Rallye BMW

New X2 Gabriel understood what I’m looking for and my price range and made the deal happen. It was a pleasure to work with him. Looking forward to seeing hi Gabriel understood what I’m looking for and my price range and made the deal happen. It was a pleasure to work with him. Looking forward to seeing him again in 3 years. More

Turned Nightmare I'm actually shocked looking at theses other reviews. I'm wondering why I didn't receive the courtesy, professionalism & respect that other customers I'm actually shocked looking at theses other reviews. I'm wondering why I didn't receive the courtesy, professionalism & respect that other customers witnessed. Mr. Romano was not my adviser at all. My adviser Bret called me & let me know my vehicle was ready for pick-up so when I got off I headed over to Rallye. When I arrived I paid for the service & was told that my vehicle would be arriving in the bay shortly. After about 10 mins of waiting on my vehicle I noticed others that had arrived & paid after me retrieve their vehicles before me. As I mentioned earlier, Bret said my car was ready, so what was the hold up. I then went outside to the bay where the porters were and asked why my car was taking so long. After 3 different employees checked for my ticket number on my paperwork I was still left standing there with no vehicle in sight. Now, I'm worried. Nearly a half hour passed and I noticed that I was the only person still waiting. Frustration settled in. I went back inside obviously upset and asked the women who took my payment what was going on with my car, why hasn't it arrived. That's when Mr. Romano approached me and asked to see my paperwork. After I handed it to him he proceeded to tell me I didn't have to yell. I had never said a word to Mr. Romano but this is what he thought would be a proper response to an upset paying customer. I then told him I was just trying to find out what was going on with my truck. Mr' Romano then decided to throw my paperwork in the floor and walk away. The porter then walks up and picks up my paperwork apologizing which was not his fault anyway. He then walked over to the box on the desk and retrieved my car key which the whole time no one had done and this is why my car was never brought to the bay in the first place. I've been a BMW customer for the past 7 years and always thought I would be a lifelong customer. I usually go to Freeport BMW for service since it's closer to my home but since I work in the area I dropped my car off to Rallye to get serviced for the 1st time. I have never been treated in such a way by any employee of BMW and I will NEVER step foot in Rallye for anything EVER again. Now, I'm honestly reconsidering if BMW is even the car for me. This is not the treatment that I pay for!! More

Exceptional Service We’ve purchased 5 BMWs from Rallye BMW, and Robert Chae is the best. None of the typical sales non-sense as Robert is always honest and fair. I worked We’ve purchased 5 BMWs from Rallye BMW, and Robert Chae is the best. None of the typical sales non-sense as Robert is always honest and fair. I worked out a deal with him by email and was in and out of the dealership in less than 45 minutes. Unlike some competitors, Robert doesn’t try to insult you by quoting ridiculously high prices hoping someone is dumb enough to bite. Absolutely love our new 2010 530i and the price paid. More

Giana Omi’s my service he comes highly recommended If anyone ever stops by Ralley bmw Ask for Gianni hands down is bmw top service guru. Very attentive on point service. Highly professional crew If anyone ever stops by Ralley bmw Ask for Gianni hands down is bmw top service guru. Very attentive on point service. Highly professional crew More

Poor customer service Poor communication, promised update on service, 36 hours later I called to check on progress. I arrive to pick up my car, they want to wash it, told Poor communication, promised update on service, 36 hours later I called to check on progress. I arrive to pick up my car, they want to wash it, told it takes ten minutes. Fifty minutes later I check on status, they will find out for me. Sixty minutes, still no car they lost the keys. I request the service manager, not available, an assistant will help me. Unidentified person comes to service desk to ask me, "What's wrong and Oh I am sick so don't shake my hand". I am handed my keys by a serviceman and told my car was lost not the keys. I leave in my unwashed car. Fantastic service, you touched all the bases. More

Some initial problems with the new lease Problems with driver programs,automatic mirror and seating adjustment...computer retaining new information for driver one and two , windshield wipers, Problems with driver programs,automatic mirror and seating adjustment...computer retaining new information for driver one and two , windshield wipers, quick communication with sales reps More

Oil change Everything was great but the washer fluid was not filled and it was noted on the receipt. I ran out less than a week later. It’s just annoying and s Everything was great but the washer fluid was not filled and it was noted on the receipt. I ran out less than a week later. It’s just annoying and something I wouldn’t expect from this dealership More

Very accommodated team. Top costumer service . Will definitely visit again in the future. I love the idea of picking up my car at my location. Will recommend this de Top costumer service . Will definitely visit again in the future. I love the idea of picking up my car at my location. Will recommend this dealership %99 . More

Love Rallye BMW Best experience leasing my very first BMW. Keith Lindsey was knowledgable and helped with getting the most affordable lease price. Would recommend t Best experience leasing my very first BMW. Keith Lindsey was knowledgable and helped with getting the most affordable lease price. Would recommend to friends and family More

Very smooth Leasing experience I have ever had Gabriel Hale was and is the true definition of Honest, trustworthy, knowledgeable salesman whom appeared more as a family member than a salesman. Wor Gabriel Hale was and is the true definition of Honest, trustworthy, knowledgeable salesman whom appeared more as a family member than a salesman. Working with Gabe allowed me to view and gain a true experience in figuring out the right vehicle for me in regards to my budget, specifications, personalization, and need. He also reasoned various scenarios to consider as well as what to look forward to for my future vehicle. I truly enjoyed the experience and will highly recommend Gabe to my family, friends, and colleagues. Frank Trotta is the best Advisor I have ever dealt with of the many dealers I have worked with I my life. His intention is always the customer best interest and always finds a way to work absolutely every option he can to make servicing your vehicle a smooth process. Plain and simple Frank is my go to and I trust his recommendations. More