Rallye BMW

I have been with Rallye for many years and they have always completed my appointments to my satisfaction. always completed my appointments to my satisfaction. More

I have been using Rallye BMW service for the better part of 20 years. Chris Blanco and his team always deliver amazing customer service. Also my Frank Trotta, my service advisor, always makes me feel like of 20 years. Chris Blanco and his team always deliver amazing customer service. Also my Frank Trotta, my service advisor, always makes me feel like I'm his only customer. More

Subject: Extremely Disappointed in Rallye BMW’s Handling of My Friend’s Purchase I’m extremely disappointed and frankly embarrassed to have referred a close friend to Rallye BMW. As a loyal customer for of My Friend’s Purchase I’m extremely disappointed and frankly embarrassed to have referred a close friend to Rallye BMW. As a loyal customer for over 15 years and more than 10 vehicles, I expected far better. My friend purchased a Certified Pre-Owned BMW from Rallye, and within days problems began. First, Apple CarPlay stopped working — not the biggest issue, but concerning so soon after purchase. Two weeks later, the car wouldn’t start at all. Rallye had the vehicle towed to the dealership, where we were told it needed an ignition switch. Today, after following up with the service department, I was informed that there was “no issue” with the ignition switch. Instead, I was told the car’s undercarriage has extensive damage and a claim would be filed with the tow truck company. This does not add up — how does “extensive undercarriage damage” suddenly appear after a week in Rallye’s possession? To make matters worse, the communication has been unacceptable. Calls to Chris Blanco and Casmo Laurino have gone unanswered. When I called Burt, the salesperson, he simply told me to “call service” — no follow-through, no ownership. This is not the level of professionalism, accountability, or customer care that I have come to expect from Rallye BMW. I strongly urge management to review this situation immediately and resolve it appropriately. It's August 13th and still getting the run around. Now being told car starts but under carriage has damage. More

Parker was the best! He was very knowledgable, quick, and very helpful! Would use him again. He was very knowledgable, quick, and very helpful! Would use him again. More

They sent a flatbed for my car and fixed it by the next day. They also picked me up via Lyft to get my car. You can't ask for more then that day. They also picked me up via Lyft to get my car. You can't ask for more then that More

They were all very helpful in selling me the car and I am really enjoying my new car. really enjoying my new car. More

They do very timely and professional work. They are also very courteous and understanding. Bret got the services done correctly and very swiftly. They are also very courteous and understanding. Bret got the services done correctly and very swiftly. More

It was a pleasure working with Gabe and Daniel. They made me feel very comfortable. They made me feel very comfortable. More

Anthony helped a lot and the dealership always has my best interest at heart.. I appreciate the fast service. best interest at heart.. I appreciate the fast service. More

The employees and service were great. Everyone l spoke to was professional and courteous .I would recommend them to anyone Everyone l spoke to was professional and courteous .I would recommend them to anyone More