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Rallye BMW
Westbury, NY
9,203 Reviews
Welcome to Rallye BMW – New York’s premier BMW center located in Westbury, New York. As a proud member of the Rallye Motor Company, our industry-best team is focused on satisfying each and every guest that visits our dealership. When you come to Rallye, you’ll notice the extraordinary care & attention to detail is simply unmatched by any other car dealership.
We share your passion for the Ultimate Driving Machine® and maintain a customer-centric focus to provide an automotive experience that’s second to none. As the top-rated BMW dealership in New York, we’re confident that you’ve come to the right place for all of your BMW needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 9,203 reviews
March 02, 2021
Always a great experience when I go there,my guy Gabriel in sales and my guy James In service always show the love!” Thank you in sales and my guy James In service always show the love!” Thank you More
by ORIGINAL40G
Verified Customer
March 01, 2021
Everything was great till it came to signing for the car. Only at that time was I told about extra items costing extra money and would have to make a quick decision in wanting them. Not good! Only at that time was I told about extra items costing extra money and would have to make a quick decision in wanting them. Not good! More
by ROBBINSKA
Employees Worked With
Joe Cavero
March 01, 2021
had good experience with dealer. good customer service. thanks for sales rep, Mr. Joe Cavero helped me show me and get the car I want. thanks for sales rep, Mr. Joe Cavero helped me show me and get the car I want. More
by bmw2021
February 28, 2021
Making the appointment was easyCommunication was Making the appointment was easy Communication was excellent They even gave me a loaner car just to check my tire And my car got a badly needed was Making the appointment was easy Communication was excellent They even gave me a loaner car just to check my tire And my car got a badly needed wash More
by ritajhaveri
Employees Worked With
February 28, 2021
Great service from the service department that I rated. Always friendly first thing in the morning. They are always willing to help and answer questions. Always friendly first thing in the morning. They are always willing to help and answer questions. More
by Dina
February 28, 2021
very pleasant and usually prompt. This. time took longer as you had to wait for a part from Germany. In any event , very pleased and happy with the outcome. longer as you had to wait for a part from Germany. In any event , very pleased and happy with the outcome. More
by janie friedman
Employees Worked With
James DelVecchio
February 28, 2021
The dealership when I arrived had the incorrect vehicle on file with the incorrect VIN. Due to the this I was given a non-comparable smaller vehicle even though I drive an M powered SUV used to drive my ki on file with the incorrect VIN. Due to the this I was given a non-comparable smaller vehicle even though I drive an M powered SUV used to drive my kids and family around. Chy was asked to update my vehicles iDrive but failed to do so! This request was written on the service order along with the needed oil change and a reminder was sent to his phone via text message. Chy finally called at around 2pm stating the vehicles oil service was completed. I asked why the update to the iDrive was not done and he replied he wasn’t aware the service was requested even though it was on the work order. Then he stated it costs money to perform the service and assumed I didn’t want to have the work done. At this point already frustrated I arrived and went to the service desk to retrieve my serviced vehicle along with the paperwork. The rep at the desk stated my vehicle was washed, serviced, and cleaned per aCOVID guidelines. My vehicle was refined to me extremely dirty with no sanitation or interior or exterior wash performed. I took pictures and complained to my service advisor Chy over the phone on how this happened. Overall Chy is extremely incompetent, rude, and should not be customer facing at all! Also, the service advisor has an automated message stating if you need anything while you car is being serviced please text me. The service advisor admitted that it was an automated text that does not receive customer replies but failed to fix this or convey this to customers ahead of time. The service advisors voicemail was also full so customer cannot leave a message either! When I have time I will be writing a letter to BMW corporate regarding the poor customer service experience and failure to sanitize the vehicle per COVID guidelines and as the dealership has falsely stated they has completed! I have been to this dealership 2-3 times before and have to say the service has gone down a lot. Retrain your service advisor who is ultimately responsible for delivering an exceptional customer service experience which he so awfully failed to do! More
by Wasifd87
Employees Worked With
Chy Wiggan
February 28, 2021
Always a great experience!! While the dealership is very large, the attention to detail is phenomenal. I Recommend Darren for sales and Brett for device. large, the attention to detail is phenomenal. I Recommend Darren for sales and Brett for device. More
by Roger
February 28, 2021
Hasan Barakat Is an honest and reliable finance manager who is an absolute pleasure to deal with on a car lease or financing. I highly recommend Hasan for your leasing or financing needsZ who is an absolute pleasure to deal with on a car lease or financing. I highly recommend Hasan for your leasing or financing needsZ More
by Brad Rose
Employees Worked With
February 27, 2021
Francis was the best BMW salesman we ever hadThis is my Francis was the best BMW salesman we ever had This is my third BMW He listened to us and was able to find the car we wanted He is also still there Francis was the best BMW salesman we ever had This is my third BMW He listened to us and was able to find the car we wanted He is also still there for us after the purchase We would recommend him to other people More
by emcgill525
Employees Worked With
