Rallye BMW

Love my service. Bret is my "go to guy. "Very accommodating professional trust worthy honest. PATIENT with me. If I have an issue (and that isn't very often ) He t Bret is my "go to guy. "Very accommodating professional trust worthy honest. PATIENT with me. If I have an issue (and that isn't very often ) He tries to resolve it asap. Tries to get me in on my schedule! Great guy! I find the other service staff very friendly and helpful as well. Hats off to Bret and the service dept More

Great Experience Adam Romano was a fantastic Service Advisor. My 2016 M2 was suffering from a severe hesitation, basically undriveable. I had never been to Rallye for Adam Romano was a fantastic Service Advisor. My 2016 M2 was suffering from a severe hesitation, basically undriveable. I had never been to Rallye for service but a friend recommended Adam to me and told me how great he was. I gave him a call and he was super friendly and made arrangements to get me in ASAP. I needed a loaner but on such short notice one was not available. So he contacted Enterprise Rentals and was able to get me in a car in under an hour. By the next day my car was fixed and I returned the rental. My hesitation issue was fixed under warranty and the car has been driving fine since. Thank you for you quick, courteous and reliable service experience. More

Communication Concern My wheels were out of alignment. Didn't know. Brought car in for regularly scheduled service. Nothing about alignment communicated. Two weeks later I My wheels were out of alignment. Didn't know. Brought car in for regularly scheduled service. Nothing about alignment communicated. Two weeks later I got a leak in one tire and brought to my tire guy. He was crazed about how the wheels were not aligned. Spoke to service manager after the fact. He was very pleasant and understanding but that's all he could do at that point. More

BMW 4 Series Lease This dealership tries to make you feel like they’re different, but they’re not. Most BMW dealerships reward getting new leases by absorbing costs of t This dealership tries to make you feel like they’re different, but they’re not. Most BMW dealerships reward getting new leases by absorbing costs of the old one. I was completely played and ended my lease early thinking I wouldn’t have to pay the remaining payments. I have to pay for months now where I’m not even using the car and NO ONE told me that. Excuse me for thinking I would not need to pay for time I literally do not own or have access to the car. Robert also swindled me into an overpriced car where the rims had dents even though I was hesitant because he didn’t want to spend further time negotiating with me. Would not recommend to anyone. More

It was hot!! Air conditioner stopped working in 95 degree heat..... took a couple of days do have car serviced (because I wanted a loaner car) Car was serviced, a Air conditioner stopped working in 95 degree heat..... took a couple of days do have car serviced (because I wanted a loaner car) Car was serviced, air works subject to my $50 deductible, I had an alignment inspection and detailing while I was there too, felt I got a fair value for the services preformed and I left a happy camper. Car looks great too and the air is blowing cold again! More

Very ptofessionak Car came back cleaned and working perfectly. Would recommend service for any BMW owner..being a pre owned certified helped keep cost down..will come h Car came back cleaned and working perfectly. Would recommend service for any BMW owner..being a pre owned certified helped keep cost down..will come here for next purchase also More

Easier than picking up Take Out order. It took two visits and less two hours to get my 2018 X5. Mitch knew exactly what I wanted, didn’t try to sell me anything that I didn’t need or want. It took two visits and less two hours to get my 2018 X5. Mitch knew exactly what I wanted, didn’t try to sell me anything that I didn’t need or want. Sharonda’s advises were practical and useful. Both extremely courteous, professional and friendly. I went through this process many times in the past. But this one was a really happy experience. Extremely happy to do business with RALLEY BMW. More

TAKEN FOR GRANTED Don't feel I got the service and courtesy that I deserved for being a very loyal customer for many years. I have leased/purchased three x3 and have Don't feel I got the service and courtesy that I deserved for being a very loyal customer for many years. I have leased/purchased three x3 and have not had any unpleasant situations until this last experience a few weeks ago. My take, I felt I was easy sale why waste time with details. I am very unhappy with how I was treated when I picked up my car and was shoved out the door with barely any car details explained to me. On way out I was asked if I wanted car mats....salesman said he would have them sent to my home next day...of course that did not happened...even though I said I was leaving town for a month. When called after days late . He told me I could pick them up myself...no guarantees on delivery . Turns out they ended up thrown almost on sidewalk of my home. ..instead of front porch where I requested. Have not much anomosity toward dealership, more toward attiude of employee. More

EXCELLENT I THOUGHT THAT CHRISTOPHER BLANCO WAS VERY UNDERSTANDING AND WAS QUITE APOLOGETIC FOR FAILING TO GET BACK TO ME (SO I THOUGHT) AS A RESULT OF A PREVIO I THOUGHT THAT CHRISTOPHER BLANCO WAS VERY UNDERSTANDING AND WAS QUITE APOLOGETIC FOR FAILING TO GET BACK TO ME (SO I THOUGHT) AS A RESULT OF A PREVIOUS REQUEST TO SPEAK TO HIM. IN ADDITION, HE TOOK ADDITIONAL TIME WITH ME TO REVIEW A MATTER IN SERVICE AND HE RESOLVED MY FEARS More