Rallye BMW

This has been the worst experience among many. I wasted so much time, effort and aggravation. Your service team made a very significant mistake in claiming my wheels were not original, sent me bac I wasted so much time, effort and aggravation. Your service team made a very significant mistake in claiming my wheels were not original, sent me back to Bayside, where I purchased the car, to be told they are in fact original and was sent back to Rallye yet again. This is not the first time experiencing mishaps with Rallye. During a previous visit the wheel was painted the wrong color and returned without BMW badge. On another visit with a different advisor, I was blatantly lied to stating the wheels were sent out for repair and a few days later they called asking for the wheel lock key because they couldn’t remove the wheels so they were never actually sent out. On a separate visit for tire rotation and alignment, my car was returned with the check engine light on, something that should have been addressed before pickup as I then had to leave it and return another day. Another waste of time. I expect attention to detail and high level service after having spent $85k+ on my vehicle. I asked multiple times to Frank, Brett and others for the team to verify their claim that my wheels are not original and I was brushed off and directed back to Bayside. I understand humans make mistakes but for not one person on the team to look further into it and redirect me outside shows a lack of leadership and expertise. This completely instilled distrust in your team and I would never trust any advice from your mechanics or advisors about my car. It made me question the integrity of the dealer where I purchased the car as Rallye insinuated I was sold aftermarket parts labeled as originals and has impacted my view on the BMW brand as a whole. I wasted countless hours of my time going back and forth to your service center to resolve this and still did not get the resolution I deserved. If a man would have been in my same situation he would not have been tossed back and forth to prove what was just. I spent four hours waiting for the wheels only to be looked at on one of the many visits at Rallye after Bayside already proved they were original. I sat and spoke with Chris Blanco on multiple occasions and left feeling very dissatisfied and frustrated instead of valued and supported. Kal, the service manager at Bayside (now Manhasset), handled the situation with much more grace and patience and made sure to research the part numbers and check the facts before jumping to conclusions and attended me quickly and swiftly. Despite the lack of expertise and service at your center, I do have to commend Tracy and the front desk staff including Jessica, Samantha, Julia and Alexandra, for noticing something was wrong and trying to help as far as possible even though there was nothing they could do. They showed genuine care. I am beyond frustrated and upset with my experience at Rallye and wouldn’t return after the poor level of service I received. More

Very professional and courteous She recommend with service I need next She make sure my wait time were pleasant service I need next She make sure my wait time were pleasant More

Anthony Persaud is the best Anthony Persaud is the best and very professional. Service went smoothly and very professional. Service went smoothly More

Easy fair interaction. To the point. Service oriented. The only dealership out of 6 that o reached out to in NY and NJ that didn't obviously try to 'get one over ' on me. To the point. Service oriented. The only dealership out of 6 that o reached out to in NY and NJ that didn't obviously try to 'get one over ' on me. More

Easy fair interaction. To the point. Service oriented. The only dealership out of 6 that o reached out to in NY and NJ that didn't obviously try to 'get one over ' on me. To the point. Service oriented. The only dealership out of 6 that o reached out to in NY and NJ that didn't obviously try to 'get one over ' on me. More

Easy fair interaction. To the point. Service oriented. The only dealership out of 6 that o reached out to in NY and NJ that didn't obviously try to 'get one over ' on me. To the point. Service oriented. The only dealership out of 6 that o reached out to in NY and NJ that didn't obviously try to 'get one over ' on me. More

Excellent service, communication and work. I have been a customer for over 25 years and keep coming back because of the service, integrity of the cars and being treated like a valued customer. I have been a customer for over 25 years and keep coming back because of the service, integrity of the cars and being treated like a valued customer. More

It was a good experience my car was taken care of on time appreciate it. appreciate it. More

Brandon was absolutely wonderful. Took care of everything quick with no issues. The best rallye has to offer Took care of everything quick with no issues. The best rallye has to offer More

Best dealership experience I've ever had Easy fair interaction. To the point. Service oriented. The only dealership out of 6 that o reached out to in NY and NJ that didn't obviously try to 'get one ov interaction. To the point. Service oriented. The only dealership out of 6 that o reached out to in NY and NJ that didn't obviously try to 'get one over ' on me. More