Rallye Acura - Service Center

Why even make appointments? Called Rallye one morning to inquire about a remote start for the wife’s 2015 MDX. Was told everyone was busy & id get a call back. Waited all day, no Called Rallye one morning to inquire about a remote start for the wife’s 2015 MDX. Was told everyone was busy & id get a call back. Waited all day, no call. So I called back the next morning. Was told the same thing, all the service advisors are busy but I would get a call back. I did get a call back that day, however it was from a secretary for the service advisors. She had no knowledge of the product/price and said she would have Mr. Moon give me a call back. Waited all day, nothing. The third day my wife called and asked to speak to a manager. We were trying to figure out why it was so hard for someone to contact us when we were trying to spend money at RALLYE. Norman took care of the situation and set me up with a 10am appointment for the following Monday. I arrive at the dealership at 9:55am, the valet takes my car, I walk inside and am greeted by Enza. It is now 10am but instead of seeing the advisor I end up waiting 35 minutes. At this point I am fed up and ask to speak to Norman. Norman gets me to Chad Tammaro who was awesome. He was very professional, calm and made the situation 100% better. To be honest I think Chad, Norman and Enza were all great. The problem did not lie with them, instead with the system of taking people in etc. Yes it was a busy day, a rainy day, yes there’s construction going on. At the end of the day none of that matters because that is what appointments are for.... so you don’t have to deal with any of that. My two cents, let the people that don’t have appointments wait, let them get bumped to the back of the line while those who are pressed for time are in and out of the dealership in a timely manner. Again thank you Chad, you are the reason I’ll be coming back for more Sercice. More

Positivity all around! Over the last couple of years, I've had the pleasure of working with Chad Tammaro regarding repair and/or maintenance of my 2004 Acura TL. He is knowl Over the last couple of years, I've had the pleasure of working with Chad Tammaro regarding repair and/or maintenance of my 2004 Acura TL. He is knowledgeable of Acura products and offers appropriate recommendations. His genuine, professional and friendly nature also create a positive experience. Overtime, I gained confidence to continue working with him. More

service experience Chad was helpful as usual. He know who I was and the car I owned.Very pleasant to deal with. He should get a raise Chad was helpful as usual. He know who I was and the car I owned.Very pleasant to deal with. He should get a raise More

Setting the Standard for Customer Service I have been coming to Rallye for many years for all my vehicles' service, Chad is the reason I keep returning. He is always genuinely helpful, from ar I have been coming to Rallye for many years for all my vehicles' service, Chad is the reason I keep returning. He is always genuinely helpful, from arranging an appointment that is convenient, during repairs and until he walks me out to my car at conclusion. At Rally everyone has made me feel like family but Chad makes the hard part look easy - Customer Service!!! Thank you all. More

Knowledgeable and courteous service Chad was fantastic with my 2008 TL. I called him and was able to drop off my car when it was convenient to me. The issue with my car was quickly diagn Chad was fantastic with my 2008 TL. I called him and was able to drop off my car when it was convenient to me. The issue with my car was quickly diagnosed and expertly repaired. Rallye has been great to me throughout the years. More

Matt is great! Came in because my 2017 RDX was having a transmission issue where it appeared to be slipping. Matt had a technician take a drive with me where he expe Came in because my 2017 RDX was having a transmission issue where it appeared to be slipping. Matt had a technician take a drive with me where he experienced the issue and they were able to diagnose the problem as a failed 3rd gear pressure switch. Issue was fixed and I picked up my car the next day. They also gave me a loaner which was great since I needed to get to work. Would definitely come to Rallye again and get my vehicle service done through Matt. More

Courteous and quick service without inconvenience Called for same day B1 service in early morning and then had to reschedule for a few hours later - all handled expeditiously by phone. I also received Called for same day B1 service in early morning and then had to reschedule for a few hours later - all handled expeditiously by phone. I also received a message in my MDX confirming the new appointment time. Drove up to service area and was checked in promptly. Interacted with new service apprentice Tina who was in training by the excellent Joanys Santiago. My MDX was ready in an hour and additional issue with Blind Spot alert was also resolved by replacement of weak car battery at n/c. Everyone was friendly and courteous while keeping things moving. Can't wait when the renovations are complete! More

Service with a smile Service provider provided honest feedback and updated the system software on my Acura MDX free of charge after coming in for a service advisory notice Service provider provided honest feedback and updated the system software on my Acura MDX free of charge after coming in for a service advisory notice I received to check the engine. Luckily, my vehicle was not one of the vehicles that was part of the recall. The suv drives much better after the software updates! Thank you Matt! More

Oil Change Turned Into Purchase We visited Rallye for an accelerated service oil change. While waiting we spoke with Sales Manager, Danny Park, about eventually wanting to “trade up” We visited Rallye for an accelerated service oil change. While waiting we spoke with Sales Manager, Danny Park, about eventually wanting to “trade up” to an MDX with a bit more technology. To make a long story short, by day’s end we drove off the lot in the MDX that met all of our needs AND some. Danny Park is one-of-a-kind, stressing customer satisfaction over statistics. He and Joe Filardo in Financing certainly made our dream come true...again. (This is our second MDX from Rallye. We recommend Rallye Acura to anyone looking for friendly service and a reliable vehicle. More