

RBM of Alpharetta responded

Hi Mnmurp_2000, Thank you for the wonderful feedback! We’re delighted to hear that Jeff Corey and Lori Mohr have consistently delivered outstanding service. Jeff’s quick, expert support and Lori’s efficient handling of your Mercedes GLE purchase truly reflect our dedication to excellence. Your loyalty is greatly appreciated, and we’re always here to assist with any future needs. Thanks again for choosing us! Best Wishes, Your Friends and Family at RBM of Alpharetta

1
...