Rallye BMW

Horrible Experience - No Care for Customer Need Make you feel like you are an annoyance when trying to get technology marketed to work on car. Very transactional and not empathetic to ensuring custo Make you feel like you are an annoyance when trying to get technology marketed to work on car. Very transactional and not empathetic to ensuring customer is taken care of. Was told, I should be appreciative they are even helping since car wasn't purchased their dealership - like are you kidding me?? What makes me EVER want to buy a car or refer friends/family to your dealership now?!?! Alot can be told about a dealership through its service department. More

Consistently Good I bought my last and current BMWs from a BMW dealer in NJ, but NJ is too hard to get to for routine service. Back in 2010, a friend recommended Rallye I bought my last and current BMWs from a BMW dealer in NJ, but NJ is too hard to get to for routine service. Back in 2010, a friend recommended Rallye for service...she was literally giddy about it...so I tried them. I've driven BMWs since 2010 and have worked with Rallye since then as well. Service writers are all knowledgeable and professional. My most recent service was an oil change and antifreeze service. My service writer was able to have everything completed for me on time. The only down side to my visit was that I discovered that all of my radio presets had been wiped out when I got the car back!! :-( Especially disappointing because I don't know why anyone would even have reason to touch the radio for those services. Really hope it doesn't happen again. More

Good experience Rallye hasn’t disappointed in the 16 years I’ve had my car serviced there. They found the issue with my car quickly and serviced it quickly as well Rallye hasn’t disappointed in the 16 years I’ve had my car serviced there. They found the issue with my car quickly and serviced it quickly as well More

Best BMW dealer in New York City and Long Island. Went in on Sunday and got a new BMW X-3 on next day (Monday). Great and dedicated sales people. I recommend Rally BMW to any potential BMW buyer. Went in on Sunday and got a new BMW X-3 on next day (Monday). Great and dedicated sales people. I recommend Rally BMW to any potential BMW buyer. More

Very professional Carol made the car repair experience very easy. Thumbs up for your service department. Always professional. Thank you for the car wash, very mice touc Carol made the car repair experience very easy. Thumbs up for your service department. Always professional. Thank you for the car wash, very mice touch More

Outstanding Customer Service Frank Trotta, my service adviser, was very pleasant and helpful. He kept me updated about the progress of car repair service and how long the entire p Frank Trotta, my service adviser, was very pleasant and helpful. He kept me updated about the progress of car repair service and how long the entire process of servicing my car will take by calling me over the phone. He is very knowledgeable and friendly. The facility is excellent and well staffed. Thanks for providing me with a loaner car whenever I needed one. Thanks also for complimentary car wash! More

Last oil change Went in for an engine icon showing on screen of my BMWi 2018. Turns out to be, needed an oil change. They did it, runs perfect afterwards. I'm sati Went in for an engine icon showing on screen of my BMWi 2018. Turns out to be, needed an oil change. They did it, runs perfect afterwards. I'm satisfy. More

Disgusting Rude Thieves This place is appalling...let's first start with the sales "receptionist" ..when I called and told her what i was inquiring on she says "oh you'll nev This place is appalling...let's first start with the sales "receptionist" ..when I called and told her what i was inquiring on she says "oh you'll never get that for less than the $500's"...Really? Wrong. Who is she to give out incorrect pricing?? Next there's the salesperson Len..if you call and get him my advice..ask for someone else.. that is if you actually want to deal with these dirt bags...Not only were his "numbers" laughable or the ones he actually divulged I should say, but he actually had the audacity to get loud and downright nasty when I asked to see an exact breakdown of his so called numbers..Really?? Hiding much? Then he has the gall to say they don't negotiate, which from other reviewers seems to be the norm..Do people seriously just say ok to what you give them? No questions asked? I seriously hope not...If anyone reading this does, please know that ALL dealerships negotiate..EXCEPT this one. Let's get something real clear here you dealers are a dime a dozen and I am actually doing YOU the favor of inquiring on a car it's not the other way around!...What I actually didn't divulge to you was that I was looking for two cars..first I wanted to see how you handled the first one and you failed..epically. So today I left my deposit elsewhere on my now 6th BMW to a dealership that was transparent, answered questions and actually knows what customer service is. Six cars and NOT one has come from these shady thieves. More

Professional Dealership From the facility, to the client advisers, to the car geniuses, to the staff, this is a professional organization. The Apple of car dealerships. The From the facility, to the client advisers, to the car geniuses, to the staff, this is a professional organization. The Apple of car dealerships. There is no hustle, no gamesmanship, no stress. Just good service (and price flexibility). I really enjoyed working with Robert Wachsman and highly recommend this dealership to anyone looking for a new car! More

GREAT I titled this review "great" as it best describes my experience of servicing our cars at this dealership over quite a few years. They are customer ori I titled this review "great" as it best describes my experience of servicing our cars at this dealership over quite a few years. They are customer oriented, professional, efficient and reliable. More